US Robotics is VERY VERY BAD!!!
Robin Cheng-Hai Gan (Home)
Hi, Everyone,
I would like to share with you a very bad experience that I had with US
Robotics:
I bought a Sportster 33.6 modem model 840 before their deadline of
so-called free upgrade to 56Kpbs and $20 rebate. Now I have two problems:
The first problem is that the flash hook feature of that modem doesn't work
which prevents me from calling into work smoothly. I contacted their
tech-support through Internet email and all I got back was that they will
look into it, but nothing further ever since. Also, the modem sometimes
cannot be initialized correctly at the first time after I start my
computer. I am not really satisfied with their support effort.
No the second problem is that after I sent in all the free upgrade and
rebate paperwork, they now finally responded after six weeks with a piece
of cheapy postcard claiming that they did not receive a valid sales
receipt! They ask me to resubmit before the deadline of 05/03/97.
Resubmit what?! I have given them everything in original and I don't have
anything in original to "resubmit".
To me, this is just a scam that US Robotics trying to trick customer like
me to buy their junky product that they try to get rid of before the end of
the year with fancy packaging and marketing materials such as "free upgrade
to 56K", and "$20 rebate", etc. Now customer like me is the "definitely
lose" situation because I have given them the original receipt already and
I have nothing in my hand to resubmit as "original". Now I can't even
return the product although I didn't get what I paid for which includes
that so-called rebate and so-called free upgrade.
So for those of you who are thinking about buying a US Robotics modem,
please think again because you might be the next victim. I have heard of
similar story like this about other companies but I can never believe that
US Robotics, a previously very reputable company, would do something like
this to a value customer like me because this is the second time that I
bought a modem from US Robotics.
US Robotics, you better look out because you are now dealing with a very
angry customer and I am going to continue distributing this email to
everywhere and everyone that I can think of, and let all the people in the
world know about what kind of treatment you give to a value customer like
me. Think about how many people are connected to the Internet! I will
make you very famous of bad service and bad support!
A very upset customer of US Robotics
Robin Cheng-Hai Gan
John Amero
I would stay on there case... and also the retailer where you bought it
from should be backing you up too... where is he?
John
--
John Amero, Parksville, B. C. Canada Phone:-(250) 248-5091, E-Mail:-
jo...@island.net
Home page:- http://island.net/~johna/ **WARNING:- unsolicited
commercial email will be
dealt with in an aggressive manner. The receipt of unsolicited
commercial email is an
automatic authorization to me billing you $150.00 for processing**
whistler
Robin: If you know the date of your purchase of this "pile of junk" : >
) I am quite certain
that you can get a duplicate sales receipt which should be just as good as
the original.
If you purchased by credit card or check it would make it easier to
pinpoint the date. Stay with it friend, don't give up.
whistler
Daniel Copeland
On 31 Mar 1997 23:18:58 GMT, "Robin Cheng-Hai Gan (Home)"
<rg...@dhc.net> wrote:
>Hi, Everyone,
>
>I would like to share with you a very bad experience that I had with US
>Robotics:
>
>I bought a Sportster 33.6 modem model 840 before their deadline of
>so-called free upgrade to 56Kpbs and $20 rebate. Now I have two problems:
>
>The first problem is that the flash hook feature of that modem doesn't work
>which prevents me from calling into work smoothly. I contacted their
>tech-support through Internet email and all I got back was that they will
>look into it, but nothing further ever since. Also, the modem sometimes
>cannot be initialized correctly at the first time after I start my
>computer. I am not really satisfied with their support effort.
>
I also bought a 33.6 Sportster and was supposed to get a $20.00
rebate. Saturday I received a post card that said I was out of date
for the rebate. I was mad and I returned the modem to Best Buy and
bought another brand.
Now I ask you, Which would have been better? Sending me the $20
or eating a modem that I promise is now not working :-). One thing I
will not stand for is these kind of games!
Anthony
I would Suggest Calling them. Leave One Message and then Insist on
Speaking to Someone with Authority. News Groups and E-mail are Wonderful,
but Sometimes You Have to Make that One on One Effort.
