Very unsatisfied FoxTrot Search Server + Professional Search: client not connecting to the server

[Dirk Kannapinn]

Today we bought a license for FoxTrot Search Server and FoxTrot Professional search for 10 users. I installed the server on a for this purpose designed Mac mini with i7 with 16GB RAM and a Fuision drive. Indexing took about approx. 6 hours and finished correctly. When I start Professional search on the same machine it works. But if I install Professional search on a different machine (iMac, High Sierra, 10.13.5) and try to connect it won't.

In the servers list on the left there appear the Bonjour name of the server where FoxTrot Server is installed. But I'm unable to check the server. Nothing happens. If a add this server with its DNS name (name.domain.local) it appears a message that the self signed certificate isn't trustful. If I check to make it trustful this message appears again and again and again and again. But it won't show me the main index of the server.

All configurations (Bonjour, IP addresse, accounts and passwords) are correct.

In the log of the FoxTrot Search Server I found these lines:

2018/06/11, 23:04:40 +0200: client thread 0x00007f9597459c00 stopped

    class=SSL , what=1, when=2, err=1, name=error:00000001:lib(0):func(0):reason(1) (ssl lib=20, function=148, reason=1048, string=error:14094418:SSL routines:ssl3_read_bytes:tlsv1 alert unknown ca)

    class=SSer, what=100, when=1, err=0, name=

2018/06/11, 23:04:50 +0200: ...client talking from host ::ffff:192.168.xx.xx port 50783...

2018/06/11, 23:04:50 +0200: ...client connected

2018/06/11, 23:04:50 +0200: waiting connection on port 50000...

2018/06/11, 23:04:50 +0200: client thread 0x00007f9597459c00 started

2018/06/11, 23:04:50 +0200: client thread 0x00007f9597459c00 stopped

2018/06/11, 23:04:50 +0200: ### HIERARCHICAL EXCEPTION CAUGHT (Starter::LogExceptionPipe) ###

    class=SSL , what=1, when=2, err=1, name=error:00000001:lib(0):func(0):reason(1) (ssl lib=20, function=148, reason=1048, string=error:14094418:SSL routines:ssl3_read_bytes:tlsv1 alert unknown ca)

    class=SSer, what=100, when=1, err=0, name=

2018/06/11, 23:05:12 +0200: ...client talking from host ::ffff:192.168.xx.xx port 50785...

2018/06/11, 23:05:12 +0200: ...client connected

2018/06/11, 23:05:12 +0200: waiting connection on port 50000...

2018/06/11, 23:05:12 +0200: client thread 0x00007f9597460e60 started

2018/06/11, 23:05:12 +0200: ### HIERARCHICAL EXCEPTION CAUGHT (Starter::LogExceptionPipe) ###

2018/06/11, 23:05:12 +0200: client thread 0x00007f9597460e60 stopped

    class=SSL , what=1, when=2, err=1, name=error:00000001:lib(0):func(0):reason(1) (ssl lib=20, function=148, reason=1048, string=error:14094418:SSL routines:ssl3_read_bytes:tlsv1 alert unknown ca)

    class=SSer, what=100, when=1, err=0, name=

It seems to be a major bug with the server. When do you fix this error? We paid today 500 Euros and are not able to work with the software!

[CTM Development]

Sir,,

Thank you for your report. This is definitely a bug which we acknowledge, and it is actively being worked on.  

Noting that we do offer a 30 day evaluation period in advance of purchase to avoid  inconveniences, if we are unable to provide a fix within 10 working days then we will obviously refund you, 

Would you be so kind as to continue this discussion in private email stating your intentions please.

Thank you and kind regards,

jean michel / ctm qa

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[Andreas Freimüller]

Am I assuming correctly that this is the same bug that I posted the other day?

[Dirk Kannapinn]

Version 6.5.1 Build 1870 seems to solve the problems: am able to connect to the search server and am getting search results.