Fwd: AMAZON OFF CAMPUS DRIVE @ SRM IST RAMAPURAM CAMPUS ON 23/12/17 ( SATURDAY ) ONLY FOR 2017/2016/2015/2014 PASSED OUT GRADUATES

Pandiyarajan Gurupatham

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Dec 15, 2017, 4:47:59 AM12/15/17

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Dear Placement Officers,

Amazon is planning to do a drive on 23/12/17 ( Saturday ) for the job profile 0f Vendor Contract Management Associate (VCM Associate) for the passed out graduates.

Pl ask the interested & eligible students to register in the below link & attend the drive accordingly :

https://goo.gl/forms/2yJejWgeTYjcHB6t1

Thanks & Regards
T. Madhavan, B.E., M.B.A.,
Placement Officer,
SRM University,

Ramapuram Campus
Bharathi Salai,
Ramapuram,
Chennai - 600 089
Tel.       : 044-30603157
Mob.    : +919842916830
E-mail    : plac...@rmp.srmuniv.ac.in

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AMAZON OFF CAMPUS DRIVE @ SRM IST RAMAPURAM CAMPUS ON 23/12/17 ( SATURDAY ) ONLY FOR 2017/2016/2015/2014 PASSED OUT GRADUATES

Amazon is planning to do a drive on 23/12/17 ( Saturday ) for the requirement as given below:
· Designation : Vendor Contract Management Associate (VCM Associate)

· Job Description : Attached

· Work Location : Chennai

· Experience : 0 to 3 years

· Requirement:

o Any Graduation

o 0 to 3 years of experience in any domain

Job Profile – Vendor Contact Management Associate Sr
The Vendor Contact Management Associate Sr, acts as the primary interface between
Amazon and our Vendors, providing phone and/or email support governed by internal
service level agreements. The Vendor Contact Management Sr. will be responsible for
providing timely and accurate operational support to Vendors on the Amazon platform. The
successful candidate has an immediate, distinct effect on the experience of customers of
Amazon, making a strong record of customer focus a high standard for the role. A Vendor
Contact Management Sr. is expected to address chronic system issues, provide process
improvements, develop internal documentation, and contribute to a team environment.
Summary of Responsibilities
 Demonstrates effective, clear and professional written and oral communication.
 Provides prompt and efficient service to Amazon Vendors including the appropriate
escalation of Vendor’s issues.
 Maintains a positive and professional demeanor always portraying the company in a
positive light and effectively managing sensitive issues.
 Demonstrates excellent time-management skills and the ability to work
independently while using departmental resources, policies and procedures.
 Contributes to a positive team environment and proactively aids team members with
difficult contacts as needed.
 Maintains acceptable performance metrics such as quality, productivity, first contact
resolution, and attendance.
 Actively seeks solutions through logical reasoning and data interpretation skills and
identifies trends to appropriate channel including improvement suggestions.
 Liaise with other departments such as Customer Service, Merchant Investigations, or
Payments teams as required to resolve Vendor’s issues and questions.
Basic Qualification:
 Education: 3rd level qualification – Graduation
 Language: English proficiency
 6 + months experience within a customer service /contact centre environment would
be an advantage
 Demonstrated desire to expand skills into new areas.
 Technical (Computers & Internet) savvy is required. Desired skill-sets include MS
Office Application Excel and Internet Explorer / Mozilla Firefox
 Business acumen in areas of e-commerce and retail is advantageous
 Process improvement awareness and experience
 Enthusiasm and strong self-motivation.
 Strong prioritization and time management skills, with a high degree of flexibility.
 Ability to embrace constant change with flexibility and good grace.
 Demonstrate appropriate sense of urgency and adaptability in response to changing
business needs
 Demonstrates effective communication, composure, and professional attitude
 Exemplary performance record, particularly with regard to quality & productivity

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Have a nice day

With Regards

Dr.K.G.Srinivasagan
Dean Placement
National Engineering College
(An Autonomous Institution)
Kovilpatti - 628503
Thoothukudi District

Mobile: 94421 42502
LandLine:04632 226955, 222502 ext: 1062
Fax: 04632 232749
www.nec.edu.in

Job Description - VCM Associate Sr.pdf

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