I know how busy things can get at a Help Desk. With Hundreds and Maybe
Thousands of E-mail Messages, the Phone Usually becomes the Squeaky Hinge!
Squeak....
Robin Cheng-Hai Gan (Home) <rg...@dhc.net> wrote in article
<01bc3e29$709ab6a0$6bae...@camelot.dsccc.com>...
> Hi, Everyone,
>
> I would like to share with you a very bad experience that I had with US
> Robotics:
>
> To me, this is just a scam that US Robotics trying to trick customer like
> me to buy their junky product that they try to get rid of before the end
of
> the year with fancy packaging and marketing materials such as "free
upgrade
> to 56K", and "$20 rebate", etc.
> A very upset customer of US Robotics
> Robin Cheng-Hai Gan
>
Rick Dickert
"Robin Cheng-Hai Gan (Home)" <rg...@dhc.net> wrote:
>Hi, Everyone,
>
>I would like to share with you a very bad experience that I had with US
>Robotics:
>
>I bought a Sportster 33.6 modem model 840 before their deadline of
>so-called free upgrade to 56Kpbs and $20 rebate. Now I have two problems:
>
>The first problem is that the flash hook feature of that modem doesn't work
>which prevents me from calling into work smoothly. I contacted their
>tech-support through Internet email and all I got back was that they will
>look into it, but nothing further ever since. Also, the modem sometimes
>cannot be initialized correctly at the first time after I start my
>computer. I am not really satisfied with their support effort.
Hmmm. e-mail support still needs some work, wherever you go. Call
their tech support line, or better yet, read the manual thoroughly to
ensure that you are using the correct init string for the modem (very
common issue). If you're certain that it's a hardware failure, take it
back to the retailer.
>No the second problem is that after I sent in all the free upgrade and
>rebate paperwork, they now finally responded after six weeks with a piece
>of cheapy postcard claiming that they did not receive a valid sales
>receipt! They ask me to resubmit before the deadline of 05/03/97.
>Resubmit what?! I have given them everything in original and I don't have
>anything in original to "resubmit".
This is why you should always submit a photocopy of receipts for
rebate entitlement. The US Mail is not always 100% reliable, and
usually, these firms use clearinghouses to process the rebates. I
submitted my documentation to USR and had my rebate within 3 weeks.
>To me, this is just a scam that US Robotics trying to trick customer like
>me to buy their junky product that they try to get rid of before the end of
>the year with fancy packaging and marketing materials such as "free upgrade
>to 56K", and "$20 rebate", etc. Now customer like me is the "definitely
>lose" situation because I have given them the original receipt already and
>I have nothing in my hand to resubmit as "original". Now I can't even
>return the product although I didn't get what I paid for which includes
>that so-called rebate and so-called free upgrade.
>
Now come on, Robin, is it really USR's fault that you mailed off your
only receipt to them? The role of "victim" is so easily played, isn't
it? Let me share a secret with you - peripheral manufacturers run on a
very low gross margin, and unles you are buying in bulk, your threats
of "never ever ever buying another brand X product" really do not
matter to them. USR makes a good quality product (I've been using USR
since 2400BPS as have most of my friends).
>So for those of you who are thinking about buying a US Robotics modem,
>please think again because you might be the next victim. I have heard of
>similar story like this about other companies but I can never believe that
>US Robotics, a previously very reputable company, would do something like
>this to a value customer like me because this is the second time that I
>bought a modem from US Robotics.
Solution - take the damned thing back and buy another brand. Problem
solved.
>US Robotics, you better look out
blah blah blah....
>because you are now dealing with a very
>angry customer
whine, piss, moan....
> and I am going to continue distributing this email to
>everywhere and everyone that I can think of, and let all the people in the
>world know about what kind of treatment you give to a value customer like
>me.
You could buy time from a TV station to spread the word about the evil
USR empire. INQURING MINDS WANT TO KNOW!
> Think about how many people are connected to the Internet!
Lots!
> I will make you very famous of bad service and bad support!
