[aka.alias] 9/17/2011 10:17:00 AM
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aka.alias
Sep 17, 2011, 10:54:28 AM9/17/11
to andy.blo...@gmail.com
Talk about an exercise in frustration.
I went to my local Shoppers Drug Mart this morning looking for a particular brand-name ophthalmic gel, which I have purchased before at a Shoppers', although not at this specific location. I found the eye drops made by that company, but the gel was not there on the shelf beside them. I went, therefore, to the prescription counter to enquire if they might have any in stock.
The woman who came to help immediately began turning my quest into the aforementioned exercise in frustration. First, she told me the store did not carry that brand-name. I told her there was some of it on the shelves just behind me. Then she told me she would have to look it up on the computer to see if they carried that brand. I said again that they quite obviously did and that all I wanted to know was whether or not they had any of the gel, perhaps behind the counter. By then, she had completed her search and she told me that they did not carry Lipitor. The name I had said was Liposic. Obviously, from her appearance and her accented English, she is from somewhere in Asia, and I was beginning to suspect that the English of our conversation was posing difficulties for her. I tried once more to explain to her what I was hoping to find.
At that point, she said to me that she could ask someone else. The person in question turned out now to be just behind me dong something at the shelf VERY CLOSE TO THE BRAND-NAME PRODUCT. The woman from behind the prescription counter came out and asked the second woman if the store carried the particular brand name that I had finally gotten across to her. From the second one came a firm "No." Starting to sound like a scene from a sitcom, isn't it?
I smiled at the second woman as I lifted one of the brand-name bottles of eye drops off the shelf to show her while I told that yes, they actually did carry that brand. I explained then that I was looking for the gel, not the drops. She said they could look in the computer for me to see if that brand made a gel. I told her I knew they did because I had previously purchased some. She said again they could look in the computer to see if that brand made a gel, and if Shoppers' carried it. Rather than turn and run screaming, which was what I really felt like doing by then, I thanked them both for their time and quietly walked away.
I have no interest in playing a role in any one's poorly written sitcom, and this was, indeed, a very poorly written one. It was, in fact, a veritable comedy of errors. I think it's one that needs a new script written, ASAP. The new script should include employees with a better aural grasp of English, and a better knowledge of the stock carried by their employer. Given the fact they were so inefficient at offering any help with medications, their shoddy performance would give reason to doubt any guidance they might offer on products that could impact the health and safety of Shoppers' customers.
Those two give Shoppers' a bad name, a name that means frustration, much more than it means satisfaction. Something should be done about it.
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Posted By aka.alias to aka.alias at 9/17/2011 10:17:00 AM
I went to my local Shoppers Drug Mart this morning looking for a particular brand-name ophthalmic gel, which I have purchased before at a Shoppers', although not at this specific location. I found the eye drops made by that company, but the gel was not there on the shelf beside them. I went, therefore, to the prescription counter to enquire if they might have any in stock.
The woman who came to help immediately began turning my quest into the aforementioned exercise in frustration. First, she told me the store did not carry that brand-name. I told her there was some of it on the shelves just behind me. Then she told me she would have to look it up on the computer to see if they carried that brand. I said again that they quite obviously did and that all I wanted to know was whether or not they had any of the gel, perhaps behind the counter. By then, she had completed her search and she told me that they did not carry Lipitor. The name I had said was Liposic. Obviously, from her appearance and her accented English, she is from somewhere in Asia, and I was beginning to suspect that the English of our conversation was posing difficulties for her. I tried once more to explain to her what I was hoping to find.
At that point, she said to me that she could ask someone else. The person in question turned out now to be just behind me dong something at the shelf VERY CLOSE TO THE BRAND-NAME PRODUCT. The woman from behind the prescription counter came out and asked the second woman if the store carried the particular brand name that I had finally gotten across to her. From the second one came a firm "No." Starting to sound like a scene from a sitcom, isn't it?
I smiled at the second woman as I lifted one of the brand-name bottles of eye drops off the shelf to show her while I told that yes, they actually did carry that brand. I explained then that I was looking for the gel, not the drops. She said they could look in the computer for me to see if that brand made a gel. I told her I knew they did because I had previously purchased some. She said again they could look in the computer to see if that brand made a gel, and if Shoppers' carried it. Rather than turn and run screaming, which was what I really felt like doing by then, I thanked them both for their time and quietly walked away.
I have no interest in playing a role in any one's poorly written sitcom, and this was, indeed, a very poorly written one. It was, in fact, a veritable comedy of errors. I think it's one that needs a new script written, ASAP. The new script should include employees with a better aural grasp of English, and a better knowledge of the stock carried by their employer. Given the fact they were so inefficient at offering any help with medications, their shoddy performance would give reason to doubt any guidance they might offer on products that could impact the health and safety of Shoppers' customers.
Those two give Shoppers' a bad name, a name that means frustration, much more than it means satisfaction. Something should be done about it.
--
Posted By aka.alias to aka.alias at 9/17/2011 10:17:00 AM
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