If i want to drag a something from my library to my workspace stardraw simple crashes. I generates an error. This error i send to your support adress but i never get an answer. But are more worse now. I deinstalled stardraw. Remove all entries from the windows register(windows xp sp1) and reinstalled it. Everything is going well untill i want to do the live update. Stardraw simply says i can't find my dongle but the @#$$%$ thing is in the computer and lit.
1. Why must things so difficult for stardraw to update. I want to do a update no matter if there is a proxy server or not. If i can do a update from microsoft and that works why can't stardraw do this also. The users who have a dongle and have paid good money for your product and must be able to do a update anytime.
Mayby you find this all hard to hear but believe me i tried to install and use stardraw this for the last days and i'm really sick of those problems. Iwant to make my drawings not install for hours with no result.
The other issue is that after (re)installing the software i need to download all library's again. I had saved these library's and copied them back to the stardraw after installing but after starting stardraw there are no library's in the tree. I understand the library's must in a database but is there a way to import library's into that database to prevent long download times?
Perhaps you could also attach a your Stardraw AV System Attributes.xls file or email it to techsupport @ stardraw.com so that we can try and reproduce the problem. Could you also send the s01 file that shows the problem.
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