When opening Acrobat Reader on Windows 11 I have the normal window borders, can see the close, minimize and expand icons. When I hover the mouse over that area, the window borders disappear. I have to click the edge of the window to get it back. See the examples below, first one is normal and the second is the abnormal window:
I did an in-place upgrade to Windows 11 from Windows 10. Acrobat reader was previously installed under W10. This is the only program with this trouble, all others came through the upgrade without any problems.
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You may also try to turn off the protected mode for testing. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup' ,Turn off the protected mode and uncheck Enhanced Security > Click OK and reboot the computer once.
We are sorry to hear that. Would you mind collecting the Adobe CC logs -cloud/kb/cc-log-collector.html and the procmon logs -docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud as described here -cloud/help/sharing-pdfs.html so that we can isolate the issue for the fix.
I have the exact same issue as of Dec 2022. What is the cause and solution?
I have uninstalled Adobe Reader, used the Acrobat Cleaner Tool, rebooted and reinstalled.
I installed a Spacemouse Compact and SpaceMouse Wireless a few days ago, so your comment got my attention! However, I think this started prior to that. Have you tried uninstalling the SpaceMouse software and drivers, and making sure the device(s) are removed from Device Manager? What happens then?
I can comfirm that after closing all the 3dx processes, Acrobat Reader acts normal. The porblem reoccur immediately after starting the 3dxWare again.
Unfortunately I'm depending on my Space Mouse for my everyday work.
A laptop has been freshly built multiple times from a Windows 11 22H2 ISO, with no additional software or drivers installed, to isolate possible causes.
Then Adobe Acrobat Reader was installed (from without the two McAfee add-ons) and the Adobe Reader behaviour was normal.
3DxWare 10 for Windows (v10.8.1 from ) was installed and Adobe Reader restarted.
Within 10 seconds the menus, borders and title bar displayed incorrectly. This error can be induced repeatedly.
I have windows 10 and acrobat reader DC. Acrobat will not open, just spins and then stops. PDFs will not open unless I open through email. I have tried uninstalling and reinstalling, I have tried trouble shooting. not sure what else to do. I have read other threads that suggest opening Acrobat and changing settings but I cannot even open to get to settings.
We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and use Acrobat cleaner tool to remove any corrupt and conflicting installation files Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Hi Anan Sri, I did what you mentioned but it still does not open. I have Uninstalled, reinstalled multiple times, applied compatibility, watched multiple tutorials but it is not opening. I have to use pdf for my office work, please help me fix this problem.
The same problem. As can be seen in Task Manager, the program has started up, but not the graphical interface, nothing is displayed on the the screen. Compatibilty setting (Windows 8 ) solved the problem.
Link for Cleaner tool do not work & could not find it. Second time in 1 month that Adobe will not open. Compatibility is set for Windows 8. Will not change - Do No Open with Protected Mode Disabled is marked. When try to change it pops up -"Adobe Acrobat cannot Open in Protected Mode due to an incompatibility with your system configuration." I have already uninstalled & reinstalled this program. Please advise.
hi. i read your response. I have windows 10 and my PD f's are being saved to Microsoft edge. I decided to purchase adobe acrobat user guide because the Adobe Reader I had would only allow me to read and I wanted to be able to edit my pages for move the pages around in my document. However I did everything that you told me but it won't show me a compatibility under the same category that you mentioned it doesn't have compatibility under properties so I'm wondering what to do from there
Hi, I have the same issue. I have Adobe CS. All programs work, apart from Acrobat. Very annoying. Tried all above, and lots more (de-install / install 2, 3 times) hoping for fixes. Adobe must know of this issue. Where's the fix?
was having same problem, did everything that was suggested, cleaner, re-install etc... still had same issue. sigh... was getting really frustrated been trying to find a solution since we updated to windows 10. anyways for the heck of it, i clicked on "run compatibility troubleshooter" (from the properties of Adobe icon) then "try recommended setting", now i have done this before, but it always suggested i try compatibility with windows 7, this time it suggested windows 8..... and Hallelujah, it works!!
I have the same issue - since last week. I can only open Acrobat DC as administrator, ok I can't even open it via this method anymore... and all of the above fixes didn't solve the problem. I have un- and re-installed the program through Creative Cloud, and now when I click on a pdf-file from inside filemanager, it says it cannot find the file!
