I purchased a 24x48 kit from Nate almost a year ago, and I have yet to be able to use it. I call, leave messages, and I get no help whatsoever. I am a bit pissedDavid
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So it took public humiliation to get a response from you. It runs backwards, ot leaves tool marks it os headed to the recycling bon
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Nate just forget it. You got your money. O am to the point of not giving A craps about it. I jave tried reprogramming mach? I have rebuilt the machine 3 times.
I've tried switching the cables I've tried switching the boxes I've tried I've tried everything to them things don't work
On Apr 28, 2015, at 1:53 PM, Nathan Lowrie <na...@finelineautomation.com> wrote:I responded with the following email at 5:51pm.David,Couple of notes:<8917b3d4afecea9e50391b5d0566916f.png><9c5344aca683d5c555bb03a29430d3ac.png>Your motor mounting looks good for the X and Y and Z. The assembly video (https://youtu.be/cQ3pjnaX1es) should have all the pictures you you need of the mounting.I will send you instructions shortly on what you need to do in Mach 3 to reverse the direction so it goes the way you want and doesn’t have the stops.I then sent him the following videos right before 7pm.At 7:12pm, Dave responds with a thank you. At this point, I was checking email and phone every so often in case David would respond. I didn't hear anything from him and went to bed at 11:00. He calls at 11:58pm and leaves a voicemail. At 12:15 and 12:35, I get the following emails.<f02759661dda53ee55f70047e5b6babb.tiff>So, here we are. David, I will continue to help you with this but you have to let me know what is going on. At no point in the original email do you mention your problems with the X-Axis bearings. The solutions for Mach 3 that I gave you will solve your problem of the reversed axis that you sent in your email. If you would of emailed me before you spent 6 hours and said that you couldn't get all of the bearings to touch, I could have sent you the information below on the X-Axis rails yesterday and saved you the frustration. You say you want a refund. I will be glad to grant an exception to our return policy and give you a refund for the full amount paid for the product. Please ship the router back and upon receipt of the router I will issue you either a check or PayPal credit. If you do not wish to pursue the refund, I will still help you get this router up and running.The reason why you could not get all of the X-Axis bearings to touch is because the 4 carriages on the X-Axis are over constrained. It's not uncommon for the bearings to loose contact briefly at times on the steel, especially when the system is "overconstrained" with two carriages on each side, so this is not worth spending too much time on. Your carriages are probably fine. We see this a lot on our machines and it has not affected the accuracy of the machine. In the assembly video, we have you set each carriage to contact all the bearings because it's a good starting point. Once you add the interface plate and mount the gantry on to connect the 2 plates, the system becomes over constrained and the bearings will ride slightly differently than they would if you just had the carriage by itself or with just the plate. I can see that the video would imply that after it's all built they should be in full contact all of the time. I will be adding this info into the video so the point is clearer.Regards,NateOn Apr 28, 2015, at 1:40 PM, Nate Lowrie <na...@finelineautomation.com> wrote:It seems that I have to put all communication on here from now on so... Dave sent me the following email at 3:11am in the morning yesterday.Nate,I am going to disassemble the gantry's on this,router tomorrow,,and try to get this,thing to work. I do not have Internet access in my shop so I need the stand alone videos.I need the assembly video, the Mach 3 video. I want the router up and down to be Z axis, the 48 inch run to be the X axis and the 24 inch to be Y.Feel free,to upload any projects that you might want to throw in there, Aspire 8.0, anything that could help me out. I would like some still pictures of the motor mounting on the Z, X, and Y.Here is what's going on. The pictures will show where 0.0,0 should be. What happens is that the gantry moves,in the wrong direction, it tries,to bang against the bump stops, instead of going + it tries to,go - Also, the Z axis travels too far up and comes,out of the bearings. We need a bump stop on the?I NEED this machine to work, it is the only way I have to make money. I got put out of the Army on a medical discharge! So I gotta get this thing running.Ok here are the pictures with explications.#1. The X thinks it is in them wrong placeThis should be 0,0,0, but it is not. This isIt thinks that it should start here and mot + to the left. This leaves the route 8 inches off the table before we get started.Here are a few pictures of the Z axis, did I build,it right? It seems like thee is almost a foot of unused travel area sticking up.This is hard to see because of the e-chain, but is it built right?
