Renewal process caused several issues

[Eddie Santana]

Just renewed our Service and there is a few things wrong

1) 

- As admin I get "Trial Version" when I go here https://###floreycontacts.appspot.com/ (Contains all the correct groups / Shared list)

- As admin when I go to http://www.sharedgroups.com/ and log in  I get "Domain License" but ALL the groups and users are gone!

- As user I go to https://market.floreysoft.net/ I have no "Shared Groups" apps. In fact I am not licensed.

- As user I get Trial version https://###floreycontacts.appspot.com/

2) Previous bug I want to resolve is when I send an invite it take them to an invalid site. Incorrect>https://###ccontacts.appspot.com/     ... Correct> http://###floreycontacts.appspot.com/

3) I was able to join the group from a non corporate address. How can this be restricted?

Please help at your earliest convenience to help us resolve this issue.  

Note: @Daniel F- I sent email to your email I had on file from a previous communication we had. 

[Daniel Florey]

Hi Eddie,

I guess you now have both Enterprise and Domain license running.

I'd recommend to get rid of the enterprise version at https://###floreycontacts.appspot.com if the hourly sync is enough for you.

If you need 5 minute sync we should revert the domain license and get the enteprise edition (99€ / month) up and running again.

What do you think?

Please let me know so that we can resolve the issue.

Best,

Daniel

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[Eddie Santana]

The https://###floreycontacts.appspot.com contains all the contacts. 

The Domain License Contains nothing. Possible to flip the prod ( https://###floreycontacts.appspot.com ) to a Domain license and be done? 

On Wed, Oct 11, 2017 at 4:32 AM Daniel Florey <daniel...@gmail.com> wrote:

Hi Eddie,

I guess you now have both Enterprise and Domain license running.

I'd recommend to get rid of the enterprise version at https://###floreycontacts.appspot.com if the hourly sync is enough for you.

If you need 5 minute sync we should revert the domain license and get the enteprise edition (99€ / month) up and running again.

What do you think?

Please let me know so that we can resolve the issue.

Best,

Daniel

On Wed, Oct 11, 2017 at 10:14 AM, Eddie Santana <ed...@gghc.com> wrote:

Just renewed our Service and there is a few things wrong

1) 

- As admin I get "Trial Version" when I go here https://###floreycontacts.appspot.com/ (Contains all the correct groups / Shared list)

- As admin when I go to http://www.sharedgroups.com/ and log in  I get "Domain License" but ALL the groups and users are gone!

- As user I go to https://market.floreysoft.net/ I have no "Shared Groups" apps. In fact I am not licensed.

- As user I get Trial version https://###floreycontacts.appspot.com/

2) Previous bug I want to resolve is when I send an invite it take them to an invalid site. Incorrect>https://###ccontacts.appspot.com/     ... Correct> http://###floreycontacts.appspot.com/

3) I was able to join the group from a non corporate address. How can this be restricted?

Please help at your earliest convenience to help us resolve this issue.  

Note: @Daniel F- I sent email to your email I had on file from a previous communication we had. 

Disclaimer: This electronic transmission is confidential and subject to important disclaimers and conditions available at http://www.gghc.com/AboutUs/​​​​​​​disclaimers.html.

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Eddie Santana
Gilder Gagnon Howe & Co. LLC
475 Tenth Avenue
New York, NY  10018
Phone:  212-424-0316
Email:   ed...@gghc.com

[Eddie Santana]

Daniel,

Any thought on just getting our Prod environment licensed with the Domain License we purchased. What are the steps required on my side to get this done or is it something you do on your side?

[Eddie Santana]

Please cancel recent payment we made and end that faulty subscription at your earliest convenience. 

Then provide steps to properly license our Production environment. 

[Daniel Florey]

Are you available for a remote session today so that we can resolve the license issue?

We can then deploy the latest enterprise release to your domain as well.

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[Eddie Santana]

Great! 

I am available either at 4am EST (in 30min from now) for about 1 Hr. 

Or when I get to work @7am EST (in about 3.5hrs from now)

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Eddie Santana
Gilder Gagnon Howe & Co. LLC
475 Tenth Avenue
New York, NY  10018
Phone:  212-424-0316
Email:   ed...@gghc.com

[Daniel Florey]

Hi,

can you please download and start the remote support tool and send me the session code when you are online?

http://get.teamviewer.com/floreysoft

I'll then have a look and will try to help you.

Thanks,

Daniel

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Eddie Santana
Gilder Gagnon Howe & Co. LLC
475 Tenth Avenue
New York, NY  10018
Phone:  212-424-0316
Email:   ed...@gghc.com

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[Eddie Santana]

Will do in 10 minutes

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Eddie Santana
Gilder Gagnon Howe & Co. LLC
475 Tenth Avenue
New York, NY  10018
Phone:  212-424-0316
Email:   ed...@gghc.com

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[Eddie Santana]

s79-539-985

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Eddie Santana
Gilder Gagnon Howe & Co. LLC
475 Tenth Avenue
New York, NY  10018
Phone:  212-424-0316
Email:   ed...@gghc.com

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Eddie Santana
Gilder Gagnon Howe & Co. LLC
475 Tenth Avenue
New York, NY  10018
Phone:  212-424-0316
Email:   ed...@gghc.com

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Eddie Santana
Gilder Gagnon Howe & Co. LLC
475 Tenth Avenue
New York, NY  10018
Phone:  212-424-0316
Email:   ed...@gghc.com

[Eddie Santana]

Daniel, 

Recieved email about Google Channel API shutdown which holds our contacts. 

Please advise of good time so who can move us off of this platform. 

“Channel API has been deprecated and will be permanently turned down on October 31st, 2017. After October 31st, 2017, you will no longer be able to use the Channel API, and calls made to it in your code will fail with an error. Please migrate your projects off Channel API as soon as possible. For more information, see the Channel API Service Turndown page.  

You are listed as an owner of the following project(s) using the Channel API:  BLAfloreycontacts (BLAfloreycontacts) “

Please advise

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Eddie Santana
Gilder Gagnon Howe & Co. LLC
475 Tenth Avenue
New York, NY  10018
Phone:  212-424-0316
Email:   ed...@gghc.com

[Daniel Florey]

Please see:

http://help.sharedgroups.com/en/support/faq.html#enterpriseEdition

http://help.sharedgroups.com/en/support/releasenotes/2017.html

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[Eddie Santana]

Daniel,

Looks like we are running the latest. So to confirm, the depreciation will not effect us, correct?

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Eddie Santana
Gilder Gagnon Howe & Co. LLC
475 Tenth Avenue
New York, NY  10018
Phone:  212-424-0316
Email:   ed...@gghc.com

[Daniel Florey]

Yep, all good then.

[Eddie Santana]

Thank you