Are you looking to cancel your Southwest Airlines flight and wondering about the process and policies involved? Southwest Airlines boasts one of the most flexible cancellation policies among major airlines. Whether you're seeking a refund or travel funds, here's everything you need to know about canceling a Southwest flight.
Canceling Your Southwest Flight: Simple Steps
Canceling your Southwest flight is a straightforward process. You can visit southwest.com/cancel or use the Southwest mobile app to look up your reservation. Simply enter the ticketed passenger's first and last name along with the confirmation number.
Alternatively, you can contact the Southwest reservations department at 800-435-9792 or locate your flight on the My Account page if you included your Rapid Rewards number during the initial reservation. Once you input your flight details, you'll be presented with any travel balances or refundable amounts linked to the confirmation number. To proceed with the cancellation, select "Cancel."
Changing or Rebooking Your Southwest Flight
Southwest Airlines has a simple flight change policy with no change fees. You can modify your reservation as many times as needed, but be aware that you'll need to pay the difference if the new flight is more expensive than the original one. To change your Southwest flight, contact the reservations department or use the app or website.
Keep in mind that a change in flight time is subject to seat availability, as demonstrated during the Great Southwest Meltdown in the 2022 winter holidays.
Refunds on Southwest Airlines: What You Need to Know
Getting a refund for a canceled Southwest Airlines flight depends on the type of ticket and the payment method. For flights booked with cash, Wanna Get Away and Wanna Get Away Plus fares will result in Southwest travel funds. Opting for an Anytime or Business Select ticket allows you to receive a refund to the original payment method.
For flights booked with Southwest Rapid Rewards points, cancellations result in automatic point refunds, including taxes and fees.
Southwest's Cancellation Policy: Key Points
Southwest Airlines allows you to cancel your flight at any time with no cancellation fees up to 10 minutes before the scheduled departure. Rapid Rewards points are refunded for award tickets, and for cash bookings, refunds are either returned to the original payment method or converted into travel funds.
Be aware of restrictions when using travel funds, especially for Wanna Get Away Fares, which are non-transferable. However, Wanna Get Away Plus, Business Select, and Anytime fares can be transferred to someone else with a Rapid Rewards account.
No matter the ticket type, there is no expiration date on travel funds, providing flexibility for future use.
Given Southwest's customer-friendly cancellation policy, consider canceling if your plans change or prices drop, and you can always rebook using points, travel funds, or a cash refund.