Groups get created but no sync

[i...@dts-engineering.com]

Hello,

I have recently created three groups. I have added one user to share the groups. The thing is, I see the groups got created under the account, however contacts are not being synced at all. Logs seem all fine. I have followed the installation video on the support page for shared groups.

Here is the logs.

	Timestamp	Message
	8:46:16 AM	Synchronization completed
	8:45:35 AM	All contact changes distributed, calculating shared groups members
	8:41:19 AM	All changes analyzed. Merging changes and optimizing distribution matrix
	8:37:41 AM	Synchronization started, fetching changes

Also, the user I have added shows green on the control panel. He has accepted the share request so I do not understand why it is not syncing. Can you help me with this please?

[i...@dts-engineering.com]

Here is more details

[Daniel Florey]

Hi,

to migrate from the public edition to enterprise edition.

A) First get rid of your old shared groups in the public edition:

- login to the public edition at http://www.sharedgroups.com

- MAKE SURE THAT YOU ARE NOT GETTING REDIRECTED TO YOUR ENTERPRISE EDITION!

- remove all your shared groups and click on "Keep groups" when prompted. This will just unshare the groups but will not touch any groups/contacts in GMail.

B) Now you can recreate the groups in your enterprise edition:

-  Login to your enterprise edition at http://<yourappid>.appspot.com

- Select the shared groups with the same name

- Add the subscribers to the newly shared groups

Hope this helps,

Daniel

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[i...@dts-engineering.com]

What is my <yourappid>. I think I need to deploy an app to google app engine? Do you have any guidelines in regards to how to do that?

Thanks,

[Daniel Florey]

Hi,

can you please download and start the remote support tool and send me ID+PWD?

http://get.teamviewer.com/floreysoft

I'll then have a look and will try to help you.

Thanks,

Daniel

[Daniel Florey]

Yes, I'm available now.

On 14 May 2014 16:10, <i...@dts-engineering.com> wrote:

Hey Daniel,

I am ready right now. Please let me know when you can connect and I will share the ID and PW with you.

Thanks,

[i...@dts-engineering.com]

Hey Daniel,

Could you please let me know your availability for today? Also, if there is a guide that shows how to deploy the app engine, I can do that prior to you connecting. I think the issue is that we do not have a google app engine deployed yet and we do not know how to do that.

[Daniel Florey]

I'm online now. Can you please accept the teamviewer connection?

[Daniel Florey]

I tried several times to connect, but you did not accept the connection.