SMS with URLs generated from Firebase URL shortening service blocked by Verizon email-SMS gateway

[regi...@crc-corp.com]

My company uses the email to SMS gateway to send SMS alerts for traffic and travel events to several thousand subscribers per day. We include links to the traffic/travel event in the SMS alert so that people can view the event on a map and any other details that were not included in the original text.

 

We recently ended our bit.ly contract and implemented the free Firebase URL shortener service provided by Google. We found that Verizon blocks all SMS alerts that include a link generated by the Firebase URL shortening service.

 

Our systems show that the alert is successfully generated and accepted by Verizon, but it is never delivered. Can you please advise if there is anything we can do to prevent these alerts from being filtered? Has anyone run into this issue as well?

Note: we are not seeing this issue with ATT or TMobile.

[Ian Barber]

Haven't heard of anything similar - I would guess the only place to reach out to is Verizon. Out of interest, is your domain an app.goo.gl or a page.link type?

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[registration account]

Hi Ian,

I reached out to Verizon support and they are looking into it, but I'm guessing it will be a slow process.  Our domain is page.link. Is there a way to use the app.goo.gl domain?

Mary

On Fri, Jul 20, 2018 at 4:21 PM, 'Ian Barber' via Firebase Google Group <fireba...@googlegroups.com> wrote:

Haven't heard of anything similar - I would guess the only place to reach out to is Verizon. Out of interest, is your domain an app.goo.gl or a page.link type?

On Thu, Jul 19, 2018 at 4:42 PM <regi...@crc-corp.com> wrote:

My company uses the email to SMS gateway to send SMS alerts for traffic and travel events to several thousand subscribers per day. We include links to the traffic/travel event in the SMS alert so that people can view the event on a map and any other details that were not included in the original text.

 

We recently ended our bit.ly contract and implemented the free Firebase URL shortener service provided by Google. We found that Verizon blocks all SMS alerts that include a link generated by the Firebase URL shortening service.

 

Our systems show that the alert is successfully generated and accepted by Verizon, but it is never delivered. Can you please advise if there is anything we can do to prevent these alerts from being filtered? Has anyone run into this issue as well?

Note: we are not seeing this issue with ATT or TMobile.

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[Kechy Eke]

Hi Mary,

Thanks for the update. My name is Kechy and I am the PM on FDL. Do you have a pre-existing app.goo.gl domain? If so you could continue to use that to create links. Unfortunately we are not allowing users to create new app.goo.gl domains. We want to encourage folks to use page.link instead because this is more customizable and is more brand agnostic.

Do you have the support info for Verizon? We would probably need to reach out to them directly since this may affect other customers.

Thanks!

On Tuesday, July 24, 2018 at 9:11:14 AM UTC-7, registration account wrote:

Hi Ian,

I reached out to Verizon support and they are looking into it, but I'm guessing it will be a slow process.  Our domain is page.link. Is there a way to use the app.goo.gl domain?

Mary

On Fri, Jul 20, 2018 at 4:21 PM, 'Ian Barber' via Firebase Google Group <fireba...@googlegroups.com> wrote:

Haven't heard of anything similar - I would guess the only place to reach out to is Verizon. Out of interest, is your domain an app.goo.gl or a page.link type?

On Thu, Jul 19, 2018 at 4:42 PM <regi...@crc-corp.com> wrote:

My company uses the email to SMS gateway to send SMS alerts for traffic and travel events to several thousand subscribers per day. We include links to the traffic/travel event in the SMS alert so that people can view the event on a map and any other details that were not included in the original text.

 

We recently ended our bit.ly contract and implemented the free Firebase URL shortener service provided by Google. We found that Verizon blocks all SMS alerts that include a link generated by the Firebase URL shortening service.

 

Our systems show that the alert is successfully generated and accepted by Verizon, but it is never delivered. Can you please advise if there is anything we can do to prevent these alerts from being filtered? Has anyone run into this issue as well?

Note: we are not seeing this issue with ATT or TMobile.

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[jon.g...@tab32.com]

 We have just confirmed that our verizon customers are having goo.gl urls stripped from their text messages under some conditions:

The urls are NOT stripped if they appear before any text message (first thing in the message) or if the protocol is http : http://goo.gl