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Trinidad Baltzell

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Aug 2, 2024, 9:39:18 AM8/2/24

to fracexbreasan

Most of the time, the connection appears to be "ok", just a lot slower than it should be, however, I was working at home on Thursday and found the speed was dropping to below 0.5Mbps and occasionally dropping off completely.

I ran the BT speedchecker advanced diagnostics - I can't find the screenshot I took, but I uploaded it to the fault ticket. Anyway, the IP profile looked correct and the download speed was less than 1Mbps when I ran it...

I raised a fault ticket 144651431 on Thursday at about 9am but have had no response at all. The fault logging process didn't go very well so I'm not convinced this got logged properly (I can't see all the stuff I entered anywhere).

As the connection has dropped below 10Mbps and is affecting both wired (wired xbox one couldn't stream nowtv/netflix or play online on Tuesday morning) and wireless devices, I ran the BTW test from a wireless connection which at worst, I would expect to get a result of 35Mbps+

Thanks. Is there actually any point in me doing what the last agent requested? I don't mind connecting directly to the BT modem to rule out the router being the issue, but the first suggestion seems pretty pointless!

- The second ticket reply did ask me to do this which ended up resolving the issue, but I also tried the suggestion to create a "Dialup" connection while connected directly to the modem. The instructions provided are not correct for Windows 10 (I was able to find the things referred to though) and I wasn't able to connect anyway "the modem returned an error code".