0 Dunning Notices Generated
Saundra Balock
I already set related configuration about dunning letter, and enter some test data in company code,assure there are some due data,but when I use F150 to execute dunning letter,display 0 dunning notices generated, of which 0 are to be sent, and customer master data isn't updated, I already assign dunning procedure to customer master data.
Hi is this issue resolved. If yes then please help me with inputs and could anyone please help me on this issue because in our current project we are facing the same issue and we have been trying since one week but still not resolved the log says 0 dunning notices are printed.
I'm trying to create a dunning run on the test system. The problem is however, whatever I try i cannot get any dunning notices. When trying to view an sample printout, sap states 'end dunning printout DATE/IDENTIFICATION". If i'm not mistaken, this means there aren't any dunnings to printout whilst i have selected every customer so there should be a great deal of dunning notices to be printed.
Could it be that other dunning runs (run on a later date than on the date i'm now trying) are causing this? I'm trying to do a dunning run on 20/09/2013 (some days after the invoice is due) whilst there are dunning runs up to 09/2015. All of these are marked as 'run and job deleted'.
I tried to run dunning for the open invoices which are over due till the last dunning level. Here i noticed that onces the dunning reach the last dunning level it wont create and print notices.might be in your case you might have run dunning till last level. so that system will not be able to generate any notices.
I assumed as 30.09.2013 comes before 07.09.2015 SAP always thinks the frequency level is not reached because it's not behind enough after the last dunning date (i think it's set to 2 weeks in our firm).
Change the "Dunning Date" in F150 (Parameters Tab) to the date such that the Level 3 frequency is reached. Ensure that "Document Posted upto" date should be such that the document is posted before this date.
I have to add to my original post that this future dunning run has an output as well as another future dunning run I have made so i guess the parameters in FBMP are correct as it has always worked up till now.
So i Removed the last dunning date (07/09/15) and dunning level from the document and the customer as well and now i'm able to print dunning documents again. Is there a way to remove the 2015 dunning runs completely so i could run dunnings now?
I was trying to run t.code f150 for my customers in quality system. For few customers, i am able to generate printout of dunning notice. But for few customers even though open items (Invoice generated using t.code FB70) are there but i am unable to generate printout of dunning notice.
If I am correct it means that there are not any dunning's to take a print while I have selected all the customers in my company code. Could it be that other dunning runs are causing the issue? I am trying to run dunning as of 31/07/2020. I am not sure of what could be the issue as there are no jobs in que . Could someone please help to confirm if the future dunning runs are the way of the run I try to execute and how can I solve this issue?
The dunning notices can be generated only until the last dunning level is reached. If the customers have the last dunning level, than the dunning notice will not be generated. Please check the last dunning level in customer master and than see if that is the reason for dunning notice not being generated.
At the last level of dunning which is dunning level 3 - it is generating one more dunning 1 form - with all same over due items similar to dunning level 3. This is kind of repeated over due items - just the heading dunning 3 and dunning 1 is coming. We need only one dunning form at each level , first two level it is coming correct. But at level 3 dunning forms should not generate 2 dunning forms. At the level 3 dunning run - it says 2 dunning generated, 2 sent. Which is wrong, please help to correct this issue/ if we are missing any configuration.
My second query is - how to handle over due items - after dunning level 3 is over. For later over due items if we run dunning again, it says these documents are blocked with previous run ( in our case dunning level 3 ).
How can we set up system so that after Dunning level 3 - it should generate again dunning level 1 - for later over due items which are not included in dunning 3 - ( for example - dunning level 3 - generated on 30.06.2021 ) So over due items for the month of July, august, sept - oct and so on - so should be included in next dunning level - 1 again.
My idea is how can we set up system in such a way - that it should set up the customer master data-->correspondence-->dunning level back to level 1. And also for other over due items it should clear the last dunn date - if items are not cleared by customer even after dunning level 3 is generated and sent.
