Sendgrid email set up not working

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Ryan Grant

Aug 16, 2022, 11:04:12 AM8/16/22
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Hi all,

Read multiple previous posts about using sendgrid to send emails on formr. Unforutnately, doesn't look like they offer the github student package anymore but they still have a free package I was using. However, even with Sendgrid, I am still getting the error attached in the image. I did a lot of trouble shooting through phpmailer but that didn't work either. Are the any alternatives to sendgrid? Or does any one have any other solutions to this problem? Thank you! 

Fernando Stipanicic

Aug 23, 2022, 12:33:00 AM8/23/22
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Hello, did you find a way to solve it? I am having the same problem. I tried different ports, with and witout TLS, and also replacing the username by the apikey (this is the name that the user provides when creating the API key within sendgrid: ). None of those worked to set up the email in formr. 


Aug 23, 2022, 1:09:57 AM8/23/22
to formr

Hi again,


I found the way to do it. In sendgrid create an API key. Then in formr use as username "apikey" (those 6 letters, not the API key itself!) and in password write the password that was generated when creating the API key in sendgrid (it is a long sequence of characters). I have used port 587 and checked the box for TLS. 



1. create API key in sendgrid (it will generate a password that will be used later)

2. in formr, go to the section to add email account and put the following:

From (email): the email linked in sendgrid

From (name): your name

SMTP (host):

SMTP (port): 587

TLS box: checked
username: apikey
password: password of the API key created in sendgrid

test box: checked


3. click on " Save Account"


I hope this small guideline helps people save time in the future!

Ryan Grant

Aug 29, 2022, 9:15:00 AM8/29/22
to formr
Using your steps I was able to get the formr emails to work as well. Thanks a ton for figuring this out!!
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