faulty goods

[griffin]

--------------------------------------------------------------------------------


I am told that I will be able to obtain advice in here. So if you will
forgive my intrusion, I ask for advice with this problem.
I know the rules, I think, but I need other thoughts as to how to
approach it.
I bought from Tesco online a Motorola Xoom 2 Tablet whch turned out to
be faulty, and was returned and replaced [this I tell you for
background only]
I received the replacement August 20 last year. between then and now
there have been one or two irritating happenings which I thought
perhaps was down to me, like it failing to switch on. After researching
on the web [the manual is on the tablet] I did a hard reset, that is
hold down the on button for one minute and then it cycles through. BUT
it would not, then on trying again it did start after 3 minutes. There
have been instances of the battery running down which I thought perhaps
my fault, not switching off properly, perhaps.
The 10 days ago it would not switch on, needed a hard reset. Then this
Saturday I had it on charge 6 hours and the battery ran out in about 10
minutes. Last evening it took one and a half minutes.
Something is obviously wrong, the machine in faulty.
I spoke to Tesco helpline this morning, and they Do Not Want To Know.
They pushed me on to their Repairs Department which turned out to be
Motorola [or their call centre] in Asia somewhere. after ages
persuading them that something was wrong, and then that my details were
as I gave them, and their's were wrong, they said they will look at it
and repair if required. IF I send it to them.
I know it is Tescos problem as the retailer, but how to convince them?
I am not young and cannot put up with such as this, so if you could
advise?

[Old Codger]

With great difficulty. :-)

> I am not young and cannot put up with such as this, so if you could advise?

There is little traffic here so you might wait ages for a sensible
answer. I would suggest posting to uk.legal.moderated. It may take a
little while for your post to progress through moderation and appear but
there are no trolls, many of the posters are genuinely knowledgeable and
some are legal professionals. Not only should you get a sensible
response but it is much more likely to be legally correct.

Good luck.


--
Old Codger
e-mail use reply to field

What matters in politics is not what happens, but what you can make
people believe has happened. [Janet Daley 27/8/2003]

[Gio]

"griffin" <gri...@dinner.dash> wrote in message
news:p7idnZ1kdYz5e4XM...@bt.com...

It is a shame you did not report it within 6 months as then the pressure
would be on Tesco to prove the fault did not exist and it was not there from
new. Now it is over 6 months old the reverse is true and it is up to you
the fault exists. If you bought it by credit card then you have rights by
that too (consumer credit act) and some even offer up to 2 years extra
warranty.

My understanding is that the trader has the responsibility of sorting out
your problem and not pass you on to a manufacturers help desk. They can do
that on your behalf if they wish.

Guarantees are a contract between you and the manufacturer and the
manufacturer must do whatever they say they will do in the guarantee.
Usually this will be to repair or replace a faulty item. Retailers will
sometimes contact the manufacturer on your behalf, but they are not obliged
to do so. However, a manufacturer's guarantee does not replace your rights
under the Sale of Goods Act and retailers should not try to get around this.

Have a look at
which.co.uk/consumer-rights/regulation/sale-of-goods-act/ for details of the
sales of goods act.

One thing though, if it is a battery issue, batteries generally are only
warranted for 6 months..............

Best of luck,

Gio

[griffin]

It happens that Gio formulated :

> It is a shame you did not report it within 6 months as then the pressure
> would be on Tesco to prove the fault did not exist and it was not there from
> new. Now it is over 6 months old the reverse is true and it is up to you the
> fault exists. If you bought it by credit card then you have rights by that
> too (consumer credit act) and some even offer up to 2 years extra warranty

Gio. the point is that I have had it 5 MONTHS. so it is this side of
the pivot point.
However the reason I post now is that I have a solution. I managed to
get to a person at Tesco who knows their job, who knows that items this
age DO NOT automatically go for repair.
The end of the story is that I have a full refund
thanks to all for your attention to my query

[Gio]

"griffin" <gri...@dinner.dash> wrote in message

news:P7WdnR4fz7WQMobM...@bt.com...

OOp's, I was in the process of booking a Ferry at the time (for 20th July)
and the date somehow got applied to your purchase date.

Glad you got a suitable outcome though and full marks to Tesco for doing the
right thing..
Gio