Device Activated

[Kristin Dampeer]

Iam newly installin Malwarebytes for 5 devices and have successfully installed 3 and run scans. But there are only 2 showing up in the list, both are windows laptops. The first of two android phones doesn't show up. Is there a time delay? There wasn't for the added windows laptop.

I found that there is at least partial recognition of the fact that I've activated 3 devices. This screenshot is from having clickled on the icom representing me as in my account and then selecting "subscriptions". Perhaps I don't understand the intent of the window I see that isn't showing all devices?

Sorry for the delay earlier. I didn't know about the 65 second rule.

Thanks for replying! The link you dropped in sends me to this community forum so I figured out how to get signed in to Malwarebytes online. There I found even more interesting stuff. I subscribed today for 5 devices, downloaded the app on 3 and ran the scans of all of them. But the Android device is listed to renew 1/20/25, whereas the others (windows laptops) renew on 3/20/25. That makes no sense. But despite that issue, at least there are 3 listed!

I see what you're saying. There are the two laptops under one number and my phone (Android) below under another key. I allowed the account to lapse a couple months ago but that is the same device and so for some reason MWB is tagging it and reducing my subscription period for it back to the date of expiration.

There are only 2 laptops and yes I restarted each, hoping that might fix things. The laptops (both Plus) aren't the problem; seems like MWB is treating the Android phone as a renewal and not picking it up under the same account. It is listed separately as Standard.

HI @Chuck_Barnett, I'm happy to assist with your concern. We will be able to better assist you if you can help clarify the problem you're experiencing. From your posts, it seems you might be experiencing 2 specific issues:

Thanks, Aaron. With the help Porthos gave me yesterday I learned that I had two separate accounts, although I'm still not sure I understand why the Standard account was updated to expire in 2025. Somehow I got both laptops and both cellphones onto the Plus (Premium?) account.

I have been having this problem for a very long time, and so far have not found an answer - even going through Chat in Adobe Support. (They didn't seem to know the answer, and when they couldn't provide one, they actually hung up on me.) I hope someone out there has an answer.

So, according to my profile, per Adobe, I should be able to use my Adobe license on two devices at the same time. However, my one computer is acting as though I have signed in twice and therefore using both license simultaneously. If I deactivate one of these, both get deactivated, and if I run Creative Cloud and re-log-in, both devices again show as Activated. If I uninstall and reinstall Creative Cloud and all Adobe apps, the same problem comes up. I even had a computer crash a while back and had to install everything from scratch, and even with that, the same problem came up. No matter what I do, I cannot make my profile see only one computer as Activated - and that is in fact the truth, I am only using Adobe on one computer, not two - and so I have no way to use Adobe on a second computer without Deactiving the only computer I am currently using - which means the idea of running Adobe on two computers is misleading because it simply doesn't work.

How do I get Adobe licensing to see that I actually am running Adobe on only one computer, not two, so that I can, if I desire, install and use my subscription on a second computer without having to deactivate my one computer first? Especially since I should be able to use it on two computers, according to the wording my license page gives me?

I encountered this very same issue. Have you actually tried to activate on a second computer? If not, give it a try and see if you get an error or not. When I was looking into this, I actually had FOUR entries on my list of activated devices - two for each of two computers, one with _64 and one without. I deactivated both entries for one computer, so then I only had two entries, both for the one (new) computer. Then, by chance, I was logged out of CC while looking at these entries online. The list of activated devices refreshed and only showed one entry, the with _64 at the end. When I logged back into CC, the second entry reappeared, the one without _64. Given that I was able to use the apps on both machines when there were 4 entries, and the fact that one of the two seems linked to the machine and one to CC app, I think Adobe does see the two on one system as a single activation. Give it a try!

I have this exact same problem. It's very frustrating. It happens after about a day of the computer being idle. It happens when I open an Acrobat document (or other CC application), and then I receive the message about Adobe DC is having trouble signing you in... so I have to log out of my PC, then log in again and open Acrobat DC again. When I do this, I see the message showing 3 activations: 2 of them correspond to my work PC and home PC, which are valid, but I see my home PC (exact same name) showing as logged in twice (for example, 19 hours ago). After I log out the older home PC login, I can get back into the Acrobat DC (or other) app.

I've connect to the Adobe license portal and ended all of the active sessions, but that doesn't help. I've opened task nanager and killed ALL of the Adobe CC tasks running, then opened CC and attempted to log in again, but then I receive the error that Adobe CC is having trouble logging me in... so I have to go through the logout/login process to get it to work.

This is one reason exactly why Cloud Apps are stupid. I never had issues registering an Adobe premise-based serial number and using it without error until the next major/mintor upgrade. Don't believe ANY software publisher when they say that Cloud apps are for the benefit of pushing updates and providing support to the end user more effectively. Cloud apps are simply the best way that software publishers can guarantee to receive monthly recurring revenue/profit. Cloud apps ensure software publishers never again have to try to convince anyone to purchase upgrades of the software. Either pay, or lose it. Fine, but at least make the product work without forcing the user to close & save every damn thing they're working on to log out/in for it to authenticate properly.

I have the same problem as mentioned above. I only use one computer. But after occasionally restarting the computer, Adobe doesn't recognize the 'new computer' and asks that I sign out of the old computer. I'm having the same problem with another software company (Autodesk). They say I have too many devices logged in, which is incorrect.

Did anyone find a solution for this issue? Every day Abobe thinks my computer is a different machine and makes me login to "sign out" of the very same computer that I'm using. Whatever they are doing to "fingerprint" my Windows machine isn't working, as they must be getting a different fingerprint every day from the exact same machine. I only ever seem to have these kind of stupid licensing issues with Adobe.

I am expecting the Round Settings Manager to not be enabled until the timer enables it. Giving enough times for the players to select a team. And thus not meeting the requirements of only one team alive that ends the game until only one team is actually alive.

If you use a player counter for team 1 and another player counter for team 2

Set thier teams to count to suit

Have them both target count 0 and point both thier on success events to the end game device.

There was a post not too long ago where someone said he set up 3 devices and it took them 10, 15, and 30 minutes to get past that screen after clicking on the link. Maybe just try waiting it out for a while.

If you are prompted to input your Roku account email address to receive the activation link in your email, please make sure to check your Spam folder as some users have reported that the activation email is sometimes directed to that folder.

I did a reset using the button on the back and did at least 2 each of restart and resets inputting all info fresh and also have a Roku Ultra in the other room working nicely so I know I have good internet connection.

But sadly I never got an activation code to my email. Although I did get forum notification and an email from Roku detailing sale prices for new purchases, so my email is working and nothing in spam. (thx for the reminder TIP)

Basically I had bought a chromecast with old firmware that needed to be updated. The device needed to be activated by the device utility tool. I have a pixel 5 and whilst google states that the device utility should be able to operate successfully, it will not function with a pixel 5 (or other possible google pixel phones),

Turned out that I had an old android phone lying around. Installed the google home app and was able to add the chromecast device, update the firmware and it's now available and working fine from the pixel 5 and the old android device.

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