Re: OT: Samsung galaxy J2 / online "manual"

Robert Baer

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Dec 19, 2019, 8:55:45 PM12/19/19

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Robert Baer wrote:
> Paul wrote:
>> Robert Baer wrote:
>>> WRT setup voicemail, Instructions say:
>>> 1) press the HOME key <---no such thing anywhere
>>> 2) tap the PHONE icon at the bottom of the screen <--- see one, i tap it
>>> 3) Press and hold the 1 key for several seconds <--- i see message
>>> "not found"
* Well the rest does not matter, there was NO "automatic call to
"voicemail".
>>>
>>> So, how in the H do i get it to work (user manual no help beyond
>>> above)?
>>>
>>>    Thanks
>>
>> https://www.att.com/ecms/dam/att/devicesupport/ATT-J260A-DASH-EN-UM-TN-SC6-050919-FINAL-WEB-AC52319.pdf
>>
>>
>>     "From Phone, tap Voicemail, follow the tutorial..."
* Voicemail does not exist anywhere on this device.
In other words, yet another series of unusable "instructions".

>
>>
>> PDF page 21 (page number 11 printed at bottom of the page)
* No, page 21 has 21 printed at the bottom. Page 11 has the quoted
instructions (that cannot work).

>
>>
>>     Paul
>
> However,that PDF might be useful.
>
> Thanks.
See:
https://www.helpforsmartphone.com/public/en/samsung/galaxy-j2/android-5-1/guides/6/Access-voicemail-Samsung-Galaxy-J2

Yet another useless guide; the screen does not look anything like that.
Cannot get a screen that shows numbers/letters.
I fiddled around, and cannot get back to what seemed to be the basic
display, a small 3-item menu with useless choices - none to make a call.

#4 was useless. Did find "set up voicemail".
Remember now, this is via the fone, the Samsung Help.
There was a question "was this helpful?" and so i answered NO.

downloadcenter.samsung.com says "Please leave a message".
And there was absolutely *NO* way to do so.

Total crap; useless fone due to no voicemail, absolutely no
instructions that work.

HELP!!!

Jasen Betts

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Dec 20, 2019, 4:00:57 PM12/20/19

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On 2019-12-20, Robert Baer <rober...@localnet.com> wrote:

> Robert Baer wrote:

> * Voicemail does not exist anywhere on this device.
> In other words, yet another series of unusable "instructions".

voisemail is a provider feature not a handset feature, contact your
provider for assistance.

--
Jasen.

Robert Baer

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Dec 21, 2019, 12:41:33 AM12/21/19

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Seems incorrect..
Voicemail is "on" the "fone" and in the Samsung guide(s)they
eXplicitly say "set up your voicemail" with instructions that cannot
work (get NO keyboard).

Robert Baer

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Dec 21, 2019, 12:54:09 AM12/21/19

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Something else is needed as it does not work.
Now someone can call me, but i cannot answer it.
Get 2 icons; left one is of vertical handset which one would think is
for answering a call,and right one is of handset pointed down which one
would think is for hanging up on a call in progress.
Neither does a damn thing.
So i have a "fone" which is useless for the purpose for which it was
made.

Jasen Betts

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Dec 21, 2019, 6:00:50 PM12/21/19

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On 2019-12-21, Robert Baer <rober...@localnet.com> wrote:
> Jasen Betts wrote:
>> On 2019-12-20, Robert Baer <rober...@localnet.com> wrote:
>>> Robert Baer wrote:
>>
>>> * Voicemail does not exist anywhere on this device.
>>> In other words, yet another series of unusable "instructions".
>>
>> voisemail is a provider feature not a handset feature, contact your
>> provider for assistance.
>>
> Seems incorrect..

Think about it. Would your average customer be happy with voicemail that
can't take a message if the phone looses cellular signal or runs out of
charge in the battery? It's a provider feature.

> Voicemail is "on" the "fone" and in the Samsung guide(s)they
> eXplicitly say "set up your voicemail" with instructions that cannot
> work (get NO keyboard).

