Nest Camera Compatible With Nest App

[Claudio Davey]

Ihave a Nest Doorbell Camera and Nest Outdoor (wired) IQ Camera which I've always viewed through the NEST App and I've always been happy with the quality and user interface of the devices and the App itself. Recently I purchased a new Nest Indoor Camera to add to my growing Google ecosystem, however when I went to add it I was directed to the Google HOME App to do so. It seems that I've purchased a 2nd Generation NEST Camera which is not compatible with the NEST app, which was not really very clear at the time of making the purchase or based on the naming convention alone (I can't use my NEST Camera with the NEST App? Weird.)

So I decided to checkout the new Camera in the HOME app, which I already utilize to monitor my NEST Wifi Network, and I was pleased to see I still had a feed of events and the option to save clips. However, when I attempted to view my Older Doorbell and Outdoor cameras via the app, the interface was completely different....

No History of Events to scroll through, no ability to directly save clips to Nest Aware (that I can find at least) and an extremely buggy and lagged out experience (the app crashed twice when just trying to view a live feed).

I'm certainly not against using a new app and I'm all for consolidation of Apps into a single, umbrella experience, but I can't help but feel like this is a step BACKWARD for the devices I've already purchased and used. It seems like my options are to keep TWO apps on my phone to monitor the different Generations of cameras, or just upgrade a to new devices. But if Google is going to provide such poor backwards compatibility, why would I choose to invest in more of their hardware? What's stopping them from switching things up when Gen3 comes around, faithful customers who've already invested into their hardware can be ignored. This is pretty frustrating so far.

Hi JSicking84, you are just discovered what 100's (probably 1000's) of people have been talking about on this forum for over a year now as we patiently wait for Google to move the functions of the NEST app over to the Google Home app. For me when I saw that (2) apps were required I returned the new camera and purchased used GEN 1 Cameras from people on ebay and it has worked out fine. I'm more than happy to stay in the NEST app until such time that there is a compelling reason to move to the new cams and the Google Home app.

Hello folks,

@JSicking84, thanks for reaching out here in the Community. I understand that other features of the Nest app are not available in the Google Home app. We appreciate your interest however, we don't have any news to share about applying those features to the Google Home app. We're always looking for ways to improve and we'll take it as feedback. I'd suggest you send feedback about your concern using this link to let the Google Engineering team know about your concern. While they won't respond directly back to you, this is the best way to let them know about this. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, EmptyNester.

Best,

Emerson

I guess that's my fault for not doing enough research ahead of time, but shame on me for thinking that a camera called a NEST camera would continue to work in my NEST app just fine, or that Google would have enough foresight and planning to make the HOME app good enough to support all the NEST features for Gen 1 Cameras in the new App before forcing such a confusing, disjointed user experience. Definitely gives me pause as I continue to figure out which ecosystem best suites my Home Security, Network and Automation needs. I thought it was a no brainer with Google, guess I was wrong.

We appreciate you getting back to us. We know where you're coming from and this is not the experience we want you to have. We hope we can make it up to you in the future. Let us know if you have more questions in mind.

@EmersonB , Hello, I don't mean to be a smart mouth but the users have been waiting for OVER 2 YEARS for this and we still only see a trickle of functions from the Nest App migrating over to the Google Home app every 6 months or so. I for one am loosing confidence that the Google App (when it comes to cameras) will ever be as good as the Nest App.

I just install the ORBI mesh system and although the speed is fantasic, my two Nest outdoor camera seems to be losing signal(disconnecting) several times a day. Over 10 minutes sometimes. This happens despite moving the satellites closer to the cameras as well. Anyone experience this? It only happens to the camera and not to any other devices.

This is a well-known problem right now. The workaround is to disable "implicit beamforming" in Advanced Setup... Wireless Settings - Uncheck the "Enable Implicit BEAMFORMING" option and your Nest cameras will stop disconnecting.

