Hcl Me Driver Wifi

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Berk Boyraz

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Aug 5, 2024, 12:16:45 PM8/5/24
to flipcontingwi
Mywifi driver (Intel(R) Wi-Fi 6 AX201 160 MHz) has completely ceased to function. I've tried running the Driver Assistant tool multiple times, and installing the newest version of the driver has not helped at all.

I'm not very technologically inclined and I'm having a really hard time understanding what to fix here.


What mean for you "manully shutdown", "manually restart" - I usually go at Windows icon then Power -> Restart/Shutdown.



Maybe you can check my components at my profile, I install "Intel Driver & Support Assistant". I am Computer engineer and work like Web developer, so I know some stuff. I also bring PC to local PC experts but did not helped me. Motherboard seller said that he did not have fault Motherboard like this, usually is something bigger. He also think this is driver issue/conflict and he can send me new motherboard.


I have a similar problem with the Intel Wifi 6 AX201 160Mhz, it still doesn't work despite following the same instructions, I recently did a fresh install of Windows 11 and to date it's the only device that doesn't work. The strangest thing about the issue is that Bluetooth doesn't work either and it doesn't appear in the list of devices, can you help me?


For the people with issues make sure you really follow each step as Scott mentioned and, for me, after the new drivers are installed I had to shut down the pc on the power button otherwise would still fail for some reason.


I have a Dell Optiplex 7090 with AX201 network adapter, been having problems lately, at least 3 months of this. I have a huawei AX3 Wifi 6 router, before it was working fine, usually got 2.1gbps speed, suddenly AX201 dropped. I have a notebook with AX201 showing similar symptoms.



The symptoms that I found were that I couldn't access Wifi 6 5GHz, only 2.4GHz.



Apart from wifi 6, I also have a wifi 5 router TPlink C8 which also worked fine before, on average it can get speeds of up to 1.3gbps.



After the issue of not being able to connect to 5GHz wifi 6, I tried connecting to Wifi 5, it turns out that the highest speed is only 190mbps.



I have tried the steps given here, I applied on a notebook and Dell Optiplex 7090, but it didn't work, the symptoms remain the same.



I have another older notebook but the wifi card has been replaced using the AX210, it doesn't show the same symptoms as the AX201.



Finally I tried changing the wifi card on my Dell Optiplex 7090 using AX210, the above symptoms disappeared, AX210 worked perfectly, connecting to Wifi 6 got 2.1gbps, and to wifi 5 got 1.3gbps on the same wifi network as AX201 used.


It can be concluded that the issue is indeed the problematic AX201, if you search the internet, many complain about the AX201, and not a few who provide various kinds of troubleshooting but nothing works.


Hi, even though this fix works for a while, it isn't a final complete fix, the problem is related with some keyboards or mouses wireless, Logitech in my case as soon as I disconnect the wireless keyboard and mouse restart the machine and reinstall the driver the problem is gone. Something in this chip doesn't like my wireless mouse or keyboard.


Buonasera, ho un LENOVO YOGA C640-13IML, dove da un p di mesi ha installato windows 11. Da un giorno all'altro l'icona WIFI e BLUETOOTH sono scomparse, ho provato ad eseguire i passaggi elencati sopra ma il problema persiste, ho fatto anche un reset del pc ma non cambiato nulla. Volevo provare a tornare a windows 10 ma non posso perch passato troppo tempo.


Al momento per la connessione wifi e bluetooth sto usando un adattatoe della tp link realtek 8821cu ma senza questo non saprei cosa fare. Ho consultato altri rimedi tramite la community ma nessun risultato. Ho anche scaricato e installato manualmente i singoli driver scaricati dal sito Intel ma nessun rimedio. Allego foto INTEL WIFI 6 AX201 160MHZ NOT WORKING


Hi I created an account for this. It works in 2024. This bug happened when I was about to submit my report under tight deadline, I almost cried. This post is that useful for me, thanks n_scott_pearson. Here, that's what I did.



