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Irmgard Rossie

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Aug 2, 2024, 3:54:31 AM8/2/24

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I have X1 service and my own netflix account. I watch Netflix using my own account through the X1 Netflix Apps. Last week when I had a whole system refresh, when I go to Netflix Apps it automatically login with another user account (I don't know who she is but I can see her netflix registered email address and profiles). I acn watch netflix with her account but I want to use my own account. Comcast tried resetting the box, I reloaded the app and as soon as it comes up, it uses her account. I can force logout the account from the X1 DVR box (Arris AX103ANM) and login with my netflix account. But as soon as I logout, it switches to her account. Second problem is from the small companion tv boxes I use in other TVs, I cannot login to Netflix with my account. It piggybacks to the main DVR box and it thinks her account is the main account.

call during daytime east coast time 800-comcast and select billing. explain the problem to the agent and ask them to remove and reprovision your account then add the device back to your account. fixed?

I just got off with the customer service folks. They will try a full reset of my account at 2 am today. Will take approximately an hour and then I can check. They also scheduled a tech visit (although its restricted due to covid-19) between 1 to 3 pm later today. If the full reset works, then I can just cancel the appointment. I will post the results here.

For example, netflix, on the apple plus app under my profile, will my shows from Netflix show up and only mine. Then for my wifes profile only hers will show up? Or based on the account used to log in with on Netflix on the main apple TV box will that be the shows that are shown across multiple platforms?

However the individual apps, like Netflix, Hulu, Prime etc... do not in most cases support multiple accounts and will use whichever account is signed in to the App at the time its being used regardless of which Apple ID is active on the Apple TV.

Apps however do support multiple profiles, so if you and your wife have your own profile within each app, you will be able to change to your profile within the App independently of the Apple ID being signed in.

If you each have your own subscription and account with each app and not just a profile within the same account, then you would need to sign the other person out of the app and sign in with your account.

If you want to run an app on a different profile than what the Apple TV is currently logged into then simply change the profile and all billing and preferences for the different profile will be used. Very very simple to do. For example, my wife and I have different profiles and preferences and we are Netflix customers. We both use the same Apple ID for billing however we like to watch different types of content. When she is logged into her account, she sees her preferences and what she has watched in the past, what she would like to watch etc, when I log in to my account then I see what I want.

Thanks. We have separate profiles now, and I am thinking about getting an Apple TV box to consolidate all the services into you. So to be clear, I sign in on the main box to all the accounts with the billing sign in IE Netflix and Apple TV plus. But then the profile on the apple TV app will ask which profile to use for each service. IE Netflix for wife profile on wifes profile for Apple TV plus? 180 dollars is alot to spend if we cant separate the profiles.

Guess what I am trying to say , on the apple tv app, my profile will house all the profiles from streaming apps like Netflix and Disney plus, but then my wifes profiles will consolidated under her own apple tv app profile.

For the 3rd party apps like Netflix, they will need to be signed in with one account that is paying for them, and is not really tied to the Apple ID logins on the Apple TV box in Settings. Netflix may be using the Apple ID as its account, but it is not tied to the Apple ID that is actually active in Settings.

No, The TV App and other Apple apps will use whichever Apple ID is currently active at the time you open the App. It will not ask, you will need to manually change the active Apple ID in Settings if you want to change the user for the Apple apps.

This is, as mentioned, unrelated to the account used for other 3rd party apps like Netflix. For those, if each of you is paying for your own subscription to Netflix, you will need to sign each other out of the App and sign in with your own account.

If you are using the same billing account for Netflix, but have different profiles inside the app, then you can just select the profile within the App you wish to use. But again, this is unrelated to the active Apple ID from the Settings App.

Again, no. Do not confuse accounts with profiles. Accounts hold profiles. Apple IDs do not have profiles. They are just one account that holds information for one user. The active Apple ID will not define what account is logged in to 3rd party apps like Netflix or Disney+, but may define what subscriptions are active for the channels within the Apple TV App.

3rd party Apps like Netflix use accounts with the billing information, and then hold different profiles for different users within that account so they can separate viewed content and likes and dislikes. These are not tied to the active Apple ID at all.

If you have Husband Apple ID and Wife Apple ID, but then you have a subscription account to Netflix with 2 profiles under that account for viewing content, these are unrelated to the Apple IDs. Again it may use the Apple ID as its account, but it has no connection to the Apple ID that is active in Settings.

I'm asking is because I recently acquired a slightly used Roku TV that had 1 previous owner. This owner neglected to sign out reset his TV to factory settings before giving it to me, so the TV is still tied to his Roku account. It would be nice to have the option to use this Roku Account that I created today to have the option to rent some non-free movies on the Roku Channel using my payment details. Any help more experienced Roku users could provide would be much appreciated!

In retrospect I probably should have asked my brother to help me do a factory reset while he was hooking it up and before I downloaded and signed in to my various streaming channels, but I was so excited to try it being a first time Smart TV User that it slipped my mind. Sometimes I can be such an Airhead! LOL! Any help that more experienced Roku Smart TV Users could Provide would be much Appreciated!

You can change the email address on your Roku account at That updates the account itself. The email address shown on your Roku device should update the next time it communicates with the Roku servers.

If you want to change the user account on a Roku device, you have to do a factory reset and configure it with the new account. All your existing installed channels will be removed and whatever channels attached to the new account will be installed. You will have to add any personal login credentials again for channels that require a login, such as Netflix.

do you offer access to Netflix in your listing? If so do you use your own account? Pay for another account? Make them sign in with THEIR account? I have a Netflix account myself and a ROKU I can hook up -- I just today got my first inquiry about Netflix in the unit. I'm wondering how others do it.

I have an additional device account, one for guests. If a guest doesn't have their own account, they can request me to set up access to ours as a guest viewer. Although after 2 years and many bookings, I have had only 2 requests for me to set them up. Most have their own account these days.

We have a guest account for Netflix and Hulu and an old iPhone with nothing else on it signed in for guests to cast to the tv, via google chrome-cast. Old fashioned but does the job at low cost. (We have no tv service.)

Hi Emilia, I'll just be starting to offer Netflix for my guest this coming month and thinking of the same set-up as yours (guest will have access to my account, but with a different user profile). I'd like to ask if you had any instances where your guests have messed with the other profiles on your Netflix account. If yes, what did you do? Or if not, what have you done to prevent this.

@Jose-Feliciano0, just this week I noticed the Grinch was watched on my specific Netflix profile and there were two young children staying in one of my Airbnbs at that time. It doesn't bother me and doesn't happen often. No one has ever messed with my settings or anything like that. I would say it is more frustrating when they log out of my account and into their own. I have to check every time I am turning over the space for a new guest that Netflix is correctly logged into the right account. I would never give my password to a guest so if they get logged out it would require me going over to the apartment to log them back in (luckily, no one has asked me to do that.)