Install Turbotax License Code

[Stayce Cawthorn]

Ihave read the majority of support comments regarding the purchase of Turbotax through a vendor like Costco, Amazon, Target, BestBuy, etc. All I want to do is add my Turbotax download license number that I received from an outside vendor to my account (Costco this year, but previous years were Target and Amazon and have had the same issue). Here are the steps I take:

I attempted to resolve this through the support group. The first person was telling me things like I needed to be looking at my account through Google, not Safari or any other browser. He also said I couldn't use my brand new MAC with an M1 processor that I bought simply because my older Mac could not upgrade to the Catalina operating system that is required for 2021 Turbotax to work. The second time I called hoping to get a more knowledgeable person, I was told that my license code was for a 2020 product, not 2021, which was utter nonsense since I already downloaded the product and knew it was the 2021 version. In both cases, I was told to return the product to the vendor for a refund, and repurchase from Turbotax directly at almost double the price I paid. In past years, the support rep manually added my code so it showed in my account. This year I was told that their software no longer will allow them to do that.

Can someone tell me if it is possible to show my TurboTax purchase from an authorized retailer in my account? The reason this is important is so that I can go back in future years to re-download the product in the event an amendment is necessary.

Unrelated to my question is that I find it interesting that there is so much chatter in the support groups about how Turbotax works differently between the online and downloaded versions, not allowing imports and such, and how purchasing from an authorized vendor versus Turbotax direct, whether by CD, download or online, can cause difficulties. Bottom line is that the product should work seamlessly no matter how you purchase it from year to year, or what installation version you buy.

MichelleLO, I have read those links multiple times. It would be helpful if you could clarify where the "activation screen" is from the sentence, "To download TurboTax with the license code, enter your activation number in the License code box on the activation screen and select Continue to complete installation." In my comments, I was very detailed in listing the only place I found to input the license code, which does not work.

Additionally, twice I have also reached out to TurboTax representatives and their answers were detailed in my comments. Please read the entire set of comments before answering with general responses and insufficient information.

Cass0317, Again, I ask that the "expert" responders read my entire post before replying with information that does not apply to the question. I specifically wrote, "Now, I realize that I purchased an online download, not a CD version, but what difference should it make if I want to have my purchase listed in my account? " Again, I don't see anywhere to input my online code to apply my purchase to my account. Anyone?

If you are having issues activating the product, it would be best to follow the instructions here to contact us by phone to better assist you as we cannot access your account here in this public forum.

CarissaM, When you purchase the software for download from any outside vendor, they give you and ESD Order number, the vendor PO number, and a "key" which for all intent looks like the License number. Again, I am not having trouble downloading the product which is the link you sent. I want to show that I purchased TurboTax in my account so that in the future I will have access to the software in the event of an audit where I would need to reaccess the software.

If you downloaded your TurboTax software, that software download will remain in your account as long as you access it using the same User ID and password. You can find instructions for accessing your past downloads within the following help article.

If you have additional questions regarding this, please reach out to TurboTax Customer Support. Here in Community our resources are limited and Customer Support would be able to provide more personalized assistance.

MichelleLO, again...the downloads page will NOT accept the license code I was given when I bought the product from an outside vendor. The page even states that it is for the CD download version. I have an online download license. I was only able to downloaded TurboTax using a link provided by the vendor, not through Turbotax. All I want to do is add the license code to my account.

CarissaM, I have been directed to that same page more than once. Do any of the "TurboTax Specialists" have a contact with one of the software developers to let them know there is a problem in their application? I am not the only person who is having this issue with TurboTax products purchased from verified vendors. Now that tax season is over, maybe someone will have more time to investigate the issue?

Hi I have the key code attached and from reading fourm tech support can add a dl on my account?this is my key code it works cause the stupied message read "error code key invalid " when i enter random code key" and read opps we ran into a snag entering data!

When installing Turbo Tax 2023 Canada Standard, I can't get to the 'Enter Licence Code' window. I got to the point of clicking on the 'Launch Turbo Tax' button following the software install but then I get a a white box with a Turbo Tax 2023 header. I tried reinstalling and got the same result the second time.

Note: you may have to click on the blank Turbo tax screen for it to then show the enter license screen. Also you may have to select run 640 * 480 Screen resolution as well. Note you can revert back the settings once you get past the enter license screen.

If an issue still exists please uninstall TurboTax and reinstall it using our 2023 TurboTax Download link and choose the already purchased software using the same license code.

tried several times to download standard turbotax purchased from retailer get to entering licence (activation) code and then keeps saying need activation code and wipes out what i put in. this is so frustrating , For years have used turbo tax but am getting to the point where I will start doing something different i dont need the hassle or stress of this. Please tell me what needs to be done to be able to do the taxes?????????????????????

Please clear your cache/cookies and restart your computer. You may try a different browser also. Once you've done this, please uninstall TurboTax from your computer and use our 2023 TurboTax Download link. You can then choose the version you have already purchased along with the license code.

Something that may be of interest: Windows 11 Home has a built-in security called Level S. That function allows the installation and purchase of apps ONLY from Microsoft Store. TurboTax is not in that store in the US or Canada. This has been creating issues. You can opt out of Level S to be able to download all kinds of stuff. Windows 10 and Windows 11 in S mode FAQ

The high DPI display problem has been an issue for countless TurboTax customers for at least two years. It is not only a problem with T2... it's also a problem with TurboTax personal desktop. And, even with Quicken Canada, which still runs the Intuit core modules that haven't been updated to work with 4K and other high DPI monitors. So... FIX IT! the common work-around you've suggested sucks, and shouldn't still be required for ANY installation.

I don't think you even read my question. I already read that post and it is not helpful. I tried the contact link on the page and filled out a bunch of information and placed a call to turbotax nd was disconnected after 13 minutes.

I simply LOST my activation code too. There has been "no" real live person to speak with or helpful ideas off the WEB. I have used TurboTax since 2001 and this activation code was never even used. You think that would at least embed the code in the "About TurboTax" menu for the owner of that copy to access my product. I paid for this software, and I should be able to use it in accordance with the license agreement. I understand the importance of TurboTax's statement "Keep this code in a safe place," but things just get lost. What worse is that no one at TurbTax is there to help.

Thank you. After many attempts to recover the activation code off the WEB site, I used your link and spoke with a human. He was sympathetic, given my anxiety over TurboxTax 2019 not activating on my new iMac, and he worked with me to recover the activation code/license code. Whew........

Last year for 2019 was the first year you needed the License Code. They should give you another one. Didn't you save the pdf if your filed return when you were done? You should always save it as a pdf. Then you don't need the program installed to get a copy.

I tried to download my turbo tax on this computer but could not do so as I only had windows 7 and not Windows 10. I bought new lap top with Windows 10. When I tried installing turbo tax it told me my license code was already associated with an account and I am unable to download turbo tax

Got a very helpful Turbotax rep on the phone. She explained that there was a hiccup in the TT 2020 setup, which required a 2nd license code to install it on my laptop after I'd initially installed it to my desktop. Now I'm all set (no charge for the 2nd license code).

If you are an advantage member and ordered TurboTax on a CD, you also get the downloadable version ... To access, sign in to your TurboTax Advantage account and select Downloads.

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