As discussed over call, kindly proceed with debugging the dunning run with customized forms for all levels. I am sure there will be an issue with some customization. Please let me know if this resolves the issue. If not , then please raise an incident and support team can help with that same.
Thanks again for your response, but i believe this solution is for Cloud and we are not using Cloud yet. We are using S4 HANA. Can you please suggest for that ? Sorry to bother you again. If you are on linkedin please let me know i can explain you in more detail. Thanks Swatee
Just ensure that all the settings are in place as per the link. Additionally , I think you can also check the code in the dunning form text to ensure there is no duplicate code that might be trigerred during level 3 dunning , causing this issue.
To clarify your first query , each dunning form should be assigned at each dunning level, so dunning notice gets printed as per dunning level. Kindly check your form set up if this has been assigned correctly. In your case , at dunning level 3 , two diferent level forms are getting picked up.. This may be due to incorrect form assignment at dunning level 3. Please check form set up once again and test.
To answer your second query , documents will be blocked in previous dunning run until these are paid by customers. Once the documents are cleared , dunning run will pick the rest of the due/overdue documents starting with dunning level 1 again (unless there is a dunning block) and customer master set up will be updated accordingly. This is as per standard dunning process.
For runs which are not completed (you can see this in app 'Create Dunning Notices': button Restart dunn.notice printout' still available, or the number of notices 'to be sent' is higher than 'notices printed'): check the print log and find out why some printouts fail (maybe form template could not be found because of wrong Output Parameter Determination (OPD) customizing, or email recipient empty,..). Correct this, then restart the printout. Correction can be done directly in app (menu->goto->output). Note: correction of OPD and after that a restart will not correct the already existing output items; you should delete the wrong items before, then they would be newly created. Always complete a run (status message: 'Dunning run completed'), then no customers are locked.
i have done the below process, 1st level dunning notice generated properly when i execute 2nd level it is not showing the details in Dunning List & Not generating any Printout. Its showing 0 dunning notice were read and 0 dunning notice have been printer.
When you run the processes that generate statements, dunning letters,and follow-up letters, the processes generate this correspondence for thosecustomers that meet the criteria that you specify on the run control request.
The Condition Monitor process generates correspondence for customerswith a Send a Dunning Letter (DLTR), Send Follow Up Letter (OLTR), or SendStatement of Account (STMT) action on the customer action list. The actionmust have the Process Flag field set to Y. Dependingon the setup in the action template, the Condition Monitor process automaticallysets the flag to Y, or you manually set the flagto Y when you work the action that is on the customeraction list. The Condition Monitor process calls the Statements (ARSTMT) multiprocessjob, AR Dunning (AR_DUNNING) process, and Follow-up Letter Extract (AR_FOLLOWUP)process to generate correspondence for customers that have one of the correspondenceactions. If you manually work a correspondence action, you can transfer fromthe customer action list to the appropriate correspondence request page forthe single correspondence action.
PeopleSoft Receivables enables you to print dunning letters and statementsusing the acceptgiro form. The acceptgiro form becomes an attachment to thedunning letters and statements. You must use the A/S Contract Type acceptgiroform. The system prints the normal dunning letter or statement informationat the top of the form and, in the event of more information than will fit,it prints the remaining information on subsequent pages. The system prints Vervallen (Void)in the body and counterfoil sections of the acceptgiro attachment on the subsequentpages.
The system also prints the system-generated acceptgiro reference numberin the body and counterfoil section of the acceptgiro attachment. The systemuses the acceptgiro reference number assigned to the business unit on theBank/Payment Options page and increments the number by one. The system alsoappends the control digit to the number. The system also updates the AGNumber (acceptgiro reference number) field for each item withthe acceptgiro reference number from the dunning letter or statement. If anitem already has an acceptgiro reference number, the system overwrites it.The bank normally sends the payment for acceptgiros electronically and includesthe acceptgiro reference number. The Payment Predictor process (ARPREDCT)can use this number to apply payments if you use detail algorithms, or youcan use the number to apply payments to items on the payment worksheet.
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