You really cannot generalize. I've gotten good support from them (of
course, I only call after RTMF. Man, after this message, I fully
expect that a uniformed representative of USR will be at your doorstep
within a week bearing not only a new modem, but $1,000.00 cash just to
keep you from damaging their business like this :)
>A very upset customer of US Robotics
>Robin Cheng-Hai Gan
=====================================================
Rick Dickert
rdic...@sprintmail.com
James Ballon
I bought my modem with the same offer. I have to call them and see what is
going with the upgrade. I tried it last night no one answered at the X2
line. The voice modem is a way they rip 20 dollars off. Good modems, good
name, bad service and customer support.
--
James Ballon
z003...@bcfreenet.seflin.lib.fl.us
Reply To: bal...@gate.net
John Amero <jo...@island.net> wrote in article <33405...@island.net>...
> Robin Cheng-Hai Gan (Home) wrote:
> >
> > Hi, Everyone,
> >
> > I would like to share with you a very bad experience that I had with US
> > Robotics:
> >
> > I bought a Sportster 33.6 modem model 840 before their deadline of
> > so-called free upgrade to 56Kpbs and $20 rebate. Now I have two
problems:
> >
> > The first problem is that the flash hook feature of that modem doesn't
work
> > which prevents me from calling into work smoothly. I contacted their
> > tech-support through Internet email and all I got back was that they
will
> > look into it, but nothing further ever since. Also, the modem
sometimes
> > cannot be initialized correctly at the first time after I start my
> > computer. I am not really satisfied with their support effort.
> >
> > No the second problem is that after I sent in all the free upgrade and
> > rebate paperwork, they now finally responded after six weeks with a
piece
> > of cheapy postcard claiming that they did not receive a valid sales
> > receipt! They ask me to resubmit before the deadline of 05/03/97.
> > Resubmit what?! I have given them everything in original and I don't
have
> > anything in original to "resubmit".
> >
> > To me, this is just a scam that US Robotics trying to trick customer
like
> > me to buy their junky product that they try to get rid of before the
end of
> > the year with fancy packaging and marketing materials such as "free
upgrade
> > to 56K", and "$20 rebate", etc. Now customer like me is the
"definitely
> > lose" situation because I have given them the original receipt already
and
> > I have nothing in my hand to resubmit as "original". Now I can't even
> > return the product although I didn't get what I paid for which includes
> > that so-called rebate and so-called free upgrade.
> >
> > So for those of you who are thinking about buying a US Robotics modem,
> > please think again because you might be the next victim. I have heard
of
> > similar story like this about other companies but I can never believe
that
> > US Robotics, a previously very reputable company, would do something
like
> > this to a value customer like me because this is the second time that I
> > bought a modem from US Robotics.
> >
> > US Robotics, you better look out because you are now dealing with a
very
> > angry customer and I am going to continue distributing this email to
> > everywhere and everyone that I can think of, and let all the people in
the
> > world know about what kind of treatment you give to a value customer
like
> > me. Think about how many people are connected to the Internet! I will
> > make you very famous of bad service and bad support!
> >
> > A very upset customer of US Robotics
> > Robin Cheng-Hai Gan
>
>
Robert H. Merriman
The problem with this is that most rebaters specify that you must
submit the original receipt. Had he submitted a photocopy, they
probably would have been justified in refusing to honor their offer.
Having provided them with the only "original" that he had, how can
he now provide them with another "original"?
--
____________________________________________________________________
Robert H. Merriman merr...@merriman.com
P. O. Box 219 (301)725-2006/voice
Laurel, MD 20725 (301)725-2007/fax
A mind is a terrible thing to... Uh, I forget..
Rick Dickert <rdic...@sprintmail.com> wrote in article
<3340dd59...@nntp.a001.sprintmail.com>...
Bob Bergman
Robin Cheng-Hai Gan (Home) wrote:
>
>
> rebate paperwork, they now finally responded after six weeks with a piece
> of cheapy postcard claiming that they did not receive a valid sales
> receipt! They ask me to resubmit before the deadline of 05/03/97.
> Resubmit what?! I have given them everything in original and I don't have
> anything in original to "resubmit".
