Vonage Contact Center Download
Lucille Minasian
Before you transfer your phone number to Vonage, contact your DSL Internet service provider to request they convert your DSL service to stand-alone service. If the stand-alone service is not set up before your transfer completes, you will lose your Internet service and the ability to make phone calls.
HIGH-SPEED INTERNET REQUIRED. VALID FOR NEW ACCOUNTS ONLY. RATES EXCLUDE INTERNET SERVICE, FEES AND TAXES. Extensions permits inbound and outbound calling on up to two additional registered phones at the home calling plan rates. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 400), all call minutes placed from both your home and registered Extensions phones will count toward your monthly minutes allotment. Extensions calls made from mobiles use data or airtime and may incur surcharges, depending on your mobile plan. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Explore the full suite of scalable Vonage cloud contact center features. The rich solution set helps with performance management, integrates CRM channels, routes your customers intelligently, and optimizes your team.
The cloud contact center software that brings it all together
It's easy to see how the flexible, private, and reliable Vonage Contact Center (VCC) creates all-around better sales and service experiences. You'll see it in your teams' productivity and satisfaction. Your controlled costs. Your customers' first-call resolutions. Your integrated CRM. And more.
Our contact center platform
With Vonage Contact Center, you get a platform that delivers proven performance, reliability, and availability, secures your customer data, complies with the standards and regulations that matter most, and enables on-demand scalability so you can expand as your business grows.
SECURITY & COMPLIANCE
Committed to maintaining the highest standards of security and compliance
Vonage takes data security and compliance seriously, so at every stage and with every interaction, we strive to completely justify our customers' trust in our contact center solution.
"Vonage has a clean user interface. I appreciate that I can always see when my coworkers are online and can be messaged. My contact book is easily integrated with other devices, and the mobile app is a pleasure to use as well. It has allowed my personal business to flourish in the new state where I reside."
The Small Business Bundle is a complete calling center lite solution which includes Calling, Messaging, Video conferencing, Virtual Receptionist and Call Monitoring plus premium features such as Call Queues, Virtual Voicemail Transcription, Call Recording On-Demand, Company Call Recording, Call Group and Paging Groups.
The Small Business Bundle is a call center lite solution that helps small businesses improve customer satisfaction by handling large inbound call volumes, connect customers with a representative who has enough information to solve a problem or find someone who does, and record calls to ensure accuracy of information. Additionally, Call Monitoring enables supervisors and trainers to listen to calls between agents and customers for coaching and mentoring opportunities for new agents.
With one-third of European workers expected to remain working remotely even after the global crisis goes away, the ability to seamlessly switch from office to home is going to be essential for contact centres.
To create exceptional customer experiences, your contact centre software needs to be intuitive and dynamic. Vonage Contact Center pulls in customer data, history, and insights, including the most recent contact, to help create those experiences.
Vonage offers a comprehensive omnichannel contact center solution to businesses of all sizes. The flexible solution can support communications across any channel, from voice to video. It integrates seamlessly with various tools, from UCaaS platforms like Teams to Salesforce.
With Vonage, companies can access everything from intuitive modular APIs to solutions for improving employee engagement and productivity. Here are some key features and capabilities worth exploring as you build your Vonage-powered contact center.
Another excellent solution for companies looking to build on their Vonage contact center experience, Vonage Conversational Commerce, powered by Jumper.ai, features numerous unique capabilities. With the toolkit, companies can build frictionless customer experiences with AI-driven bots, automated marketing campaigns, and reporting and analytical tools.
Highly customizable and intuitive, the Vonage Contact Center agent dashboard is among the most impressive in the CCaaS space. Promising an exceptional omnichannel agent experience, the solution includes everything from a configurable contact pad to click-to-dial capabilities.
The Vonage contact center virtual assistant is just one of the many AI solutions created by the communication company in recent years. This assistant can be configured to suit different business use cases, handling high-frequency and automatable calls.
It delivers enhanced self-service interactions to consumers, with built-in contact center AI to analyze intent, clarity, and customer sentiment. It can even provide the results of a conversation to an agent when transferring a call to a live human being.
Alongside offering insights via its conversation analyzer, Vonage allows companies to monitor various metrics with real-time dashboards and reporting tools. The comprehensive analytics center provides KPIs overviews on all your contact center channels in one convenient place.
The team monitoring tools built into the Vonage contact center give supervisors and leaders an easy way to track real-time performance and act on emerging trends. You can see how your employees perform regarding crucial CX metrics and KPIs.
To boost workforce engagement, Vonage integrates its contact center with Salesforce tools for gamification. Companies can create interactive real-time leaderboards and broadcast breaking updates to teams. You can even reward teams with badges and points.
Crucial for compliance, business insights, and training purposes, call and screen recording features in the Vonage contact center offer a host of benefits to companies. Businesses can record all inbound and outbound calls automatically, configuring settings for account or individual calls.
With the Vonage contact center, companies and consumers can interact face-to-face via video and even share their screens. You can deploy a video or screen-sharing session from any channel at the click of a button and record every conversation instantly for up to 30 days.
For companies investing in the future of CX, the Vonage contact center offers a range of powerful features, improving both customer and employee experiences. With Vonage, companies gain access to a highly customizable, modular range of tools they can adapt to suit their specific needs.
Vonage Contact Center powers customer engagement that transforms businesses globally. The award-winning cloud customer contact platform revolutionizes the way organizations connect with their customers worldwide, enabling them to sell more, serve better and grow faster. Vonage offers enterprise grade CRM integrations with Salesforce (Sales and Service Clouds), ServiceNow (ITSM and CSM) and Microsoft Dynamics 365 (Sales and Service Hubs).
Verint Workforce Management (WFM) integrates with Vonage Contact Center (VCC). VCC is a new category of cloud contact center software where customer interactions are blended with customer data to deliver an unparalleled, emotive, and conversational customer experience. Verint Workforce Management (WFM) tools provide addition value to customers including:
Find the contact details for Vonage customer support, including email, call center, and social media support options. Get in touch with their representatives using the provided contact information to receive assistance.
You can contact Vonage by emailing them, calling their hotline or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
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