Xfinity Activation Customer Service

[Catrin Muzquiz]

Theeasiest place to get internet service outage information is through the Xfinity My Account app, which is available via the Apple App Store or Google Play. You may also chat with an Xfinity agent or call 1-800-XFINITY (1-800-934-6489).

If you rent your modem, Xfinity will contact you when your device is eligible for upgrade. You can also visit xfinity.com/equipmentupdate to check status, but you will have to login to your Xfinity account to access the information.

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Visit the Xfinity forums to share knowledge with other customers and find answers from experts. The forums are a great place to start if you have a specific technical question. Just type a keyword in the search bar, and odds are, someone else has experienced the same issue and can help you solve it!

Xfinity Internet customers can determine whether their third-party equipment is approved for internet and voice usage at My Device Info. Input your ZIP code and select your download speed to see a complete list of approved equipment.

There is no official email address for Xfinity customer service or technical support. The best way to contact Xfinity customer service is to call (800) 934-6489 or engage in a live chat with an Xfinity representative.

To talk to an Xfinity Mobile customer service expert, call (888) 936-4968 EST."}},"@type":"Question","name":"Where can I find a list of Xfinity-approved third-party devices?","acceptedAnswer":"@type":"Answer","text":"Xfinity Internet customers can determine whether their third-party equipment is approved for internet and voice usage at\u00a0My Device Info. Input your ZIP code and select your download speed to see a complete list of approved equipment.","@type":"Question","name":"How can I upgrade my Xfinity internet modem?","acceptedAnswer":"@type":"Answer","text":"You can rent an upgraded modem with Xfinity or you can buy a Xfinity compatible modem\u00a0with better capabilities from the My Device Info list. If you\u2019ve been notified by Xfinity that you\u2019re eligible for an equipment upgrade, visit\u00a0www.xfinity.com\/equipmentupdate (you will need to login to your Xfinity account first).","@type":"Question","name":"Where can I find information about an Xfinity outage? ","acceptedAnswer":"@type":"Answer","text":"Check out\u00a0Xfinity\u2019s Status Center\u00a0for the most up-to-date information on your connection status, outages in your area and easy solutions to service issues without agent assistance.","@type":"Question","name":"Can I email Xfinity customer service?","acceptedAnswer":"@type":"Answer","text":"There is no official email address for Xfinity customer service or technical support. The best way to contact Xfinity customer service is to call (800) 934-6489 or engage in a live chat with an Xfinity representative."]} We value your feedback

Just received a survey questionaire about recent customer service experience. I was in the process of filling it out when it inadvertantly was sent to you before I completed it. Here's the probelm I had, but was unable to comunicate on the survey:

There was an issue with a second TV and the TV box. The light on the box was always blue, and we never had any problems. Several weeks ago when we turned on the TV there was no signal -- and the indictor light on the TV box had turned a purple/pink color. I tried all the usual solutions, unplugging and reconecting power, cables, etc. I then went to your online help site, including the remote chat -- we tried everything, but nothing worked. I kept asking about the the indicator light on the box, but never got a response. Then I made 3 different calls to Customer Service where I could talk to a live human. Same results -- they tried various remote proceedures, but nothing worked. Every time, I asked about the TV box, but never got an answer. It was as if they weren't even considering the problem was a defective box. After the last call, it was determined that a technician would have to come to our house, and that I would be called back to schedule it. But I never received a call-back. All this time I suspected the issue was a defective box, but no one online or on the phone would consider it. So, I finally went to an Xfinity store with the box, where I received a new one. I took it home, connected it, and success!

It was extremely frustrating that I wasted so much time online and on the phone, and was unable to use the TV for several weeks. It was such a simple solution, but nobody would give me a straight answer about the indicator light, so I had to figure it out myself.

2. If not a real person, and if automated call sorting is used where I answer questions, it should be limited to no more than 3 questions. At question 3, the system should automatically transfer me immediately to an agent (real person).

3. In automated call sorting, once I've asked for an agent I should be asked no more than one or two questions. Regardless of my answers, I should be transferred to the agent immediately after the second question.

I'll add that I was more recently told by a customer service representative that Comcast was working on correcting the problems with the automated questions. But I was told the same more than a year ago, and the automated service has gotten WORSE since I was told it would improve. It's been an empty promise.

I'm standing by what I wrote elsewhere in this thread: I'll answer at most 3 automated questions. If the automated system can't get me to a live person at that point, it has failed --- and my customer experience becomes a bad one.

The Xfinity Assistant chatbot can answer basic questions and redirect you to guides for simple tasks like changing your billing address or setting up your Xfinity cable service. For more complex problems, you can also request to receive a phone call or use Xfinity Assistant to connect with a live customer service agent.

At local Xfinity retail stores, you can manage your account, exchange equipment, and learn more about Xfinity services in-person. Use the Xfinity retail store locator to find the nearest Xfinity store or service center.

To change your Xfinity package, schedule an Xfinity phone callback or speak to a live Xfinity chat agent. You can also add premium TV channels and cancel Xfinity Advanced Security or Instant TV services through the Xfinity website.

To cancel your Xfinity services, schedule a phone callback, connect to a chat agent, or visit your local Xfinity store. You can also complete an online cancellation form or mail a form that includes your full name, service address, account number, and phone number to:

Our experts have spent thousands of hours researching providers like Xfinity to compile the best tips and tricks for dealing with customer service and tech support. For more information, read our How We Rank page.

The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues.

If you believe you have encountered photographs, videos, or other content online that contains child pornography, please report the issue to the National Center for Missing & Exploited Children at report.cybertip.org.

If you believe we can assist in your harassment investigation, send an email to ab...@comcast.net with the subject line "Harassment Investigation" and attach all evidence you can provide us to support in the investigation.

While Customer Security Assurance may be able to assist, you will be required to contact your local law enforcement agency if you are interested in pursuing legal action, including the identification of a Comcast customer.

Email administrators can submit the blocked IP address to the Security Assurance department to determine if the IP address is eligible for removal by completing the Blocked Provider Request Form. Requests submitted through this form are reviewed on a 24x7 basis.

To help protect your computer, please visit our Xfinity Connect help page for instructions on how to securely configure your email client program. In accordance with industry recommendations, Comcast recommends the sending of email on port 587 with authentication or port 465 with authentication over SSL as secure alternates to port 25, which is the default for many older email clients. If you are configured to use a server other than smtp.comcast.net, please contact your mail provider for alternate secure port settings.

In the unfortunate event that your identity has been stolen and/or fraudulently used to acquire Comcast services, or in some other way been utilized on a Comcast account, you can initiate a claim process.

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