Introducing triage owner rotations on Bugzilla

[Suhaib Mujahid]

Hello,

Some components are monitored by a rotation of triagers. In those cases, the triage owner is seen as the person responsible for assuring the component is triaged, but the work is done by the people in the rotation. However, rotations are not reflected on Bugzilla, which means some triage owners might be overwhelmed by bugs to triage and needinfos from autonag or release managers. This might lead to a long response time and a growing backlog and pain.

To mitigate this problem, we implemented a feature for autonag to automatically update the triage owner on Bugzilla to reflect the person on the rotation calendar instead of having the same person shown as a triage owner on Bugzilla while the actual work is done by the people in the rotation calendar. This way, needinfo requests will be sent to the people in the rotation instead of all to the same person.

If you would like to set up triage rotation for your team, add a link to your rotation calendar in the triage rotations spreadsheet. You can always find the link to the spreadsheet in Firefox Source Docs. 

Thank you,

Suhaib, on behalf of the CI and Quality Tools team.

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