Here are some pictures of the X motor mounts. The X gantry is very hard to move with the power off, the Y has so,e teeth on the pulley that are causing it to jump, not sure what's,going on there, but it does move easily.Ok, there you have it. All my problems, and all of the evidence,that you will need diagnose. I will be out until about 2 PM CDT, so if you need to talk, we can do it after that time. XXX-XXX-XXXX is my cell.If you need more evidence let me know.I responded with the following email at 5:51pm.David,Couple of notes:Your motor mounting looks good for the X and Y and Z. The assembly video (https://youtu.be/cQ3pjnaX1es) should have all the pictures you you need of the mounting.I will send you instructions shortly on what you need to do in Mach 3 to reverse the direction so it goes the way you want and doesn’t have the stops.I then sent him the following videos right before 7pm.At 7:12pm, Dave responds with a thank you. At this point, I was checking email and phone every so often in case David would respond. I didn't hear anything from him and went to bed at 11:00. He calls at 11:58pm and leaves a voicemail. At 12:15 and 12:35, I get the following emails.So, here we are. David, I will continue to help you with this but you have to let me know what is going on. At no point in the original email do you mention your problems with the X-Axis bearings. The solutions for Mach 3 that I gave you will solve your problem of the reversed axis that you sent in your email. If you would of emailed me before you spent 6 hours and said that you couldn't get all of the bearings to touch, I could have sent you the information below on the X-Axis rails yesterday and saved you the frustration. You say you want a refund. I will be glad to grant an exception to our return policy and give you a refund for the full amount paid for the product. Please ship the router back and upon receipt of the router I will issue you either a check or PayPal credit. If you do not wish to pursue the refund, I will still help you get this router up and running.The reason why you could not get all of the X-Axis bearings to touch is because the 4 carriages on the X-Axis are over constrained. It's not uncommon for the bearings to loose contact briefly at times on the steel, especially when the system is "overconstrained" with two carriages on each side, so this is not worth spending too much time on. Your carriages are probably fine. We see this a lot on our machines and it has not affected the accuracy of the machine. In the assembly video, we have you set each carriage to contact all the bearings because it's a good starting point. Once you add the interface plate and mount the gantry on to connect the 2 plates, the system becomes over constrained and the bearings will ride slightly differently than they would if you just had the carriage by itself or with just the plate. I can see that the video would imply that after it's all built they should be in full contact all of the time. I will be adding this info into the video so the point is clearer.Regards,Nate
On Tuesday, April 28, 2015 at 12:27:51 AM UTC-4, David Qualls wrote:So, Nate thought that my issues were solved because I quit calling and emailing him. The fact is that he never would return a call or email, so I just gave up. Today his solution was a Mach 3 issue, which after sending him a quite detailed message, about the x cars not riding the flat steel, here we are again. I want a refund, I am so disappointed in not only the product but the customer service. I am at my wits end. But, I do have to say that I went cheap on a Cnc router, and that is what I got.....
So, Nate thought that my issues were solved because I quit calling and emailing him. The fact is that he never would return a call or email, so I just gave up. Today his solution was a Mach 3 issue, which after sending him a quite detailed message, about the x cars not riding the flat steel, here we are again. I want a refund, I am so disappointed in not only the product but the customer service. I am at my wits end. But, I do have to say that I went cheap on a Cnc router, and that is what I got.....
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On Apr 28, 2015, at 1:53 PM, Nathan Lowrie <na...@finelineautomation.com> wrote:
I responded with the following email at 5:51pm.
David,Couple of notes:<8917b3d4afecea9e50391b5d0566916f.png><9c5344aca683d5c555bb03a29430d3ac.png>
Your motor mounting looks good for the X and Y and Z. The assembly video (https://youtu.be/cQ3pjnaX1es) should have all the pictures you you need of the mounting.I will send you instructions shortly on what you need to do in Mach 3 to reverse the direction so it goes the way you want and doesn’t have the stops.I then sent him the following videos right before 7pm.