During the call to voicemail there should be a little 12 or 10 dot
pattern on the display, poke at that and a keypad should pop up.
eg: https://forums.androidcentral.com/attachments/general-help-how/227873d1463584064t-how-do-i-press-1-my-cellphone-keypadicon.png

--
Jasen.

Robert Baer

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Dec 22, 2019, 5:22:19 PM12/22/19

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* WHAT call?
I see a pulldown menu: Create contact, Search, Missed Calls in
balloon. Above that, another balloon with "Select items" with a 4 tiny
squares icon,and to right "Remove from Home" with a trashcan.
NO damn way to make a call.

Like i said, instructions that cannot work (get NO keyboard).

>

Again, it is _really_ helpful to have three different "guides" 2 from
Samsung.
Thanks.

Robert Baer

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Dec 25, 2019, 12:44:12 PM12/25/19

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By the way, besides NO "cellphone-keypadicon" (above), HOW in the F
do i COMPLETELY get RID of the vedremmdt vibration?
I absolutely HATE it.

Thanks

Robert Baer

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Jan 8, 2020, 7:13:30 PM1/8/20

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I cannot find a way to setup voice mailbox.

The Samsung guide is incomplete as all heck with instructions that
cannot work.

Worse, I get some calls and the caller hears a message that the voice
mailbox is not set up--yet all is saved (i was not able to answer the call).
Then some callers only hear the message that the voice mailbox is not
set up, and the phone hangs up.
Not exactly consistent.

Please, how can i setup voice mailbox?

Thanks.

Paul

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Jan 9, 2020, 4:38:21 AM1/9/20

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Does the model number of this manual (S260DL) match the model
number of your J2 ?

https://s3.amazonaws.com/tpassets.devicebits.com/composer/devices/5d776068-6200-46e2-975e-534d88e41e06_35508/TFN_S260DL_EN_UM_TN_SC7_040419_FINAL_WEB.pdf

You would think a copy of the manual would come in the box
with the item. And if paper is too old fashioned, they could
put a mini-CD with a PDF on it, for instructions.

There's got to be some way to verify the model number.

And verify it is activated.

Paul

Robert Baer

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Jan 10, 2020, 12:50:55 AM1/10/20

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Paul wrote:
> Robert Baer wrote:
>>
>> I cannot find a way to setup voice mailbox.
>>
>> The Samsung guide is incomplete as all heck with instructions that
>> cannot work.
>>
>> Worse, I get some calls and the caller hears a message that the
>> voice mailbox is not set up--yet all is saved (i was not able to
>> answer the call).
>> Then some callers only hear the message that the voice mailbox is
>> not set up, and the phone hangs up.
>> Not exactly consistent.
>>
>> Please, how can i setup voice mailbox?
>>
>> Thanks.
>>
>>
>
> Does the model number of this manual (S260DL) match the model
> number of your J2 ?

* Model SM-S260DL, serial RF8M63TTDKT, REV1.0

>
> https://s3.amazonaws.com/tpassets.devicebits.com/composer/devices/5d776068-6200-46e2-975e-534d88e41e06_35508/TFN_S260DL_EN_UM_TN_SC7_040419_FINAL_WEB.pdf
* A more recent version than what i found on the web a week ago.
NOW, after i found an app that acted like an _extremely_ decent
voicemail (the app even determines if called phone is POTS and
automatically converts text to a voicemail), it is possible to follow
the instructions on page 10 and 11.

It is _really_ nice that things change every once in a while, NOT.

>
>
> You would think a copy of the manual would come in the box
> with the item. And if paper is too old fashioned, they could
> put a mini-CD with a PDF on it, for instructions.

* NOPE! Maybe if the vendor was other than Tracfone, that would be present.

>
> There's got to be some way to verify the model number.

* Via Settings, see above.

>
> And verify it is activated.

* One would guess that if everything else worked, that would be the case.

>
> Paul

Thanks,
As you can tell from my response, all is OK _NOW_.