1. My wifi widget was not available. I am not using any other bluetooth gadgets, only mouse and audio.

2. I went to device manager, found out that Intel Wifi 6 module is disconnected. I uninstalled the drivers, that's all.

3. I unplugged my laptop (not sure necessary)

4. I manually shutdown via the windows tab. I let capacitors discharge for 2 minutes.

5. I turned on the laptop and the wifi widget is back (I further went to device manager, and the module is automatically connected).

6. I connect back my power cable.


Some of these actions are built upon my experience with Dell laptops. Weird charging management system will affect audio, wifi and other devices. Not too sure why, but my rule is not to turn on/off Dell laptops with plugged-in power. Hope this might help any poor Dell users.


First of all, before installing ANY device drivers, you installed the Intel Chipset Device Software package provided by MSI, right? If not, install it and then repeat my instructions above. Secondly, it is important to install the Intel Chipset Device Software package BEFORE installing the Intel Driver and Support Assistant. But, hold on, there are other driver packages that you need to install manually beforehand; read this page for more details: Intel Driver & Support Assistant Exclusions


It is very important to install the Intel Bluetooth driver package. The Microsoft generic Bluetooth driver is only going to cause you problems. The Intel Bluetooth driver package will install over the Microsoft driver, so you don't need to do anything special there.


Regarding my instructions, it is *very* important that you following these instructions exactly - especially disabling Internet access and keeping it disabled - including across reboots - until told to restore it at the end. By 'manually shutdown and restart', I mean that, if a reboot is not automatically initiated by the installer/uninstaller, you need to do so manually - and yes, via the Shutdown-Restart sequence.


Finally, a statement: 99% of Error 10 and error 43 is caused by folks not installing the drivers in the correct order or at all -- especially those expecting it to happen automatically (it does not and you should never expect this except for older machines that predated the release of Windows 10).


That was my first clean installation on this PC. In second I again install Windows, then install drivers from MSI site -B660M-A-WIFI-DDR4/support#driver in order from left to right, so first is Chipset. Again the same issue. I install DSA last, just to check if that will help.


Right, but when you followed the process I detailed above, did you use the latest drivers available on the Intel site? If you used the driver from the MSI site, then you need to repeat the process with the latest versions from the Intel site.


Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.


Recently Intel released new version of wireless product drivers for WiFi and Bluetooth. I try to be always up to date and therefore I updated to the latest version. Unfortunately the update (in the opposite to the release notes ) started causing BSODs on my PC. Previously there were no issues but after the update at least once per day it has to happen. I noticed that it happens usually when I watch video online like Netflix or YouTube.


So far I tried doing clean driver installation using Intel instructions. I uninstalled legacy Intel PROset software that apparently is not used anymore and wasn't uninstalled automatically during update. I tried installing it using IT Pro package (inf files) and exe setup. Nothing helped.


Please do you have any ideas what can I do in order to fix the issue? Maybe there was just a bug introduced in this version of driver and I should wait for an update or downgrade to previous version (unfortunately I can't find it on intel website).


1- Reviewing the Intel SSU report, it seems the laptop model is "NH5x_7xRCx,RDx", and searching on the web is takes to "Clevo Computer*" website. Is this the brand of your system and the correct model? Could you please provide more details and/or a link as a reference?


*Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied.


In order to test if this behavior is related to a specific driver version/issue and since you mentioned that the issues happen with the latest Intel generic driver 22.20.0.6, could you please try the Clean Installation of Wireless Drivers using the latest customized drivers provided by your OEM to see if the Blue Screen of Death (BSOD) are gone?


@AndrewG_Intel Thank you for the reply. Apparently after few days of quite frequent BSODs they stopped occuring. I am totally not aware of any possibility what could cause the fix. No windows update and I also ceased any attempts to fix the driver. I had one VOD marathon and nothing happened. Maybe some firmware happened under the hood.


Thank you very much for your response and for the feedback. We are glad to know that the BSOD issues have stopped occurring. Having said that, we will proceed to close this inquiry now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

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