At 7:12pm, Dave responds with a thank you. At this point, I was checking email and phone every so often in case David would respond. I didn't hear anything from him and went to bed at 11:00. He calls at 11:58pm and leaves a voicemail. At 12:15 and 12:35, I get the following emails.
<f02759661dda53ee55f70047e5b6babb.tiff>
So, here we are. David, I will continue to help you with this but you have to let me know what is going on. At no point in the original email do you mention your problems with the X-Axis bearings. The solutions for Mach 3 that I gave you will solve your problem of the reversed axis that you sent in your email. If you would of emailed me before you spent 6 hours and said that you couldn't get all of the bearings to touch, I could have sent you the information below on the X-Axis rails yesterday and saved you the frustration. You say you want a refund. I will be glad to grant an exception to our return policy and give you a refund for the full amount paid for the product. Please ship the router back and upon receipt of the router I will issue you either a check or PayPal credit. If you do not wish to pursue the refund, I will still help you get this router up and running.The reason why you could not get all of the X-Axis bearings to touch is because the 4 carriages on the X-Axis are over constrained. It's not uncommon for the bearings to loose contact briefly at times on the steel, especially when the system is "overconstrained" with two carriages on each side, so this is not worth spending too much time on. Your carriages are probably fine. We see this a lot on our machines and it has not affected the accuracy of the machine. In the assembly video, we have you set each carriage to contact all the bearings because it's a good starting point. Once you add the interface plate and mount the gantry on to connect the 2 plates, the system becomes over constrained and the bearings will ride slightly differently than they would if you just had the carriage by itself or with just the plate. I can see that the video would imply that after it's all built they should be in full contact all of the time. I will be adding this info into the video so the point is clearer.Regards,Nate
So, Nate thought that my issues were solved because I quit calling and emailing him. The fact is that he never would return a call or email, so I just gave up. Today his solution was a Mach 3 issue, which after sending him a quite detailed message, about the x cars not riding the flat steel, here we are again. I want a refund, I am so disappointed in not only the product but the customer service. I am at my wits end. But, I do have to say that I went cheap on a Cnc router, and that is what I got.....

So, Nate thought that my issues were solved because I quit calling and emailing him. The fact is that he never would return a call or email, so I just gave up. Today his solution was a Mach 3 issue, which after sending him a quite detailed message, about the x cars not riding the flat steel, here we are again. I want a refund, I am so disappointed in not only the product but the customer service. I am at my wits end. But, I do have to say that I went cheap on a Cnc router, and that is what I got.....
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On Apr 28, 2015, at 10:46 PM, David Qualls <david.w...@gmail.com> wrote:
Here is a short story. The cold roll is,1/32nd wider at the x+ end of the long gantry.
CW2 David Qualls
David,I accept that I may not have responded to an issue. That is my fault. When you didn't follow up I really did think that you had it solved. I am sorry about the miscommunication. I want to help you with this, but you got to let me know what the issue is. There was nothing in your first email yesterday about the X-Axis carriages touching.Let me know if you want to continue working to get it working or will be shipping it back for a refund.Regards,
Nate
On Tuesday, April 28, 2015 at 1:57:21 PM UTC-4, David Qualls wrote:
Nate,I apologize for the anger outburst, but I have not been able to get this thing working, and it has been almost a year, and you did quit responding. I will play nice from now on
CW2 David Qualls
It seems that I have to put all communication on here from now on so... Dave sent me the following email at 3:11am in the morning yesterday.
Nate,I am going to disassemble the gantry's on this,router tomorrow,,and try to get this,thing to work. I do not have Internet access in my shop so I need the stand alone videos.I need the assembly video, the Mach 3 video. I want the router up and down to be Z axis, the 48 inch run to be the X axis and the 24 inch to be Y.Feel free,to upload any projects that you might want to throw in there, Aspire 8.0, anything that could help me out. I would like some still pictures of the motor mounting on the Z, X, and Y.Here is what's going on. The pictures will show where 0.0,0 should be. What happens is that the gantry moves,in the wrong direction, it tries,to bang against the bump stops, instead of going + it tries to,go - Also, the Z axis travels too far up and comes,out of the bearings. We need a bump stop on the?I NEED this machine to work, it is the only way I have to make money. I got put out of the Army on a medical discharge! So I gotta get this thing running.Ok here are the pictures with explications.#1. The X thinks it is in them wrong place
This should be 0,0,0, but it is not. This is
It thinks that it should start here and mot + to the left. This leaves the route 8 inches off the table before we get started.Here are a few pictures of the Z axis, did I build,it right? It seems like thee is almost a foot of unused travel area sticking up.
