Many first_open but very few sessions

Hyman Ho

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May 27, 2016, 6:45:39 AM5/27/16

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I am now having more than 1,500 first_opens, but only 80 sessions. How to understand this? I thought there should be at least 1,500 sessions since they have open the app. Please advise.

Steve Ganem

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Jun 15, 2016, 5:03:22 PM6/15/16

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Hi Hyman,

According to the document on Help Center session_start (the event which is used to compute session metrics) is logged only "when a user engages the app for more than the minimum session duration.". The default minimum session duration is 10 seconds (this is configurable). And so, based on that, the inference is that the vast majority of users opened the app and left the app in under 10 seconds. Without knowing more about your app/environment, I can't say whether or not this makes sense.

Todd Kerpelman

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Jun 15, 2016, 5:20:15 PM6/15/16

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Yeah, you should definitely be seeing more than 80 sessions. Just to confirm, are you measuring sessions by looking at the number of "session_start" events?

On Friday, May 27, 2016 at 3:45:39 AM UTC-7, Hyman Ho wrote:

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