Scottravel Holidays
Jim Mason
Travel company Scottravel Holidays Limited has ceased trading. The
company, which was based in Bellshill, Lanarkshire, Scotland, specialised
in holidays to Turkey, and held an Air Travel Organisers Licence (ATOL)
5787. The company operated two websites: scottravelholidays.co.uk and
guletcruiseonline.co.uk.
The Civil Aviation Authority (CAA) estimates that 1,300 of the company?s
customers are currently abroad. The CAA will be making arrangements for
ATOL protected customers on Scottravel Holidays air holidays to complete
their holidays and fly home. Inbound flight changes may be necessary.
Scottravel Holidays were mainly sold through travel agents, but they were
also sold direct through the company?s websites.
The CAA is currently issuing the following advice for customers who had
paid and contracted with Scottravel Holidays for an air holiday under ATOL
5787.
People currently on holiday
The CAA will be making arrangements to ensure customers on Scottravel
Holidays air holidays can remain in their holiday accommodation and fly
home at the end of their holiday.
Information will be made available to representatives and hoteliers in
resorts.
If ATOL protected customers have difficulties with their accommodation and
are asked to pay again for these arrangements, a claim can be lodged with
the CAA for consideration under the ATOL Scheme (see atol.org.uk). See the
CAA?s claim form, available on the CAA website, for further information.
People due to travel
Customers are advised not to go to their departure airport as all holidays
have been cancelled.
Making a claim
Customers, who booked their holiday with a travel agent, should submit a
claim to the CAA for consideration. Customers are advised to contact their
travel agent for help in filling in their form. Claim forms are available
at www.atol.org.uk
If customers booked direct with Scottravel by credit card, they should
submit a claim to their credit card issuer.
If customers booked direct with Scottravel and paid by both credit and
debit cards, they should claim the credit payment from their credit card
issuer and the debit card payment from the CAA. See the ATOL claim form for
details.
This is a developing situation and further information will be made
available on the CAA website when it is available.
If customers need to contact the CAA they can call 0207 453 6700 during
office hours. The emergency/out of hours number is 0207 379 7311.
Notes to Editors
The CAA manages the ATOL Scheme. It gives comprehensive protection to
holidaymakers from being stranded abroad or losing money when purchasing
air holidays and flights from licensed tour operators. It is the only
licensing scheme for tour operators that sell air holidays and flights. In
holding a licence, tour operators meet European Package Travel Directive
insolvency protection requirements.
If a licence holder fails, the CAA is responsible for ensuring customers
are either repatriated back to the UK or receive a refund of payments made.
Repatriation costs and refunds are met by the Air Travel Trust Fund, the
funds of which principally come from the ATOL Protection Contribution (APC)
that each licence holder is required to make when it accepts a booking
under its ATOL. In some circumstances a licence holder will have also
provided a bond, which is used in the first instance to protect customers.
For media enquiries please contact the CAA press office on: 0207 453 6030.
Jim Mason
says...
> Date: 04 June 2009
>
>
> Travel company Scottravel Holidays Limited has ceased trading.
More bad news for central Scotland flyers.