It started as failure to open PDFs; I uninstalled and reinstalled AR DC, still PDFs on emails in MS Outlook would not open. Then I tried to open PDFs in Documents folders - got a message "Windows cannot find [file name clicked on]. Make sure you typed the name correctly then try again". I got the Adobe Cleaner which cleaned up and uninstalled AR DC; reinstalled it again from Adobe website. Still cannot open any PDF anywhere with AR DC. But can open PDFs perfectly OK with Avast Browser and Google Chrome. Then found I cannot even open AR DC as a free standing program by clicking in program list, and right clicking does not offer an 'open' option. So completely stuck! Help please.
I'm hoping this post will add tot the noise and hopefully get attention drawn this way sooner. Have tried every fix mentioned in this thread. Have even messed with my registry, which I rarely do, based on other threads for simillar problems. I have regular desktop Acrobat DC installation so I can use it when I have no connectivity, which is often. This is a crippling problem that just started two days ago for me. Probably based on a windows update.
OK, I have been struggling with this same issue for weeks and, at least for me, have come upon a solution. Find the Acrobat DC icon on your desktop or from within the directory where the program is located. Right-click and choose "Properties". Click "Compatability" and check the box to enable it to run in compatibility mode for Windows 8. Click "OK" and then try to open Acrobat DC. It should open right up....at least it did for me. Hope this helps cuz Adobe damned-sure ain't doing nothin' to address this problem!
I, too, have just started to have this problem (started around June 8, 2020): when trying to open any .pdf file, I get the error message, "Windows cannot find [file @ location]. Make sure you typed the name correctly, then try again." Am using Windows 10. Have used Adobe Acrobat and Cleaner Tool, reinstalled from provided download, ran as administrator, etc. I too, am keeping Acrobat Reader as a stand-alone from the Creative Cloud, because my Internet is very spotty (thanks, AT&T!). But still does not work! Please fix this or put some fire under Microsoft's ass to get it to work.
I just updated to Windows 11, and installed Adobe Acrobat. The website forced me to install Adobe Creative Cloud, and insists I use that to install all apps. It says it has installed Adobe Acrobat, and there is no "Pro" option available. I am able to edit pdfs online using the cloud based version of the software, but the desktop app version will only open adobe acrobat reader, so I cannot edit a pdf unless I use the web based version. Did they get rid of the acrobat pro desktop app, or do I need to do something to use that instead of the reader? I have tried setting my defaults, etc., and they do not show it as "reader" they simply say "adobe acrobat".
When I open the desktop version (Adobe Acrobat) I only have 6 tools available. I have tried viewing all tools, and searching. I cannot edit pdf, organize pages, redact, etc. Only view, and request signatures. See attached screenshot. At the top it says Adobe Acrobat Reader. However, when I launch creative cloud, this is the only thing that opens.
When I access the web version, I can use all the tools. When I click download desktop application, it sends me to adobe creative cloud, and creative cloud says I have Adobe Acrobat installed, not Adobe Reader.
Also, just FYI, when I search my installed apps, I do not see Adobe Reader anywhere. Same when I open Creative Cloud to see what apps I have installed. Adobe Reader is not listed anywhere, and I do not seem to be able to uninstall adobe reader. I also do not have it as an option in my default preferences. In all of these places, I can only select Adobe Acrobat. However, every time I open a pdf, it says Adobe Acrobat Reader at the top, and will not let me edit a pdf.
I need someone from Adobe who knows about the Readers inner workings to tell me where the Registry key is that should point the reader exe to the windows program. (Windows 7 Professional, Service Pac 1).
You're not the only one, David, I can't get Acrobat to open using any method and am getting the same error message as you. I've tried uninstalling and reinstalling and repairing and nothing works. I can't open PDFs at all anymore, while they were opening fine with Reader before I installed Acrobat.
I am not the "only one". Given that Adobe Reader AcroRd32.exe is installed from Adobe.com and makes entrys to the users registry it stands to reason that within the compiled exe file there exists a call via the registry. Somehow the registry keys involved with Adobe call a path and somewhere misdirected.
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