No IE, no Malwarebytes

[Lee]

Can't get any programs to load, e.g., IE, Malwarebytes, Word. When I
check Task Manager, there are some new programs, such as dtupdate.exe,
defaulttabsearch.exe. MSconfig won't run. My son is using this
computer to modify an Xbox game. I appreciate and thank you in
advance for any help you can provide. Here's the Freefixer log:

FreeFixer v0.67 log
http://www.freefixer.com/
Operating system: Windows XP Service Pack 3
Log dated 2012-10-21 18:03


Browser Helper Objects (3 whitelisted)
{02478D38-C3F9-4efb-9B51-7695ECA05670}, , (no file specified)
{0347C33E-8762-4905-BF09-768834316C61}, , (no file specified)
{58124A0B-DC32-4180-9BFF-E0E21AE34026}, TBSB01620 Class, C:\Program
Files\IMinent Toolbar\tbcore3.dll
{7F6AFBF1-E065-4627-A2FD-810366367D01}, DefaultTab Browser Helper, C:
\Documents and Settings\Owner\Application Data\DefaultTab\DefaultTab
\DefaultTabBHO.dll
{84FF7BD6-B47F-46F8-9130-01B2696B36CB}, , (no file specified)
{DBC80044-A445-435b-BC74-9C25C1C588A9}, Java(tm) Plug-In 2 SSV Helper,
C:\Program Files\Java\jre6\bin\jp2ssv.dll (file is missing)
{FD72061E-9FDE-484D-A58A-0BAB4151CAD8}, Yontoo, C:\Program Files\Yontoo
\YontooIEClient.dll

Internet Explorer toolbars (1 whitelisted)
HKLM\..\Toolbar\{977AE9CC-AF83-45E8-9E03-E2798216E2D5} - IMinent
Toolbar - C:\Program Files\IMinent Toolbar\tbcore3.dll
HKCU\..\Toolbar\ShellBrowser\{01E04581-4EEE-11D0-BFE9-00AA005B4383} -
- (no file specified)
HKCU\..\Toolbar\WebBrowser\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} - -
(no file specified)

Basic Internet Explorer settings
HKCU\..\Main, Start Page = http://www.google.com/
HKCU\..\Desktop\General, Wallpaper = C:\Documents and Settings\Owner
\Local Settings\Application Data\Microsoft\Wallpaper1.bmp

Registry Startups (15 whitelisted)
HKLM\..\Run, nwiz = nwiz.exe /installquiet (file is missing)
HKLM\..\Run, Broadcom Wireless Manager UI = C:\WINDOWS
\system32\WLTRAY.exe
HKLM\..\Run, NeroFilterCheck = C:\WINDOWS\system32\NeroCheck.exe
HKLM\..\Run, 408809432 = C:\PROGRA~1\eGames\MEGAMA~1\Register
\EGAMES~1.EXE /r "C:\PROGRA~1\eGames\MEGAMA~1\Register
\EGAMES~1.rpd" (file is missing)
HKLM\..\Run, AdaptecDirectCD = "C:\Program Files\Roxio\Easy CD Creator
5\DirectCD\DirectCD.exe"

Processes (28 whitelisted)
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Documents and Settings\Owner\Application Data\DefaultTab\DefaultTab
\DTUpdate.exe
C:\Program Files\Verizon\IHA_MessageCenter\Bin
\Verizon_IHAMessageCenter.exe
C:\Program Files\FreeFixer\freefixer.exe

Services (45 whitelisted)
DefaultTabSearch, DefaultTabSearch, c:\program files\defaulttab
\defaulttabsearch.exe
DefaultTabUpdate, DefaultTabUpdate, c:\documents and settings\owner
\application data\defaulttab\defaulttab\dtupdate.exe
IHA_MessageCenter, , c:\program files\verizon\iha_messagecenter\bin
\verizon_ihamessagecenter.exe
wltrysvc, DW WLAN Tray Service, c:\windows\system32\wltrysvc.exe

Svchost.exe Modules (172 whitelisted)
c:\program files\hp\digital imaging\bin\hpqddsvc.dll
c:\program files\hp\digital imaging\bin\hpqddcmn.dll
c:\program files\hp\digital imaging\bin\hpqcxs08.dll
c:\windows\system32\hpzinw12.dll
c:\windows\system32\hpzipm12.dll

Explorer.exe Modules (108 whitelisted)
C:\Program Files\LibreOffice 3\Basis\program\shlxthdl\shlxthdl.dll

Winlogon.exe Modules (69 whitelisted)
C:\WINDOWS\System32\BCMLogon.dll

Drivers (35 whitelisted)
BANTExt, Belarc SMBios Access, C:\WINDOWS\system32\drivers\bantext.sys

Windows XP Firewall authorized apps (25 whitelisted)
C:\Program Files\HP\Digital Imaging\bin\hpqste08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgplgtupl.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\HP\Digital Imaging\bin\hpqste08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgplgtupl.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe

Recently created/modified files (12 whitelisted)
7 minutes, c:\Program Files\FreeFixer\Uninstall.exe
6 hours, c:\Documents and Settings\Owner\Local Settings\Temp
\ICReinstall_PDFCreatorSetup.exe
20 hours, c:\Program Files\DefaultTab\uninstaller.exe
20 hours, c:\Documents and Settings\Owner\Application Data\DefaultTab
\DefaultTab\DefaultTabWrap.dll
20 hours, c:\Documents and Settings\Owner\Application Data\DefaultTab
\DefaultTab\DefaultTabStart.exe
20 hours, c:\Documents and Settings\Owner\Application Data\DefaultTab
\DefaultTab\DefaultTabBHO.dll
20 hours, c:\Documents and Settings\Owner\Application Data\DefaultTab
\DefaultTab\DTUpdate.exe
20 hours, c:\Documents and Settings\Owner\Application Data\DefaultTab
\DefaultTab\uninstalldt.exe
20 hours, c:\Program Files\Yontoo\YontooIEClient.dll
20 hours, c:\Program Files\Yontoo\OptChrome.exe
20 hours, c:\Documents and Settings\All Users\Application Data\Tarma
Installer\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}\_Setupx.dll
20 hours, c:\Documents and Settings\All Users\Application Data\Tarma
Installer\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}\Setup.exe
20 hours, c:\Documents and Settings\All Users\Application Data\Tarma
Installer\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}\_Setup.dll
20 hours, c:\Documents and Settings\Owner\Local Settings\Temp
\YontooSetup-S.exe
20 hours, c:\Documents and Settings\All Users\Application Data\Tarma
Installer\{361E80BE-388B-4270-BF54-A10C2B756504}\_Setup.dll
20 hours, c:\Documents and Settings\All Users\Application Data\Tarma
Installer\{361E80BE-388B-4270-BF54-A10C2B756504}\Setup.exe
20 hours, c:\Documents and Settings\Owner\Local Settings\Temp\Modio
Launcher.exe
20 hours, c:\Documents and Settings\Owner\Local Settings\Temp
\bz_temp_6\USB_NBA Mod Kit\NBA Mod Kit\Modio.exe

Csrss.exe virtual memory files (35 whitelisted)
C:\WINDOWS\System32\bcmwltry.exe
E:\freefixersetup.exe
C:\WINDOWS\system32\WLTRAY.exe
c:\program files\hp\digital imaging\bin\hpqcxs08.dll

The following errors occurred during the scan:
An unexpected exception occurred in the Autostart plugin:
An exception occured when trying to create an instance of IShellLink
using 'CoCreateInstance'.
System error message: The requested lookup key was not found in any
active activation context. Error code: 14007.
An unexpected exception occurred in the Internet Explorer Modules
Plugin:
Error when opening a registry key, the key doesn't exist. Key:
'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths
\IEXPLORE.EXE'.

System error message: Overlapped I/O operation is in progress. Error
code: 997.

End of FreeFixer log

[Roger Karlsson]

Hello Lee,

I see in the log that a few new programs appeared around 20 hours before
the FreeFixer log was generated. Let's try to uninstall these to see if
they had something to do with the problem where IE, MalwareBytes and
MsConfig did not start.

These are the programs I was thinking about:

* IMinent Toolbar
* DefaultTab
* Yontoo

These programs should have an icon in the Add/Remove programs dialog in
the Windows Control Panel. In case the uninstall did work you can also
remove them with FreeFixer by checking the following items:

Browser Helper Objects (3 whitelisted)

{58124A0B-DC32-4180-9BFF-E0E21AE34026}, TBSB01620 Class, C:\Program Files\IMinent Toolbar\tbcore3.dll
{7F6AFBF1-E065-4627-A2FD-810366367D01}, DefaultTab Browser Helper, C:\Documents and Settings\Owner\Application Data\DefaultTab\DefaultTab\DefaultTabBHO.dll

{FD72061E-9FDE-484D-A58A-0BAB4151CAD8}, Yontoo, C:\Program Files\Yontoo\YontooIEClient.dll


Internet Explorer toolbars (1 whitelisted)
HKLM\..\Toolbar\{977AE9CC-AF83-45E8-9E03-E2798216E2D5} - IMinent Toolbar - C:\Program Files\IMinent Toolbar\tbcore3.dll

Processes (28 whitelisted)

C:\Documents and Settings\Owner\Application Data\DefaultTab\DefaultTab
\DTUpdate.exe

Services (45 whitelisted)
DefaultTabSearch, DefaultTabSearch, c:\program files\defaulttab\defaulttabsearch.exe
DefaultTabUpdate, DefaultTabUpdate, c:\documents and settings\owner\application data\defaulttab\defaulttab\dtupdate.exe

To remove the items, click "Fix" in FreeFixer and then restart your computer.

If Internet Explorer still won't start after these steps, please try to uninstall and reinstall Internet Explorer. You can download the installer from Microsoft here:

http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-8


Did these steps solve the problems with IE, MalwareBytes and MsConfig not starting? If not, please post a new FreeFixer log and I'll have a look at it.

/Roger