lynpra daveen nikeita
Faustina Bartsch
I haven't been able to log onto Netflix for almost a week now. Keep getting: "Unable to sign in. The account name or password is incorrect. Please try again. (117). Netflix runs fine on other computers, just suddenly not on Apple TV. Otherwise Apple TV is working fine, with iTunes, You Tube, etc. Netflix claims it's an Apple issue. Apple won't discuss without a service contract. I know others have this problem from researching. Tried changing passwords, DNS, restoring, resetting, unplugging, etc. Anyone have a suggestion?
Same issue. Neither Netfix nor Apple are taking ownership. So, we cancelled our netflix subscription, have stopped purchasing any iTunes content, and just took back a Macbook Air we purchased for ourselves and two Apple TVs we purchased for family as gifts. Until they can grow up and find a solution I will not be purchasing any of their products. Apple released an update to Apple TV today (12.16.11) but still not a solution. I get the same 117 error but netflix works on every other piece of hardware we own...
I have found a work around that so far has worked. I changed my passedword for Netflix to all numbers and what do you know I was able to login to all 3 of my Apple TVs in my house. For some reason changing my password to all numbers works and has been all morning.
Doesn't work for me. My password was all numbers to begin with. I even tried changing it to another password with all numbers. I found a suggestion on another threat about rolling back the last ATV update, I'm gonna give that a try.
Click on joshuaerda's comments, and it will take you to his two entries about this problem. When you get to the part about downloading the previous software, he says to press SHIFT, but you have to press OPTION. (actually, that's assuming you have a Mac, don't know about windows). Good luck!
Okay, so I got a little lazy and never actually rolled back my AppleTV software. (I was simply streaming Netflix to the iPad and then mirroring onto the TV via AppleTV - in the hopes that the problem would be solved for me somehow.) However, my husband became proactive and actually called Netflix for a solution - which I had never attempted.
They claimed that my password had recently been reset to "12345" about a week before. Had I been the one calling, I would have explained that no, in fact, I had not reset my password, and that actually I had "re-reset my password" via their website to what it had always been just a couple days before in hopes of fixing the problem.
I guess the "re-reset" to my original password never "communicated" itself to Apple TV, because when they changed the "12345" password at Netflix HQ, everything was fine. (Odd, because the iPad, iPhone, and website all required my original password, not 12345. And shouldn't AppleTV just check-in with Netflix to confirm this password, rather than require its own unique one. Hmmmm...)
MORE INTERESTINGLY - the other day I downloaded the new Netflix update to my iPad and...lo and behold...same error! This time on my iPad. Luckily, I remembered the issue and tried to log in with the 12345 password, success! So for some reason the password associated with certain devices appears to reset itself to 12345 periodically - perhaps when an update is installed. I dunno. Anyway, seems I got lucky.
Called Netflix. Did not have a solution. Your suggestion worked like a charm. Hopefully the next Apple TV update will solve the problem for the many users that do not know your workaround. Many thanks.
I had the same symptoms as most others on this thread. Netflix on apple tv was working fine, then I started getting the (117) error. I tried changing the Netflix password, no luck. I upgraded to apple tv 4.4.4, still didn't work. I called Netflix and apple, and they blamed each other. As crazy as it sounded, I tried using the password to 12345, but it didn't work.
I had the exact same problem. After talking to both Netflix and Apple Support, I tried changing my password by adding one letter, and, lo and behold, it worked like a charm. Hopefully they will fix this glitch so others don't have to go through this nonsense.
Same problem, Apple TV 2 stopped playing some TV episodes that could be played on other devices. Tried the DNS trick, tried changing the password, no change - it still didn't work. For the first time it happened while I was watching a movie. The stream froze, then appeared to be buffering, then I got the Netflix unavailable. If this is so wide spread like it seems, why isn't Apple/Netflix fixing this?
Apple blames Netflix and vice-versa. Neither has an incentive to fix the problem as long as they can blame the other. I'm so frustrated that I may install the XviD Codec and go to peer-to-peer piracy!
the same appletv device was used for about a year, then sat in a box for a while and is now connected at a new location (new house, new ISP). i enter user/password that work on other devices including a TiVo and a Samsung blu-ray player. the same creditials worked fine on this same appleTV box previously. i've entered it multiple times. i've entered it using the original remote. i've entered it using text entry via the iphone remote app. neither works.
Same is happening to me since I downloaded the software update last night - and I've been using Apple TV consistently since I bought it a year ago. My iPhone 4S remote app also won't work with my Apple TV now either.
I can't even use the Apple Remote App, so I've been signing in with the AppleTV Remote. I get error 117 saying my username or password is incorrect even after I just signed in to Netflix.com via my computer. The date and time are correct on my TV and AppleTV.
this was definitely a bug - a rather bad one - and i hope it gets fixed (if it has not already been fixed, that is - i can't confirm one way or the other, since i've worked around the problem and can't easily reproduce it).
I'm having the same problem. Can't access Netflix through Apple TV says password is incorrect error 117. I typed a bunch even changed the password by going directly to Netflix on my computer and then back to ATV. Still can't get in. Did a reset and restore nothings changed.
I have recently purchased the apple tv and sign upto Netflix today. Works fine on my computer, my phone and my iPad. But no the atv just keeps coming up unable to login, I've tried resting, unplugging, changed password, tried both remote and remote app logins but nothing.
I tried that too still comes up unable to sign in. The account name or password you entered does not match an account in our records. Remeber your password is case sensitive. Need help signing in? Visit www.netflix.com/login help. And all that does is resets my password on the account which does exist.
What finally worked for me, via someone's suggestion on this board, was putting a space after the password, and then submitting. For some weird reason, it worked. And I know it worked for others on this board. Try that and let us know.
Unfortunately the space didn't work. Also just tried unplugging router and apple tv then reconnecting but nothing, tho my iPad is now having issues connecting to Netflix but still works on computer fine. Any other ideas? Starting to regret ate purchase
90f70e40cf