haralas birdinah otyliah
Berk Boyraz
I have this same exact problem with Netflix on my Applet TV 2. Some movies play with sound and others have no sound at all (video plays as if on mute). There's no rhyme or reason to which movies have sound and which ones don't. This just started happening recently, too, so maybe it's the most recent 4.3 software update? I tried restarting the device and nothing changed. If you figure out a solution please post!
I just did a full restore of the Apple TV 2 and it looks like the no sound issues have been fixed! All movies that were giving me issues are now working. @cyberpillz try going to Settings->General->Reset->Restore and see if your sound problems are fixed. Let us know!
I tried turning off the Dolby but it did not work. As I was about to reset I notice the "restart" option (Settings>General). It took about 5 minutes for the restart process to complete. Both netflixs and hbogo are now working. Hope this helps out.
Even better answer at least in iOS 7 on the Apple TV or the latest update is to change Dolby from ON to AUTO. I discovered this last night while testing the on off option discovered auto also exists and it worked fine on my little pony under Netflix which was giving no sound with the video for the blind user.
Everything worked well for months. Suddenly, when we put Netflix on, no sound. There IS sound for a Netflix trailer, but not for an actual show. All other apps (Disney +, CW, Amazon Prime) are working fine. In another room, with another Roku, Netflix is working fine. What happened, and what needs to be done?
My son was able to fix it. I believe he went into Roku settings and then audio. And change the setting to stereo. Rather than the other one that was selected. And the hdmi setting was at auto. Restarted netflix and it was back to normal. Not sure why it started (never changed the setting to begin with) but it's worked fine since. Hope this helps!
Can you please provide more information about the issue you are experiencing? Is the issue you are experiencing only happen on the Netflix channel or does the loss of audio happen on all channels? What troubleshooting steps have you taken so far to try to resolve the issue? How long has the issue been occurring?
As a first step, could you try to remove any channel you observe this issue on from the Roku home screen? Then, restart your device. Once it loads up again, add the channel back once more and try playing content again.
My TV (KDL-50W829B) is set up to play through an external audio system, connected to the TV's optical output. Digital TV plays in stereo, PS3 plays in 5.1 surround (Dolby Digital) or stereo, Youtube plays in stereo (edit: no it doesn't, my mistake) - the TV and receiver appear to be set up correctly and compatible.
The problem is in the TV's Netflix app, where sound will play if the title has 5.1 surround audio, but NOT if it only has stereo audio. If I play a film with 5.1 sound (which works), and use the app's "audio and subtitles" menu to choose the stereo audio track, no sound plays. This is a problem for most TV programme streams, since they only have the stereo option.
The problem can be worked around by either setting the TV's digital audio output to "bitstream" instead of "auto", or by setting the sound output to "TV speakers" and letting the optical output act as a headphone output. Unfortunately, either workaround means 5.1 surround output is disabled.
It's rather inconvenient to have to switch audio settings depending on what's being watched. Do I have something set up wrong somewhere? Is my AV receiver somehow incompatible with the digital stereo audio output from Netflix, and if so what format would a replacement need to be compatible with? Or is the TV/app not passing audio to the optical output correctly?
This is beyond my level of knowledge im afraid. I cannot determine where the problem lies in - as it could be any of the three (Netflix, TV, AV Receiver). What I have done though, is escalate this thread to Sony Support in the hopes that their technical team can figure out where the issue is and advice accordingly.
AV receiver is a Yamaha RX-V361 (DD compatible), connected to the TV via optical cable. No sound field processing in place, used in "straight" mode (not that engaging them seems to make a difference to whether audio plays or not).
I tried Netflix support, but as with Sony's phone support I wasn't able to talk to anyone with enough expertise to get to a diagnosis. Both pointed the finger at my receiver but that could be a convenient "not our problem" excuse, and neither could tell me what I would need to look for in an alternative receiver that I don't have with my current one.
You have a weird/unique problem - Its normally the 5.1 where issues arise. But 2chan stereo, well..... Also, your problem is one that I hate, where multiple companies can blame each other and your left in the middle - However to be honest, Im going on the theory of the AV Receiver too....
On the TV, if you set Digital Audio Out to PCM (which I believe you are doing), this indicates that the AV Receiver is not compatible with DD - which I think your AV Receiver IS capable of it. Most cases, Auto is fine.
