NEEED === Project Manager/Program Manager === Bellevue WA

[yusuf ec]

Role : Project Manager/Program Manager

Location : Bellevue WA

Duration : 6+ Month





The Digital Program Manager, Go to Market, is the main point of
coordination, communication and facilitation for offers deployed on
Web. The person who succeeds in this position will be highly competent
in coordinating teams across Web including stakeholders from
marketing, eCommerce, product, creative services, testing and
development. In order to successfully align with new product launches
and dependencies and steer them through from feasibility to
deployment, this position also requires superior organizational,
tactical and communication skills to help manage digital teams in the
development and deployment of new products and services in a complex
and ever-changing environment.



Responsibilities:

• Program management leader and coordinator of digital business,
product, testing and development teams to successfully deploy offers
on web channels.

• Responsible for overall communication of risks and dependencies
between digital teams and out to the larger organization, including
executives/leadership.

• Organization of schedules, dashboards and status reports

• Understand timelines and team dependencies/constraints in order to
maximize efficiencies and avert foreseeable issues.

• Ability to work and prioritize multiple offers at a time which vary
in complexity and intensity.

• Responsible for being ahead of incoming offers and initiating
communications and assessments.

• Coordinate testing and NOD activities

• Assist in maintenance of centralized database and communications about offers

• Daily/weekly/monthly reporting about ongoing offers and
post-deployment analysis

Qualifications:



• Program Management Professional Certification (PMP)

• 5 years of project or program management experience

• Strong written and verbal communication skills

• Self-starter; comfortable driving work in a fast-paced, dynamic environment

• Experience creating schedules/dashboards/reports in Excel, MS
Project, PowerPoint and Word

• Experience working with technical/development teams and web-based
applications preferred









Thanks,

Yusuf Khan

United Software Group Inc.

565 Metro Place South. Suite # 110

Dublin, OH 43017

Fax: 1-866-764-1148

yusu...@usgrpinc.com

www.usgrpinc.com

USG is an Equal Opportunity Employer. Qualified applicants will
receive consideration for employment without regard to race, color,
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[yusuf ec]

Role : Project Manager/Program Manager

Location : Bellevue WA

Duration : 6+ Month

The Customer Care Organization has recognized a need for a end to end
owner of complex pain points that are specifically related to the
Customer Experience within the Customer Care support process.

This individual will be responsible for understanding/managing a
database of existing frontline/customer pain points, new
frontline/customer centric Pain Points and potential
frontline/customer Pain Points as they relate to the Care experience
and working with key subject matter experts in the appropriate fields
to determine a path of resolution.

This individual will also be responsible for coordinating SME's
(Customer Experience Managers) to provide weekly readouts of the pain
points existing in the database and then providing an overview of that
readout to the Directors and VP of the Customer Care Experience team.

The best candidate will have a tenacious appetite for improving
customer and frontline experiences and have the ability to build
extremely strong business relationships across the Care organization
to make that happen.

Other desirable attributes include skill and background in the following areas.

Customer Care (Service) Call Center operations background.

Ability to think like a customer.

An ability to deliver complex business solutions Creates and implement
strategic vision for program success.

Familiarity with the Capital Assessment Process

Self starter with the ability to manage all aspects of large and
complex projects throughout the infrastructure and software
development project lifecycles including project scope, schedule,
resources, quality, costs and change.

Ability to translate project requirements into project objectives and
tasks, managing task assignment to project resources and reporting on
and managing project scope throughout the lifecycle.

Able to develop detailed project schedules, resource plans, status
reports, budget forecasts and influences the effectiveness of a team
that integrates multiple functions/disciplines.

Conducts project meetings, sets and manages client expectations by
solving complex issues and changes when appropriate exercising complex
Risk, Issue and Change Management best practices.

Interfaces with all areas affected by the project, including end user,
services organizations, vendors and implementations partners.

Reviews project deliverables for accuracy and apprises management of
issues effecting project status and offers solution to solve the
issues.

Ensures satisfactory transfer of custody and control of product upon
completion (handoff) and close all project documentation and archive
appropriate records.

Ability to work with several cross functional partners to understand
complex customer pain points, challenges associated with solving those
pain points (procedural, technical, financial) and an ability to
formulate options for resolution.

Strong business acumen with the ability to present complex issues and
recommendations to leadership teams (Director and above).

Understanding of Enterprise Project Management processes
(Agile/Waterfall) a must!

Familiarity with developing technical/financial investment proposals a plus!

Exceptional SharePoint Skills a must!