This is hard to see because of the e-chain, but is it built right?
Here are some pictures of the X motor mounts. The X gantry is very hard to move with the power off, the Y has so,e teeth on the pulley that are causing it to jump, not sure what's,going on there, but it does move easily.
Ok, there you have it. All my problems, and all of the evidence,that you will need diagnose. I will be out until about 2 PM CDT, so if you need to talk, we can do it after that time. XXX-XXX-XXXX is my cell.If you need more evidence let me know.I responded with the following email at 5:51pm.
David,Couple of notes:
Your motor mounting looks good for the X and Y and Z. The assembly video (https://youtu.be/cQ3pjnaX1es) should have all the pictures you you need of the mounting.I will send you instructions shortly on what you need to do in Mach 3 to reverse the direction so it goes the way you want and doesn’t have the stops.I then sent him the following videos right before 7pm.
At 7:12pm, Dave responds with a thank you. At this point, I was checking email and phone every so often in case David would respond. I didn't hear anything from him and went to bed at 11:00. He calls at 11:58pm and leaves a voicemail. At 12:15 and 12:35, I get the following emails.
So, here we are. David, I will continue to help you with this but you have to let me know what is going on. At no point in the original email do you mention your problems with the X-Axis bearings. The solutions for Mach 3 that I gave you will solve your problem of the reversed axis that you sent in your email. If you would of emailed me before you spent 6 hours and said that you couldn't get all of the bearings to touch, I could have sent you the information below on the X-Axis rails yesterday and saved you the frustration. You say you want a refund. I will be glad to grant an exception to our return policy and give you a refund for the full amount paid for the product. Please ship the router back and upon receipt of the router I will issue you either a check or PayPal credit. If you do not wish to pursue the refund, I will still help you get this router up and running.The reason why you could not get all of the X-Axis bearings to touch is because the 4 carriages on the X-Axis are over constrained. It's not uncommon for the bearings to loose contact briefly at times on the steel, especially when the system is "overconstrained" with two carriages on each side, so this is not worth spending too much time on. Your carriages are probably fine. We see this a lot on our machines and it has not affected the accuracy of the machine. In the assembly video, we have you set each carriage to contact all the bearings because it's a good starting point. Once you add the interface plate and mount the gantry on to connect the 2 plates, the system becomes over constrained and the bearings will ride slightly differently than they would if you just had the carriage by itself or with just the plate. I can see that the video would imply that after it's all built they should be in full contact all of the time. I will be adding this info into the video so the point is clearer.Regards,NateOn Tuesday, April 28, 2015 at 12:27:51 AM UTC-4, David Qualls wrote:So, Nate thought that my issues were solved because I quit calling and emailing him. The fact is that he never would return a call or email, so I just gave up. Today his solution was a Mach 3 issue, which after sending him a quite detailed message, about the x cars not riding the flat steel, here we are again. I want a refund, I am so disappointed in not only the product but the customer service. I am at my wits end. But, I do have to say that I went cheap on a Cnc router, and that is what I got.....
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Ok. Without the motor then just the the gantry plates it's about 6 inches from each end it its pretty much just hangs up completely it looks like the the cabin cruiser actually bigger than a 20 I don't know I can't see where that's making contact I mean I get another look tanned and I don't I just don't see but there's a scratch mark on the 1820 it kind of looks like the 80 20 twisted or something I'm not exactly sure I'm going to get that in there a little closer than an hour I'll get back to you
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Still not working correctly. But i am still working on it.
I quit working on it Nate, the leasing company is coming to get it.
David