I received the same postcard from US Robotics and have the same dilemma
after sending them the original.
Maxell seems to have the same scam going on with their $30 rebate for
their 100 pack disks. I bought 2 boxes at separate dates, sent the
rebate in about two weeks apart. I received one rebate, and the other
was replied with a postcard stating that they had not received a valid
sales receipt. The postcards looked identical, so they must be using
the same clearing house.
About 20 years ago, I was burned by Star over a printer I purchased for
my Commodore!!!! and have avoided them like the plague ever since. USR
and Maxell just went into the same bucket. I hold grudges so I have
purchased my last USR modem and maxell disk.
Over the last 5 years, I have purchased 15 modems, ZyXel, USR, Zoom,
Boca, etc., so I hope USR enjoys my rebate money, it's the last they'll
see!
Steve
Robert H. Merriman wrote:
>
> In the future, go with Suprafax modems. These modems use a flash
> programmable BIOS. When they upgrade them, you simply download the
> latest revision of the BIOS from their web site and flash the ROM.
> Your modem is upgraded instantly and it doesn't cost a thing. I have
> upgraded my SupraFax 288e modem at least six times. Originally it
> was a 28.8k. Now it has the latest revision of 33.6k BIOS. I'm
> sure that when SupraFax releases the 57.6k version, it will be
> available on their web site and won't cost you a thing. My SupraFax
> 288e provides rock solid reliability at 33.6k.
>
> A long time ago, I had a U.S. Robotics modem (14.4k). It was too
> flakey for my needs. Sometimes I would have to dial in 15-20 times
> to get the modems to successfully negotiate a handshake. I finally
> gave up, switched to SupraFax and haven't had a problem since.
>
> Regards,
> Bob
> --
> ____________________________________________________________________
> Robert H. Merriman merr...@merriman.com
> P. O. Box 219 (301)725-2006/voice
> Laurel, MD 20725 (301)725-2007/fax
> A mind is a terrible thing to... Uh, I forget..
This is what I dont understand. Alot of people pick up USR Sportsers
and the complain when they run into problems and then make
generalizations claiming that ALL USR modems are crap. Sportsters are
stipped down modems. I wouldnt trust one of them more than I would a
Packard Bell PC. Here is a little advice, spend a few extera bucks and
get the Courier V. Everything. The Couriers are Flash Rom upgradeable,
are the fastest modem on the market, are the most reliable modem on the
market, and is the most used modem by BBSs and ISPs. The Curriers offer
free lifetime firmware upgrades. The upgrades are also timely. I had
my X2 firmware 2 weeks before any X2 servers were put on line. USR
makes the BEST modems on the market, however they also make some crappy
ones too. Be smart and buy the good ones.
--
Steve
Robert H. Merriman
In the future, go with Suprafax modems. These modems use a flash
programmable BIOS. When they upgrade them, you simply download the
latest revision of the BIOS from their web site and flash the ROM.
Your modem is upgraded instantly and it doesn't cost a thing. I have
upgraded my SupraFax 288e modem at least six times. Originally it
was a 28.8k. Now it has the latest revision of 33.6k BIOS. I'm
sure that when SupraFax releases the 57.6k version, it will be
available on their web site and won't cost you a thing. My SupraFax
288e provides rock solid reliability at 33.6k.
A long time ago, I had a U.S. Robotics modem (14.4k). It was too
flakey for my needs. Sometimes I would have to dial in 15-20 times
to get the modems to successfully negotiate a handshake. I finally
gave up, switched to SupraFax and haven't had a problem since.
Regards,
Bob
--
____________________________________________________________________
Robert H. Merriman merr...@merriman.com
P. O. Box 219 (301)725-2006/voice
Laurel, MD 20725 (301)725-2007/fax
A mind is a terrible thing to... Uh, I forget..
Daniel Copeland <dcop...@wwn.net> wrote in article
<334087dc...@news.wwn.net>...
Craig Mohn
"Robert H. Merriman" <merr...@merriman.com> wrote:
>The problem with this is that most rebaters specify that you must
>submit the original receipt. Had he submitted a photocopy, they
>probably would have been justified in refusing to honor their offer.
