Unable to save email settings

[Allie W]

I've successfully set up fixity on one of three computers. But when I go to save my email preferences in the other two computers I click the button and nothing happens. If I do check credentials I receive an email but I'm still unable to save the settings. Please assist I'm trying to set it up as soon as possible. 

Thanks, 

Allie

[Allie W]

Also, both computers are macs.

[Chris Lacinak]

Hello Allie,

Thanks for the email. What Mac OS are you using on each of the computers that you are having problems with?

Best,

Chris

[Allie W]

Hi Chris, 

For the computer with the successful set up I'm using Yosemite. 

For the other 2 computers with unsuccessful set ups I'm using Sierra. 

Could that be the issue? 

Thanks, 

Allie 

[Chris Lacinak]

Hi Allie,

We did run into compatibility issues with Sierra and my guess is that this is the issue. In fact this incompatibility combined with a few other factors has led us to rebuild Fixity from scratch for both Windows and Mac. We hope to have new versions for Windows and Mac within the next 6 - 8 weeks. Sorry for the inconvenience and keep an eye out for announcements.

Thanks!

Chris

[Allie W]

Thanks, Chris. We'll wait to update the Yosemite until the new version of Fixity is available. Glad to know it's just this and not another issue. 

-Allie 

[Julia K]

I think I am having the same problem - using Sierra and am able to check credentials but "Save and Close" fails.

Also appears to fail when I try to "save settings" and "run now" is not available.

Are all of these related to Sierra?

Thanks!

Julia

[Allie W]

Hi Chris, 

I'm still having issues saving the email settings. I'm using the High Sierra OS. Have there been any new developments for compatibility?

Thanks,

Allie

On Tuesday, September 5, 2017 at 10:14:27 AM UTC-7, Allie W wrote:

[Pamela Vizner]

Hi Julia,

You are correct, these are issues related to the incompatibility with Sierra. We are wrapping up the last steps of the upgrade process and the new version - compatible with Sierra - will be out in the next few weeks. We'll keep you posted!

[Pamela Vizner]

Hi Allie,

The new version of Fixity, compatible with Sierra, will be out in the next few weeks, we'll keep you updated. 

Thanks for your patience!

[Natalie S]

Hi Pamela,

I'm running into the same issue on Windows 10. Is this also being addressed in the new version? Any update on when it will be released?

Thanks,

Natalie

[Pamela Vizner]

Hi Natalie,

The new version of Fixity (1.0) has already been released. You can download it from our website: https://www.weareavp.com/products/fixity/

Please let me know if you experience any issues.

Best,

Pamela

[Natalie S]

Hi Pamela,

This is actually the version I've been using. I'm using a gmail account, and I am receiving the test email, but when I click the "save & close" button, nothing happens.

Thanks for any guidance you can provide.

Natalie