NEW POST When an airline learns to say "I'm sorry"
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Christine Negroni
Mar 11, 2016, 11:06:52 AM3/11/16
to flying-less...@googlegroups.com
"Unintentional acts provide clues to underlying problems that go farther than a simple mistake. The wise airline executive recognizes there are lessons to be learned from mistakes that serve to improve aviation safety."
Christine Negroni
author of The Crash Detectives Investigating the World’s Most Mysterious Air Disasters coming in 2016 from Penguin Books
christine.negroni - skype
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