One day firebase retention vs GooglePlay console retention

[Stefano Fornari]

Hello,

I read all the documentation I found and searched the web, but I could not find any helpful information... I hope it is not a dumb question.

I see a huge difference in one day retention between Firebase and GooglePlay Console. Does anyone know why, experience the same or the opposite?

Thanks in advance,
Stefano

[Kato Richardson]

Hi Stefano,

Can you quantify a "huge difference"? There are a number of contributors as Play and Firebase calculate these numbers in fundamentally different ways--they should not be expected to match up perfectly.

☼, Kato

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[Stefano Fornari]

Hello Kato,
 I
thanks for the answer. As you can see in the attached screenshots, firebase calculates that less than 7% of the users come back after one day in the month of Jan, while the google console shows a 28.5%. I would expect some differences but this seems too high.

Stefano

On Monday, 5 March 2018 16:34:02 UTC+1, Kato Richardson wrote:

Hi Stefano,

Can you quantify a "huge difference"? There are a number of contributors as Play and Firebase calculate these numbers in fundamentally different ways--they should not be expected to match up perfectly.

☼, Kato

On Sat, Mar 3, 2018 at 10:06 AM, Stefano Fornari <stefano...@funambol.com> wrote:

Hello,

I read all the documentation I found and searched the web, but I could not find any helpful information... I hope it is not a dumb question.

I see a huge difference in one day retention between Firebase and GooglePlay Console. Does anyone know why, experience the same or the opposite?

Thanks in advance,
Stefano

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For more options, visit https://groups.google.com/d/optout.

[Kato Richardson]

Hi Stefano,

That seems significant, but is likely related to some discrepancy in time ranges, and other non-obvious detail.

Would you mind reaching out to support and providing them as much detail to reproduce as possible? For example:

• Time range in reports for two platforms
• Are you looking at retention for just acquisition in Google Play? (Screenshot says "acquisition channel").

☼, Kato

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[Stefano Fornari]

Ok, thanks Kato, I'll do.

stefano

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[Mihai Zamfirescu]

While this is an old topic, the answer could be useful for others who stumble upon the same issue. The retention numbers are different because they measure different things:

- Google Play Console retention is "percentage of users who still have your app installed"

- Firebase retention is "percentage of users who still use your app"


It is expected to have a lower amount in Firebase, as many users might still have your app installed on their devices without actually opening it again.