Filipino Employee Raises Economic Prospects
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TITLE: Filipino Employee Raises Economic Prospects
AUTHOR: Offshoring, Inc.
WORD COUNT: 716
CATEGORY: Business/Outsourcing or Business Career
----------------------------------------------------------------------------------------------
REPRINT TERMS:
* This article is free for reprint as long as the Author's signature/
resource box is attached.
* When publishing this article on any website/forum/blog/ the Author's
signature/resource box must remain the same.
* Do not publish this article in any racism, adult, hate, violence,
wares or any other illegal sites.
* Do not use any part of this article as a content for any website/
forum/blog, the article must be whole and should contain the Author's
signature/resource box.
----------------------------------------------------------------------------------------------
ARTICLE SUMMARY/DESCRIPTION:
The explosive growth of business process outsourcing (BPO) has plugged
the economy of the Philippines into the global services industry,
raising high new hopes about the country's economic prospects. Though
foreign companies enjoy cheap labor in the Philippines, Filipinos also
enjoy their salaries in the BPO sector compared to lower pay in other
Filipino-owned companies.
----------------------------------------------------------------------------------------------
ARTICLE BODY:
Never before has Philippine labor had such negotiating power. Call
center recruits are now being offered signing bonuses before they
start work. Employees are given bonuses for finding new recruits -
more often than not poached from other call centers.
The explosive growth of business process outsourcing (BPO) has plugged
the economy of the Philippines into the global services industry,
raising high new hopes about the country's economic prospects. Just 10
years ago, economic analysts and pundits concurred that the future of
the predominantly agrarian economy lay in exporting fruit, seafood,
garments, low-end electronics, and people – due primarily to cheap
labor in the Philippines.
Nowadays, Filipino workers are increasingly doing the information
technology enabled services (ITES) once held by middle-income-earning
Americans, landing jobs in everything from accounting, payroll
processing, credit-card administration, revenue management, database
management, supply-chain management, and business intelligence to long-
distance warehouse and inventory management.
In the first four months of this year, about 14 more companies are
coming in, two of them call centers, and the rest back-office
processing. That's a good sign because clients don't really need very,
very good English speakers, but rather individuals with technical
backgrounds and good written English, which the Philippines has an
adequate supply of.
That is exactly how big multinational companies view the situation,
particularly as other global English-speaking countries vie for a
share of outsourcing contracts. As the Philippines reaches ever-deeper
into its pool of semi-skilled labor - hype or no hype - the viability
of its fastest-growing industry is still very much optimistic.
Graduates and even undergraduates who pass the preliminary exams
undergo a six-day English skills training and product training for
three weeks. After which the agent trainee will be placed on the floor
to attend to mock calls for assessment. Agents are supposed to be able
to type at least 25 words per minute.
Though foreign companies enjoy cheap labor in the Philippines,
Filipinos also enjoy their salaries in the BPO sector compared to
lower pay in other Filipino-owned companies. The basic pay for call
center agents ranges from P11,000 (US$200.98 at US$1=PhP54.73) to
P13,000 a month. In ICT Philippines, a call center that operates in
the Philippines, agents enjoy a monthly P2,500 food and transportation
allowance and a performance appraisal bonus amounting to P4,000.
Often, they are also offered spiffs like appliances, cellular phone
loads and gift checks to boost the sales per hour capacity of the
employees. For example, whoever first gets five sales per hour for the
night wins a prize. And an agent who hits the target quota sales gets
an additional P11,500 commission plus a 30-50 percent night
differential. All in all, a well-performing agent gets a gross monthly
income of more than P31,000. This, as opposed to the P8,000 entry
level salary generally offered in other sectors.
Offshoring, Inc, the leading American owned and operated offshore
outsourcing company based in the Philippines, attests to the
aforementioned studies regarding the phenomenon of business process
outsourcing. Formed in 2004 by a group of American IT executives with
extensive outsourcing and offshoring experience, the company is proud
to have a long record of successful collaborations that have brought
tremendous benefits to businesses worldwide.
The call center industry is tagged as the sunshine industry by the
government because of its massive expansion, thus generating thousands
of employment. It is the fastest growing sector within the IT software
and services industry. It is not only sprouting in Metro Manila, but
in other metropolitan areas as well like Cebu, Bangui, Davao and
Pampanga. With an unemployment rate at 13 percent, the highest in
Southeast Asia, the call center industry is perceived as a rare bright
spot in the country sailing economy.
Thus, the Arroyo government is putting high hopes in the ICT-enabled
services sector for the development of the economy. To realize its
goal of placing the Philippines in the call center map of the world,
the government has designated more than 96 special economic zones that
offer tax breaks and other incentives to foreign investors and is
improving the telecommunications and other basic infrastructure. Who
would've thought that cheap labor in the Philippines could help
improve the country's economy when the outsourcing industry itself is
cultivated?
----------------------------------------------------------------------------------------------
AUTHOR's SIGNATURE / RESOURCE BOX (HTML VERSION):
<ahref=“http://offshoring.com/articles.html” target="_blank"
title="Offshoring Articles"><b>Offshoringarticles</b></a> are filled
with inside stories about thecountless benefits you can get from
<ahref=“http://offshoring.com/” target="_blank" title="Offshoring
Inc."><b>business processoutsourcing (BPO)</b></a> and the stupendous
help ofoffshoring IT professionals.
AUTHOR's SIGNATURE / RESOURCE BOX (PLAIN TEXT VERSION):
Offshoring articles - http://offshoring.com/articles.html - are filled
with inside stories about the countless benefits you can get from
business process outsourcing (BPO) and the stupendous help of
offshoring IT professionals.
