Howis it that Apple thinks it's okay to not have a way to recover personal data? It's my hardware and my personal data. I shouldn't have to give it to you to store on your cloud in order to recover data on a device with a broken screen. For security reasons it makes sense to have to enter a code but to have a fragile touch screen as the only input method is a real poor design. It's like having a glass key to open your front door. Oh, but if my glass key gets broken, there is another way into my house but not into MY iPad.
How about a button sequences while connected to a PC running iTunes that has already been trusted? Hold the volume up and power for 10 seconds then press the volume down three times quickly. UNLOCKED to a trusted device! How about connecting to an external video source WITHOUT HAVING TO ENTER A CODE, because the screen is broken and you can't.
There are already types of button sequences that help with far less importance device issues. My data is important and I want it off a broken device. I know I'm not alone here and I can't see why Apple is not punished for holding my data hostage.
If you are making regular backups, then a broken screen will not cause you to lose data. You have the option to backup your data on a computer as well as iCloud. Once the screen is broken you cannot verify identity and the data is no longer accessible. This is what prevents someone that may steal a device from accessing data in that manner.
Using iCloud backup, the most data I would ever loose on a device is 24 hours, but given that the iCloud backup is done when I go to bed at night, the most I would lose is probably 12 hours, and I don't have that much in that period of time. I don't want my drive to be recoverable if removed from the device because a thief would be able to open the phone and remove the data. I appreciate that attempt to disassemble the phone results in the data being locked.
Thank you ChrisJ4203 for acknowledging that there is no way to recover the pictures I took at my daughters wedding just hours before my iPad screen was broken. I do regular backups and my iPad is trusted to my laptop specifically to back it up. I have taken the recommended steps to protect my data - regular backups, mandatory pass code and established a stored trust between my iPad and my lap. Apple is well aware that a broken screen is a very common repair item and to still require signing on to connect my iPad to my trusted laptop in order to back it up is very disappointing. While this maybe acceptable for kids and game players, it desn't meet my expectations for the price I paid for it. It's also not a product ready for Enterprise commercial use.
While this may be falling on deaf ears, Apple can remedy this condition that has affected many customers. The platform is capable of allowing trusted devices to communicate for backup while not signed on without compromising theft security.
According to technology insurer Asurion, 80% of tablets are dropped within the first two years of purchase. Mine made it all the way to just two months shy of the 10-year mark, probably because I did in fact stop using it for half a decade. But when my kids came along, I suddenly remembered my old first-gen iPad Air, and it came in handy as an airplane entertainment-style screen for them in the car.
You'd think that would be fairly risk free. It's securely attached to a seat back, after all. But the catch is when the tablet runs out of battery and has to be brought inside to be charged. It's like playing a game of "the floor is lava," except the hot, Californian concrete truly does mean death to all screens that meet it.
Tablet ownership is also far more common if you have children, according to the US Census Bureau, which said four out of five households with children owned tablets in 2021. From my direct experience of living with two tiny humans who have zero regard for the laws of gravity, and even less for the delicacy of expensive gadgets, I'm willing to bet that houses with children in them are also far more likely to break the tablets they do have.
Apple began allowing you to fix your own iPad in 2022 by partnering with iFixit on repair guides and official replacement parts. While I absolutely did not do this, you might be brave enough to try it out.
Check out iFixit's iPhone DIY repair guides here, complete with highly detailed step-by-step instructions and difficulty ratings depending on which version of Apple's tablet you have. If you need to replace the screen on your iPad Pro 12.9-inch 4th-gen model, for instance, iFixit says the task will be of moderate difficulty and will take one to two hours to complete.
iFixit then sells packages of the parts you'll need to repair certain issues, like this $237 iPad Pro 12.9-inch (2018-2020) screen repair kit that includes a new screen with adhesive strips, a reusable "iOpener" that you heat in a microwave and apply to your device to soften the adhesive on the screen, an opening tool, a set of six opening picks, plastic cards, a battery blocker, a suction handle, tweezers, a precision bit driver with SIM eject tool and a 4mm Phillips precision screwdriver bit.
If you're not confident about difficult or even moderate-level DIY repairs, there are thousands of authorized Apple repair providers (you can find one near you here), as well as independent repair providers that have Apple parts, and then there's your local repair store at a mall.
Costs will vary by how "official" you want your repair to be. Getting repairs done by Apple will be costlier. You can throw your iPad model and problem into this cost estimator to see what kind of hit your wallet would take. While you can't select "cracked screen," you can see that "other damage" to the latest iPad has an estimated repair cost of $319, while a battery repair would cost around $119.
On the other hand, repair stores at your local mall, which will fix any kind of device with a cracked screen, could be your cheapest bet. I paid $100 last month to get a new screen on my old iPad. Technicians at these retailers can also repair things like water damage, overheating issues, audio problems and a battery that's not charging properly or is dying too quickly, and have a guarantee on being the most competitive price around.
With all these options to fix your broken iPad in the event you do happen to crack the screen, is it even worth it to get tablet insurance? It depends on whether, like that person I knew who continually dropped their technology in the toilet bowl, you're likely to break your iPad a lot. Drop it hard enough, and you only have to break it once to make insurance worthwhile.
Progressive will cover you for accidental damage, liquid submersion, power surges from lightning, vandalism and theft, and has a $50 deductible. An Allstate plan bought from Costco has no deductibles, but it won't cover loss or theft.
Asurion may charge a lot more, but it covers not only your iPad but also nearly every other piece of technology in your home. As well as drops, spills and theft, it also gives you a data security solution and unlimited photo and video storage.
Even if you do get Apple's insurance, though, you can still avoid going into an Apple Store: You can just mail in your iPad with a prepaid shipping box, or get an express-mailed replacement if yours is beyond being saved.
If more than 60 days has passed since you bought your iPad, you won't be eligible for AppleCare Plus. And if you don't want to pay for tablet insurance through those other options, you might want to consider a one-off purchase: a rugged iPad case and a screen protector.
Just be sure to double check that the case you buy is for your exact iPad model. And in the future, just assume you will drop your iPad at some point, or use it to the point of battery death, and either get a case slapped on it or sign up for insurance as soon as it arrives.
Editors' note: CNET and Asurion have an advertising partnership. This story is editorially independent from that relationship, although CNET readers who click on the Asurion link earlier in the story can get a discount.
First and foremost, a child should not be permitted to use an iPad with a broken screen or damaged glass. Besides the glass providing a significant hazard from cuts and physical injury, the Liquid Crystal within the screen can leak - and is a skin irritant.
As for repair, the iPad is so old that parts are unlikely to be available for repair - and even if available, the cost would be uneconomic. Additionally, the repair will wipe all installed Apps and data; Apps compatible with such an old iPad are now unlikely to be available.
You should not be letting any child use an iPad that has a shattered/crack screen due to potential risks of serious cuts and maybe exposure to electrical shock or other medical related issues due to a severely damaged device.
If you purchase any iPad, or any Apple iOS device, for that matter, used/second hand, online, or even in-person, make sure this iPad does NOT have user activation lock and has been properly reset for sale.
You cannot trust that the seller actually has the correct needed info to properly reset the iPad back to factory settings right then and there before the actual purchase and exchange of money for the iPad, in question.
If using an Apple Pencil with that iPad Pro, I wouldn't recommend using a glass screen protector, but using a thin filmed screen protector, but in your case, you may want to go with another glass layer of screen protection.
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