Error Message on ALL Forms

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Mich Burke

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Jun 24, 2014, 8:35:28 AM6/24/14
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I have four forms running with FormEmailer. All have been working fine, until last night when I got repeated emails saying this:
"Your script, FormEmailer, has recently failed to finish successfully. A summary of the failure(s) is shown below. To configure the triggers for this script, or change your setting for receiving future failure notifications, click here."

The error message is:
"We're sorry, we were unable to fetch authorization credentials. Please wait a bit and try again."

I hope someone can help me. The only info I can find regarding this error seems to refer to Google AdWords. These forms are very important. Thanks in advance!

Henrique Abreu

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Jun 24, 2014, 9:41:58 AM6/24/14
to FormEmailer on behalf of Mich Burke
Hi Mich,

On this error email that you received, is it every minute? Or is only a few per hour or so?

Regarsd,

Henrique Abreu


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Michelle Burke

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Jun 24, 2014, 9:47:27 AM6/24/14
to FormEmailer on behalf of Henrique Abreu
I'm sorry, I don't understand your question. The triggers for all four forms are set to "time driven" "every minute"

However, I don't think any of the forms are getting used at the same time. My average is 1-3 submissions per day for all the forms combined. I'm a Google Apps for nonprofits user, so I have a 1,500 quota per day. I'll never hit that.

I hope this info helps, because I'm not sure this is what you're asking. :-(


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Mich B - Florida
IT/Geeky Stuff

Michelle Burke

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Jun 24, 2014, 9:48:13 AM6/24/14
to FormEmailer on behalf of Henrique Abreu
I just reread your question. I will forward the error email (one of them at least).

Henrique Abreu

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Jun 24, 2014, 9:54:06 AM6/24/14
to FormEmailer on behalf of Mich Burke
Sorry for not being clear, I don't need the email.

I asked is how often do you receive such emails, is it one per minute?

Henrique Abreu

Michelle Burke

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Jun 24, 2014, 10:23:45 AM6/24/14
to FormEmailer on behalf of Henrique Abreu
I recieved one message only, for each form, sometime during the night last night. Each message arrived between 9:30 p.m. and 11:30 p.m.

There were four messages total for four forms. I have not received any since then, so maybe it's working again? This has never happened before.

Michelle Burke

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Jun 24, 2014, 10:28:45 AM6/24/14
to FormEmailer on behalf of Henrique Abreu
I just tested one of the forms and it worked. Hopefully this was a temporary Google issue. I'll be interested in knowing if you have any ideas as to it's cause, and if anyone else experienced the problem. Thank you so much Henrique!

Henrique Abreu

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Jun 24, 2014, 9:45:10 PM6/24/14
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Hi Mich,

Yes, like the message suggested, it should be temporary or at least only "once in a while". And this is the nature of web/cloud environments, they fail every once and again, and a system that depends on them must be able to resume their work later.

Regards,

Henrique Abreu

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