Thanks Mickey for the response, but it seems I don't have that option. The options are: Enable SSID Broadcast, Enable Wireless Router Radio, and Enable 20/40 MHz coexistance. I have firmware V1.4.0.34. Weird

Ok I see it now, but apprentely it has already been deselected all this time, and my camera still randomly go offline. So something else must be going on?? I do like the speed performance of ORBI but if it doesn't play well with my cameras, I'll probably have to return this. The main reason why I was looking into this was to have constant streaming of my cameras.

I had this issue arise just today. Always had intermittent issues but today cameras are just useless. I have updated the settings according to this post with no resolution. Hate to have to buy another router but not happy with Orbi.

Yeh, I don't know why manufactures test their products with other products for compatibility. I was going to try Velop but the other poster didn't have any luck either. I did try the Amplifi HD one and really like that one. It had very limited drops on the camera but it was only for a few seconds and only happen to the furtherest one from the router. It was built very well, the app was MUCH better then netgears' and it looks good. Getting in touch with tech support was also supper easy. You could chat or call them. Not like netgear where I had to answer quesstions before the phone number was even revealed to me. The only problem was the speed. At times it even slower then my old stand alone router. That's when I decided to try ORBI. Love the tri-band system but not much else.

I just installed the Orbi AC3000 system, and am also experiencing frequent drop outs with my dropcams and nest cameras. I did have implicit beamforming turned on, and will try turning it off and see if it helps with the cameras. If it doesn't, I'm going to have to return the Orbi and get another router.

I just bought the orbi system, and after getting most of my wireless set up, ran into this problem with my nest cams. After trying all the community advice, I tried phone support. Basically was told to return the system, there is no fix. I will be spreading the word.

Did you first try the known workaround posted in this thread? Disable "implicit beamforming" in Advanced Setup... Wireless Settings - Uncheck the "Enable Implicit BEAMFORMING" option and your Nest cameras will stop disconnecting.

I guess I have been lucky. I installed an Orbi a couple of weeks ago, and have a range of Nest cameras on my network (ranging from older dropcam pro to newer Nest cam outdoor). They were frequently dropping connection, but after I turned off implicit beamforming, I haven't noticed any connection problems with the cameras.

I have a couple Dropcams, Nest Cams, and now two outdoor Nest Cams. I bought the Orbi system when it was first released and had the issue of the cams disconnecting. When the solution was to Uncheck the "Enable Implicit BEAMFORMING" option came about, I haven't had one single disconnect. I keep Implicit Beamforming off and check it after every firmware update.

I have continued to have the issues. Definately decreased but constant drops not only for my cameras but for my devices as well. Very frustrating and will eventually buy another Wifi system if it persists, give this to my mom or something, sad.

We currently have a beta firmware for issue with Nest cameras if you would like to test this firmware send me a Private message with your name, Email, and phone number then our support team will work with you and provide the beta firmware.

I wanted to post an update in case it might help others. The Orbi definitely boosted my overall network speed over my prior router, so before returning my system as recommended by Netgear support, I decided to call Nest. Their support seems to have nailed my issue on the 1st suggestion. While I have excellent download speed from my ISP, something had gone very wrong with the upload speed (and I had not noticed that), and that affects the cameras. I had to call my ISP out and they found a recent problem at the street level. I have been back up with the new upload speed for about 3 days, and all looks good so far. Nest told me for 5 cameras they recommend at least 5 Mbps upload, preferably 10.

You're replying to an old thread. The latest publicly-available firmware version, V1.12.0.18, resolves the previous issues with Nest cameras. You should be able to auto-update your Orbi to get this firmware version. I've had zero disconnects with this firmware version and my 5 cameras (with implicit beamforming and MU-MIMO re-enabled).

This issue still seems to be prevalent. I have a Nest Outdoor Cam that disconnects more than half the day. I checked my Wi-Fi speed, both upload and download, and they are both excellent (200Mbps down/25Mbps up). When will the Orbi be fixed for the dropouts?

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