For Freeview HD, as I understand it the TV transcodes the AAC audio from the broadcast stream for output as DD over optical. For Netflix I think the audio is Dolby Digital Plus, which my receiver isn't compatible with but which doesn't fit into the optical (SPDIF) bandwidth anyway. The TV can decode DD+ and is supposed to (as all DD+ equipment should) convert to DD for optical outputs. It seems to be doing this correctly for 5.1 audio, but not for 2.0 audio?
One correction (sorry for the mistake! Must have got mixed up switching audio modes back and forth) - the Youtube app also has this issue. Don't know if it affects other apps too - I'll see if I can find something else to test.
There is sound coming from CRAVE, DEMAND, PVR recorded shows as well as satellite television. I have tried all the usual tricks, power off everything, reset the 9500s, reset Netflix, nothing resolves this problem. Netflix runs normally for me from my Smartphone, computer and from my Sony and Samsung Smart TVs.
That article was not helpful, thx since audio works with everything on the 9500 expect for Netflix. This issue materialized on both 9500s, not the 7500 since Netflix is not available as an app on the 7500, unless that got pushed by Bell and I just haven't checked for awhile.
The problem is now resolved on one of the 9500s. Earlier today, Bell support sent me one replacement 9500 which I installed last night and it seems that everything is working as it should - inlcuding sound from Netflix. I should also note that the replacement 9500 doesn't have the CRAVE app in the app menu. If CRAVE ever gets pushed to this 9500 and reappears in the app menu, I will not run it.
Just connected my replacement 9500 receiver,and still no audio from netflix app.This is the same problem as the new 1st receiver,3weeks old installed by Bell.All tv ,and recordings and Crave work perfect.Tryed rebooting and also reloading Netflix app stll picture but no sound.When you exit the Netflix app ,it most times reboots receiver.Once again this is the same problem as the 1st one.I think you guys have a problem in your Netflix software.
I also just connected a 9500 replacement receiver and have picture but still no sound from Netflix app. I was able to get sound from Netflix using the optical output from the receiver but you need an amplifier with an optical input. There definitely is a problem with getting sound from Netflix using the HDMI output.
Just received my first 9500 as a replacement for an unserviceable 9400. Stumbled upon this forum when asking the internet the question "no sound from Bell 9500 when using the embedded Neflix App". Therefore, this is my first foray on this forum but by way of introduction I am a first adopter of Bell Satellite since way before the 4700 and I have experienced more than my fair share of sat receiver replacements. When the tech and I first connected this 9500, I noticed that there are no longer component outputs on the 9500 receiver, just old composite analogue cable technology to go with HDMI. Now there is a step forward. I guess Bell does not want you to feed two HD monitors from one receiver anymore. But I digress. The tech showed me how to access the Netflix and Crave apps using the new remote. OK. Good to know. Another option for receiving these services other than from my other devices. However, when I started experimenting with Crave and Netflix reception thru the 9500 using HDMI, exactly the same thing happened to me as described above, picture, with no sound, on Netflix. When selecting Crave on the 9500, picture and sound no problem, thru the same HDMI connection. I also noticed that after exiting Netflix from the 9500, the receiver would automatically reboot every time, again just as described by other users above. Finally, when I get back to satellite TV after a 9500 reboot, the picture and sound again have no problem thru the same HDMI connection. From a trouble shooting perspective, the HDMI 1 connection to/from the main Audio Video Receiver (AVR) is the same, the audio selections on the AVR HDMI 1 connections are the same, the connections to the 9500 are the same, the audio selections on the 9500 are the same, the HDMI 1 cable is the same, all other devices with Netflix and Crave such as smart TV direct, smart OPPO Blu ray player, smart phone thru chromecast operate normally with audio and sound on Netflix and Crave. The only item that changes is selecting Netflix thru the 9500 App. Thus I can only agree with Peter476, that from this troubleshooting of the "new" 9500, there is a problem right from brand new with the HDMI handshake coming from the 9500 HDMI output to the AVR input when using Netflix. You get video, no sound on Netflix on the first handshake and when you leave the Netflix app on the 9500 the resulting HDMI handshake to get back to satellite reception causes a full reboot of the 9500. Houston, I believe that we have a common problem with the 9500 Netflix app right from brand new. Thanks for listening.
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