Firebase Crashlytics: dSYMs is not correctly processed

[aydada]

Hello,

I have a problem with Firebase Crashlytics, my uploaded dSYMs is not processed.

I see a missing required dSYMs warning, and although I uploaded it via Firebase Crashlytics tool (I downloaded the dSYMs directly on Itunes Connect), it seems that my dSYMs is never processed.

I still getting the warning with missing required dSYMs, after waiting for hours.

I retried many times without any luck.

Could you please help?

Here is how I uploaded my dSYMs from terminal:

➜  Crashlytics.framework ./upload-symbols -gsp GoogleService-Info.plist -p ios appDsyms.zip

Successfully submitted symbols for architecture armv7 with UUID 031dea93b9943ccda1e7b8cb31513e3d in dSYM: /var/folders/9m/lr5qwb653hbf5k33rlg4288r0000gp/T//appDsyms.zip.unzipped/031dea93-b994-3ccd-a1e7-b8cb31513e3d.dSYM

Successfully submitted symbols for architecture arm64 with UUID 39e5a25fd6da3945bb7ed60795c4883d in dSYM: /var/folders/9m/lr5qwb653hbf5k33rlg4288r0000gp/T//appDsyms.zip.unzipped/39e5a25f-d6da-3945-bb7e-d60795c4883d.dSYM

Successfully uploaded Crashlytics symbols

I still getting warning of missing the dSYMs with Id 39e5a25fd6da3945bb7ed60795c4883d on Firebase Crashlytics report:

This is the first time I see this problem, my previous dSYMs always processed correctly.

Thank you.

[Sam Stern]

Hi Nguyen,

This mailing list is for discussion, if you want to contact the Firebase support team about a specific problem you're having you can do so here:
https://firebase.google.com/support

- Sam

On Fri, Apr 10, 2020 at 8:06 AM Nguyen Hoai Phuong <phuo...@athena.studio> wrote:

Hello Firebase support team,

I have a problem with Crashlytics on my iOS project.

Although I uploaded my dSYMS file but I still getting the error message "Upload missing required dSYMs".

I downloaded my dSYMS on Itunes Connect and uploaded it by using command line:

➜  Crashlytics.framework ./upload-symbols -gsp GoogleService-Info.plist -p ios appDsyms.zip

Successfully submitted symbols for architecture armv7 with UUID 031dea93b9943ccda1e7b8cb31513e3d in dSYM: /var/folders/9m/lr5qwb653hbf5k33rlg4288r0000gp/T//appDsyms.zip.unzipped/031dea93-b994-3ccd-a1e7-b8cb31513e3d.dSYM

Successfully submitted symbols for architecture arm64 with UUID 39e5a25fd6da3945bb7ed60795c4883d in dSYM: /var/folders/9m/lr5qwb653hbf5k33rlg4288r0000gp/T//appDsyms.zip.unzipped/39e5a25f-d6da-3945-bb7e-d60795c4883d.dSYM

Successfully uploaded Crashlytics symbols

After waiting for hours but I still get the missing required dSYMs:

Could you please help?

Thank you.

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[Todd Burner]

Thanks. Can you please write into support? 

We discovered an issue this week with our service that reprocesses crashes after a dSYM is uploaded. This would affect apps that have crashes that happen before the dSYM is first uploaded. It is actively being worked on at this time.

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tbu...@google.com

[Gene S]

It's April 14th and I'm getting pretty much the same problem. Is it still broken? 

Why don't you guys put a message into Firebase console warning that Crashlytics  is currently broken? I just wasted good 3 or 4 hours trying to figure out what I'm doing wrong. I know you do have an ability to put all kinds of marketing messages there. Why not this, which is actually important?

 

On Friday, April 10, 2020 at 10:26:22 PM UTC+3, Todd Burner wrote:

Thanks. Can you please write into support? 

We discovered an issue this week with our service that reprocesses crashes after a dSYM is uploaded. This would affect apps that have crashes that happen before the dSYM is first uploaded. It is actively being worked on at this time.

On Fri, Apr 10, 2020 at 8:06 AM aydada <gtt....@gmail.com> wrote:

Hello,

I have a problem with Firebase Crashlytics, my uploaded dSYMs is not processed.

I see a missing required dSYMs warning, and although I uploaded it via Firebase Crashlytics tool (I downloaded the dSYMs directly on Itunes Connect), it seems that my dSYMs is never processed.

I still getting the warning with missing required dSYMs, after waiting for hours.

I retried many times without any luck.

Could you please help?

Here is how I uploaded my dSYMs from terminal:

➜  Crashlytics.framework ./upload-symbols -gsp GoogleService-Info.plist -p ios appDsyms.zip

Successfully submitted symbols for architecture armv7 with UUID 031dea93b9943ccda1e7b8cb31513e3d in dSYM: /var/folders/9m/lr5qwb653hbf5k33rlg4288r0000gp/T//appDsyms.zip.unzipped/031dea93-b994-3ccd-a1e7-b8cb31513e3d.dSYM

Successfully submitted symbols for architecture arm64 with UUID 39e5a25fd6da3945bb7ed60795c4883d in dSYM: /var/folders/9m/lr5qwb653hbf5k33rlg4288r0000gp/T//appDsyms.zip.unzipped/39e5a25f-d6da-3945-bb7e-d60795c4883d.dSYM

Successfully uploaded Crashlytics symbols

I still getting warning of missing the dSYMs with Id 39e5a25fd6da3945bb7ed60795c4883d on Firebase Crashlytics report:

This is the first time I see this problem, my previous dSYMs always processed correctly.

Thank you.

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[Gene S]

Both Firebase status and Crashlytics status dashboards showing products as "healthy" when obviously that is not the case. Should I expect status of Google product dashboards to reflect reality?