Logitech Camera Software Download Windows 10

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Giovanni Sealy

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Aug 4, 2024, 5:02:27 PM8/4/24
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Since3 or 4 days my WEBEX App has the problem, that it crashes in the moment when video is activated. Audio is working but when i confirm the message "The app has encountered a problem and needs to be closed" the Webex meeting is stopped.

I deinstalled the Webex app and tried to join ameeting with only the browser -> no problem, audio and video works. I reinstalled the Webex app and tried again, but same problem, it crashes with video, it works audio only.


Well.. I'm still looking for an answer about this issue. More than just trying to use Virtual Background but, when ever my team clicks on it or to either stop or share their camera the desktop app crashes. Now.. what they see before joining a meeting.. the camera / video works with the desktop app. once they join.. they aren't able to send video. Using the browser they are but, sometimes the browser will drop using the computer for audio.


I am having this exact same issue, except Webex isn't throwing any errors. Browser app works fine. I have uninstalled (using the dedicated Webex removal tool) and reinstalled the desktop client countless times. I've also tried updating my display and webcam drivers. I even rolled back the display driver thinking a recent update might have been the issue. Still no luck. I can join a meeting with the camera off, but as soon as I turn it on, Webex crashes.


Edit: Issue appears to be resolved. I just finished installing the latest windows feature update (20H2). Not wanting to go to bed defeated, I uninstalled the desktop client using windows' add/remove programs function. I then ran the Webex uninstall tool ( ) and restarted my machine. I then reinstalled the client. I also ticked the 'Always show ... desktop app panel on top of desktop' option in the preferences screen. Everything seems to be working now. I hope this helps someone else.


When you uninstall are you running the Webex Removal Tool? After reinstall.. are you clicking on virtual background? If so.. uninstall from the control panel. Then run the Webex Removal Tool. Reboot your computer. Then reinstall WebEx... only this time don't select virtual background or blur. Hoping that at least helps till they fix this bug.


I do not have the advanced options, I can only chhose my camera "Logitech BRIO". I also tried to uninstall Webex and deleted all registry leftovers and the folder in my Program directory. Then reinstalled Webex but still the same problem.


I tried this but didn't work. From Auto, I changed it to "Microsoft Media Foundation" and then to "Microsoft DirectShow", neither of those options work. When I try to start my video the app just closes. Any other suggestions??

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