A common market? Creating the optimum network for effective pan-European PR

[bcraigie...@googlemail.com]

Whether you are a well established name preparing to roll out
operations in new territories, a blue chip looking to improve your
international communications or a promising start-up entering new
markets, you will find having an effective framework for an
international PR programme that suits your business challenging.

The importance of campaign co-ordination which cannot be
underestimated. A PR campaign that achieves its objectives and makes
the best use of the resources available is the primary aim of any
regional or global PR or marketing manager. However, it is debatable
whether such a goal can be realised without having an explicit
strategy in place to co-ordinate PR across several countries.

The benefits of international campaign co-ordination are great and
include maximising the campaign budget by removing duplication and
reducing overheads across a region; ensuring consistency in the
messaging, regardless of the location, and improved results through
sharing knowledge and tailoring campaigns by the local PR functions.

The challenge of multi-country or regional PR has been faced by every
international technology company. The strategy adopted by each
business will be different, according to a company’s organisational
structure, the company culture and the ownership of PR and associated
budgets. However, most can be seen to fall into one of three broad
models or frameworks:

* Local -each country implements an independent PR programme
* Central -headquarters control the entire international PR programme
* Hybrid co-ordination - a mixture of the two approaches

All approaches have advantages and disadvantages, and should be
assessed thoroughly by a corporation before making a decision onto
which models suits its business objectives best.

When selecting the best co-ordination approach for your organisation,
there are a number of issues that you need to consider. These
include:

* Identifying who will conduct the media relations element of the PR
campaign. Invariably media relations should be handled at the country
level, as local PR teams have the best understanding of individual
journalists and the press as a whole.

* As you may already know from personal experience, local culture,
personalities and geography can prove very difficult to integrate into
local campaigns by a centralised team.

* Factors such as different working practices and national holidays
can also complicate PR co-ordination, especially if there is a lack of
communication and co-ordination between countries.

* Effective communication is essential for a well co-ordinated
campaign but language itself or interpretation around a translated
content can often prove a barrier.

* Public relations is very dependent on team work and if you have a
large number of PR practitioners operating across several countries,
establishing that vital team spirit can be difficult.

When you have considered the main challenges and assessed the
potential approaches to PR co-ordination, the next step is to design a
framework that suits your own business. When putting in place a
framework, it can be very easy to simply follow the structure or
organisation of your own business, and though this may often be the
easiest solution, it may not necessarily be the best solution for your
PR programme.

Finally, once you have worked with all the countries to design and
implement a framework for effective PR co-ordination you need to know
whether it is working or not? It is important to let the new system
bed down and allow relationships and communication channels to become
well established. Once this has happened, a detailed assessment,
depending on the size and complexity of the programme, should probably
be made after six to eight months and has to include feedback from
every country. As with the evaluation of any PR programme, you will
need to assess if the objectives in the PR plan are being met and if
you are achieving the level of coverage expected.
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Brendon Craigie works for Hotwire, providers of Technology PR for a
variety of companies in the Web 2.0 sector http://www.hotwirepr.com/digital-media/
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