Subscription renewal paid but still not activated.

[Kyle Handley]

Hello,

I am a re-seller (on this account). We have paid the renewal for edelineent.com, the funds were withdrawn from our company debit account for one year(paymill). 

Market panel still says

 Activation failed

The activation of your subscription failed. Please try again - you may try a different credit card

I have emailed support, daniel, and bugs more than once. Please advise resolution.

[Kyle Handley]

It has been 3 days since I requested support. To anyone reading this, is there a better avenue for support? I have tried e-mail as well.

[Daniel Florey]

Did you use Paymill?

Can you please try again and let me know if it succeeded? I'll refund the double payment (if any).

Thanks,

Daniel

2014/1/23 Kyle Handley <ky...@performance-computers.com>

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[Kyle Handley]

Activation still failed. We have on our statement charge for the original transaction, but also a charge for international (We are US based) transaction. 

[Daniel Florey]

Hello,

can you please install and start Chrome Remote Desktop as described here and send me the PIN:

http://help.sharedgroups.com/en/support.html#remote

I will have a look at the issue.

Thanks,

Daniel

[Kyle Handley]

228626679299

[Kyle Handley]

said session ended, new pin 270259394406

[Kyle Handley]

We paid for 1 year small enterprise in Jan. Processed an upgrade to medium enterprise today. The system seems to only be able to process payments of the full amount. Who should we contact to fix the balance? Thank you.

[Daniel Florey]

Hi,

can you please download and start the remote support tool and send me ID+PWD?

http://get.teamviewer.com/floreysoft

I'll then have a look and will try to help you.

Thanks,

Daniel

For more options, visit https://groups.google.com/d/optout.

[Kyle Handley]

The account is fully active. This is a billing question. Do you still need me to setup remote support?

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