----------------------------------------------------------------------------------------------
CONTACT:
Offshoring, Inc.
http://offshoring.com/
http://offshoring.com/contact.html
AUTHOR: Offshoring, Inc.
WORD COUNT: 716
CATEGORY: Business/Outsourcing or Business Career
----------------------------------------------------------------------------------------------
REPRINT TERMS:
* This article is free for reprint as long as the Author's signature/
resource box is attached.
* When publishing this article on any website/forum/blog/ the Author's
signature/resource box must remain the same.
* Do not publish this article in any racism, adult, hate, violence,
wares or any other illegal sites.
* Do not use any part of this article as a content for any website/
forum/blog, the article must be whole and should contain the Author's
signature/resource box.
----------------------------------------------------------------------------------------------
ARTICLE SUMMARY/DESCRIPTION:
The explosive growth of business process outsourcing (BPO) has plugged
the economy of the Philippines into the global services industry,
raising high new hopes about the country's economic prospects. Though
foreign companies enjoy cheap labor in the Philippines, Filipinos also
enjoy their salaries in the BPO sector compared to lower pay in other
Filipino-owned companies.
----------------------------------------------------------------------------------------------
ARTICLE BODY:
Never before has Philippine labor had such negotiating power. Call
center recruits are now being offered signing bonuses before they
start work. Employees are given bonuses for finding new recruits -
more often than not poached from other call centers.
The explosive growth of business process outsourcing (BPO) has plugged
the economy of the Philippines into the global services industry,
raising high new hopes about the country's economic prospects. Just 10
years ago, economic analysts and pundits concurred that the future of
the predominantly agrarian economy lay in exporting fruit, seafood,
garments, low-end electronics, and people – due primarily to cheap
labor in the Philippines.
Nowadays, Filipino workers are increasingly doing the information
technology enabled services (ITES) once held by middle-income-earning
Americans, landing jobs in everything from accounting, payroll
processing, credit-card administration, revenue management, database
management, supply-chain management, and business intelligence to long-
distance warehouse and inventory management.
In the first four months of this year, about 14 more companies are
coming in, two of them call centers, and the rest back-office
processing. That's a good sign because clients don't really need very,
very good English speakers, but rather individuals with technical
backgrounds and good written English, which the Philippines has an
adequate supply of.
That is exactly how big multinational companies view the situation,
particularly as other global English-speaking countries vie for a
share of outsourcing contracts. As the Philippines reaches ever-deeper
into its pool of semi-skilled labor - hype or no hype - the viability
of its fastest-growing industry is still very much optimistic.
Graduates and even undergraduates who pass the preliminary exams
undergo a six-day English skills training and product training for
three weeks. After which the agent trainee will be placed on the floor
to attend to mock calls for assessment. Agents are supposed to be able
to type at least 25 words per minute.
Though foreign companies enjoy cheap labor in the Philippines,
Filipinos also enjoy their salaries in the BPO sector compared to
lower pay in other Filipino-owned companies. The basic pay for call
center agents ranges from P11,000 (US$200.98 at US$1=PhP54.73) to
P13,000 a month. In ICT Philippines, a call center that operates in
the Philippines, agents enjoy a monthly P2,500 food and transportation
allowance and a performance appraisal bonus amounting to P4,000.
Often, they are also offered spiffs like appliances, cellular phone
loads and gift checks to boost the sales per hour capacity of the
employees. For example, whoever first gets five sales per hour for the
night wins a prize. And an agent who hits the target quota sales gets
an additional P11,500 commission plus a 30-50 percent night
differential. All in all, a well-performing agent gets a gross monthly
income of more than P31,000. This, as opposed to the P8,000 entry
level salary generally offered in other sectors.
Offshoring, Inc, the leading American owned and operated offshore
outsourcing company based in the Philippines, attests to the
aforementioned studies regarding the phenomenon of business process
outsourcing. Formed in 2004 by a group of American IT executives with
extensive outsourcing and offshoring experience, the company is proud
to have a long record of successful collaborations that have brought
tremendous benefits to businesses worldwide.
The call center industry is tagged as the sunshine industry by the
government because of its massive expansion, thus generating thousands
of employment. It is the fastest growing sector within the IT software
and services industry. It is not only sprouting in Metro Manila, but
in other metropolitan areas as well like Cebu, Bangui, Davao and
Pampanga. With an unemployment rate at 13 percent, the highest in
Southeast Asia, the call center industry is perceived as a rare bright
spot in the country sailing economy.
Thus, the Arroyo government is putting high hopes in the ICT-enabled
services sector for the development of the economy. To realize its
goal of placing the Philippines in the call center map of the world,
the government has designated more than 96 special economic zones that
offer tax breaks and other incentives to foreign investors and is
improving the telecommunications and other basic infrastructure. Who
would've thought that cheap labor in the Philippines could help
improve the country's economy when the outsourcing industry itself is
cultivated?
----------------------------------------------------------------------------------------------
AUTHOR's SIGNATURE / RESOURCE BOX (HTML VERSION):
<ahref=“http://offshoring.com/articles.html” target="_blank"
title="Offshoring Articles"><b>Offshoringarticles</b></a> are filled
with inside stories about thecountless benefits you can get from
<ahref=“http://offshoring.com/” target="_blank" title="Offshoring
Inc."><b>business processoutsourcing (BPO)</b></a> and the stupendous
help ofoffshoring IT professionals.
AUTHOR's SIGNATURE / RESOURCE BOX (PLAIN TEXT VERSION):
Offshoring articles - http://offshoring.com/articles.html - are filled
with inside stories about the countless benefits you can get from
business process outsourcing (BPO) and the stupendous help of
offshoring IT professionals.
----------------------------------------------------------------------------------------------
CONTACT:
Offshoring, Inc.
http://offshoring.com/
http://offshoring.com/contact.html
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