Eset Password Reset
Rosy Demorest
I have been trying to get into ELA for the past year now, every time I login it tells me my password is wrong so I do the password reset and successfully change the password and again it tells me my password is wrong when I try to login, I know it is right since I am manually doing it and putting into notepad before changing it. I am trying to get the account to convert over to EBA but same thing, tells me my password is wrong. How can I get this fixed?
Firefox detected a potential security threat and did not continue to backend-androidappwatch.eset.com. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.
Please explain how you made it to backend-androidappwatch.eset.com. If you open my.eset.com, you shouldn't be redirected there. The subdomain seems to be only for internal use and contains some articles related to mobile security, ie. seems to be completely unrelated to the portal my.eset.com.
Hello.
I have a problem with the new upgrade of password manager. In particular, I can not figure out how to us this tool in my pc. Instructions provided in this link didn't help me. What is this "24-digit recovery key" being asked and where can I find it?
Same problem here. I cannot login into upgraded version of password manager using old credentials (which still work on the other device where I did not perform an upgrade). I tried to reset a password, but it asks a recovery key which i never received during initial registration.
Another issue arose from the importing database from the V2 to V3 (imported file is .xml). Upgraded version is not combining multiple logins, so if you have 2+ logins on website, you will have to input additional logins manually, then assign this website as unique. Which makes the whole process time consuming. This issue is not arising when you simply login into pass manager under your old credentials.
We have been using ESET Encryption for several years with no issues, I have recently taken on Watchguard Authpoint and installed it on machines, we are using this for logging into windows only, no other programs/utilitues require MFA
I have now had two machines have the following situation happen, a user has managed to disable their Encryption due to an incorrect password being entered 3 times, after this they have to use the reset password option, I give them a recovery password and then it boots into windows, the login screen appears (so windows background but its all fuzzy) but no logon box ever appears, no buttons on the screen for ease of access, shutdown, switch user anything... all you can do is hold in the power button on the PC to shut the device down.
I can get a logon box if I boot into safe mode so I can still access the machine that way but obviously I cant work on the machine in safe boot. Unfortunately no other Encryption users are set up on that machine so I cant try and access the machine via another account (however in safe boot I can still log on as any domain user)
I think the issue is being caused by Authpoint rather than Encryption but I am posting here in the hopes that someone else may have encountered this issue and knows how to prevent it happening? I have had this happen on 3 machines so far, and the only solution I have found is to do a full reinstall.
Hi @SaintKev2
-I'd suggest opening a support case if you haven't done so already so we can gather more details on what versions are running. There's not really enough information to provide a definitive direction to go at this moment.
May i know what of this error? Is it safe enough to proceed for second reset if this error appear? Based on my test environment, im just proceed it and dont see any issue. But unsure whether it safe or not for production. From the script i also found another info:
Is it mean we need to wait after 10 hour before proceed the second reset? I'm a bit confuse about this because most article mention, we just need to ensure replication completed to all DC (for first Reset) then proceed second reset.
2.For another method, can i do first reset example by today, and second reset on next day to ensure first reset successfully replicated to all DC? Any issue on that approach? I have plan to do manual reset (without using script) and make it on different day for first and second reset.
3.What actually will happen to end user if this process went wrong? Example if i reset second password without waiting first password being complete replicate to all DC. Is it user unable to authenticate to DC? Or it just impact for DC replication? How to fix this, those problematic DC require to demote and promote?
Before going further, i would like to explain why we need to reset the password 2 times :
The Kerberos TGT is encrypted and signed by the KRBTGT account. This means that anyone can create a valid Kerberos TGT if they have the KRBTGT password hash. Furthermore, despite the Active Directory domain policy for Kerberos ticket lifetime, the KDC trusts the TGT, so the custom ticket can include a custom ticket lifetime.
If the krbtgt account is compromised, attackers can create valid Kerberos Ticket Granting Tickets (TGT).It attempts to decrypt with the current password and if that fails, it attempts again with the previous one (assuming it has it).So the password must be changed twice to effectively remove the password history. Changing once, waiting for replication to complete and changing again reduces the risk of issues. Changing twice in rapid succession forces clients to re-authenticate (including application services) but is desired if a compromise is suspected.
If there are any chance that the KRBTGT account is compromised.
Breach Recovery: Changing the KRBTGT account password twice in rapid succession (before AD replication completes) will invalidate all existing TGTs forcing clients to re-authenticate since the KDC service will be unable to decrypt the existing TGTs. Choosing this path will likely require rebooting application servers (or at least re-starting application services to get them talking Kerberos correctly again).
Maintenance: Changing the KRBTGT account password once, waiting for replication to complete (and the forest converge), and then changing the password a second time, provides a solid process for ensuring the KRBTGT account is protected and reduces risk (Kerberos and application issues).
3, As mentioned above,changing the KRBTGT account password twice in rapid succession (before AD replication completes) will invalidate all existing TGTs forcing clients to re-authenticate since the KDC service will be unable to decrypt the existing TGTs.
Choosing this path will likely require rebooting application servers (or at least re-starting application services to get them talking Kerberos correctly again).
So before changing the password, i would recommend you to check the replication status before perform this task, to be sure that the new passwords will be replicated on all domain controllers.Following command :
Repadmin /showrepl >C:\repl.txt
Repadmin /showreps *
Repadmin /syncall /APeD
Sure, normally we have run AD Health Check script (provide by Microsoft) on daily basis. So we will know if got any issue on AD site. Anyway, for sure we will run those command provided by u before changing the krbtgt password.
Hi
I can feel that you want a safe answer from me.
I can just say that in theory, if the current DC is health,and replication is good,then resetting the password should be no problem.
Best Regards,
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This is a slightly old question, but in case anyone else comes across it, you should absolutely NOT leave the "change password at first login" box checked. You will break your domain.
It's highly recommended to use the scripted method to reset KRBTGT to be sure you don't make a mistake. An updated version is available with extra tests and full logging to help ensure it's done correctly: -KrbtgtKeys.ps1
Also, if anyone is wondering what Repadmin /showreps * actually is or is getting an error running it, this is an older form of Repadmin /showrepl *. On Server 2016 in my environment, I can run Repadmin /showreps, but if I try and run it with /showreps *, it gives an error. /showrepl * works properly to show all reps from all DCs.
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