How to send a reminded if the participant opened the survey but didn't submit it

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Yorgo Hoebeke

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Oct 15, 2020, 4:44:24 AM10/15/20

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Hi everyone,

Here is a part of my run's structure. It's a 5x/day ESM study.

210 - pause
220 - email invite
230 - sms invite
231 - waiting 60 min / if participant shows up, skip to 245
232 - sms reminder
245 - SURVEY (expires after 90 minutes)
260 - loop back if we're not yet beyond the last measurement of the day

The reminder works if the participant doesn't click on the link.
However, if the participant opens the survey at position 220 or 230, he comes at 245. In case he doesn't submit the survey, he doesn't get any reminder. I checked the conversations in this group but didn't find any example for this.

How can I code a reminder ?
Should I use a "wait" module + sms module with the login link or a skip forward module + sms module with the login link ?

Thanks in advance,
Yorgo

Maike Günther

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Nov 27, 2020, 4:38:52 AM11/27/20

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Hello Yorgo,

I need an exact reminder like you did, can you help me how to do this?

231 - waiting 60 min / if participant shows up, skip to 245

How did you programmed this, with skip forward or pause? Can you help me? I am almost done with the creation of my run, but this somehow, I do not get.