Missing data of the user property that identify iOS users in A/B test

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Katsuyuki Takahashi

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Oct 1, 2024, 12:32:41 PM10/1/24

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Hello Firebase community,I hope this message finds you well.
We recently conducted an A/B test targeting iOS users using Remote Config and A/B Testing. The results showed a significant discrepancy between the user data available in GCP's BigQuery (approximately 1.49 million users) and the number reported in the Firebase console (2.26 million users). In contrast, for the A/B test conducted simultaneously for Android users, the user numbers in BigQuery matched those displayed in the Firebase console.
Could you please clarify why the data (the values of the user property that identify users) obtained from the A/B test targeting iOS users cannot be fully synced to BigQuery? Additionally, if there is a way to resolve this issue, I would appreciate your guidance.Thank you for your help!
Best regards,

Joe Spiro

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Oct 1, 2024, 12:49:09 PM10/1/24

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As this request is likely to be be fairly in depth and involve a back and forth discussion, you are more likely to resolve this by reaching out to Firebase Support.

Katsuyuki Takahashi

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Oct 2, 2024, 8:17:24 AM10/2/24

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Thank you for your quick reply! I will reach out to Firebase Support following your advice.

Kind Regards,
Takahashi