Sendgrid email set up not working

[Ryan Grant]

Hi all,

Read multiple previous posts about using sendgrid to send emails on formr. Unforutnately, doesn't look like they offer the github student package anymore but they still have a free package I was using. However, even with Sendgrid, I am still getting the error attached in the image. I did a lot of trouble shooting through phpmailer but that didn't work either. Are the any alternatives to sendgrid? Or does any one have any other solutions to this problem? Thank you! 

[Fernando Stipanicic]

Hello, did you find a way to solve it? I am having the same problem. I tried different ports, with and witout TLS, and also replacing the username by the apikey (this is the name that the user provides when creating the API key within sendgrid: https://app.sendgrid.com/guide/integrate/langs/smtp ). None of those worked to set up the email in formr. 

[Fernando]

Hi again,

 

I found the way to do it. In sendgrid create an API key. Then in formr use as username "apikey" (those 6 letters, not the API key itself!) and in password write the password that was generated when creating the API key in sendgrid (it is a long sequence of characters). I have used port 587 and checked the box for TLS. 

 

Steps: 

1. create API key in sendgrid (it will generate a password that will be used later)

2. in formr, go to the section to add email account and put the following:

From (email): the email linked in sendgrid

From (name): your name

SMTP (host): smtp.sendgrid.net

SMTP (port): 587

TLS box: checked
username: apikey
password: password of the API key created in sendgrid

test box: checked

 

3. click on " Save Account"

 

I hope this small guideline helps people save time in the future!

[Ryan Grant]

Using your steps I was able to get the formr emails to work as well. Thanks a ton for figuring this out!!