Sorry to crosspost to so many groups, but I don't know where the
various participants in the thread are reading this. US Robotics did
not demand the original of my receipt. I submitted a copy. I was
unable to submit a 16 digit serial number, because the 1172s came with
only 12 digit serial numbers, and USR tech support was unable to come
up with a coherent explanantion of how to find 4 more digits, although
they did later as I got ready to mail in a different form. I did get
a refund, although it took several weeks longer than the 6 to 8
promised. My experience with these rebates is that generally 1 in 5
results in a check being delivered to my door, regardless of which
manufacturer is involved. Given the expected return, the effort, and
the postage, I no longer bother sending them in for less than 20
bucks. At any rate, picking on US Robotics is probably unfair.
Craig
____________________________________________________
Craig Mohn
mo...@are.berkeley.edu
Christopher De Long
I Have no Problems with my Sporster voice Modem Whatsoever... I too did the
turn in the receipt for free upgrade to 56k. I got a response 1 week ago...
took 6 weeks. I figured it was due to the enormous response they had. The
Down side is I now have to wait for them to contact me and tell me when to
send my modem to them to upgrade. Well ..Such is Life!
Take Care
Andreas De Troy
"Robin Cheng-Hai Gan (Home)" <rg...@dhc.net> wrote:
>Hi, Everyone,
>
>I would like to share with you a very bad experience that I had with US
>Robotics:
>
I can say nothing about your experience, but I have a high opinion about
USR-support.
I bought an early version of the Sportster a few years ago (in Belgium,
Europe) and was not pleased with the performance. I checked the Internet
and found out that the early Sportsters had some bugs (the spiral death
bug etc.) and that USR would replace these early ROMs for free, at least
in the USA. So (more than half a year after my purchase) I sent them an
email about this. To make things short: one week later I had a new
ROM-chip at home, for free. The modem works very well since then... and my
next one will be a USR.
Maybe you could send them an email as well and hold on until you got the
right person... .
Brian Cloutier
You should see the usr message board on aol. It is filled with irate
customers including me!
Brian
Anthony <t...@rpa.net> wrote in article <01bc3e38$7279b200$534ce8cd@ceo>...
> I would Suggest Calling them. Leave One Message and then Insist on
> Speaking to Someone with Authority. News Groups and E-mail are
Wonderful,
> but Sometimes You Have to Make that One on One Effort.
>
> I know how busy things can get at a Help Desk. With Hundreds and Maybe
> Thousands of E-mail Messages, the Phone Usually becomes the Squeaky
Hinge!
>
> Squeak....
>
> Robin Cheng-Hai Gan (Home) <rg...@dhc.net> wrote in article
> <01bc3e29$709ab6a0$6bae...@camelot.dsccc.com>...
> > Hi, Everyone,
> >
> > I would like to share with you a very bad experience that I had with US
> > Robotics:
> >
> > To me, this is just a scam that US Robotics trying to trick customer
like
> > me to buy their junky product that they try to get rid of before the
end
> of
> > the year with fancy packaging and marketing materials such as "free
> upgrade
> > to 56K", and "$20 rebate", etc.
>
Jerry Prewett
You should see the message board on Symantec, Adaptec, etc. Why do you
think MS doesn't have one?
I would bet the calls there represent <1% of the USR users. Granted,
there should be no reason for a msg board other than to receive raves
and how to order more.
I've had nothing but sportsters since something faster than 2400 baud
came along.....except once... and it gave me the same problems that a
mistakenly purchased SI gave me....something to do with WINRPI.
Steve was right in an earlier post. When you mass market an item and
ship 10's or 100's of thousands, you're going to end up shipping some
that are less than desirable in quality. Spend a little more and get
a little more.
JMHO
\On 2 Apr 1997 14:20:35 GMT, "Brian Cloutier" <B...@CLOUTIER.AGN.NET>
wrote:
>You should see the usr message board on aol. It is filled with irate
>customers including me!
>
<snipped>
JP
***My email address intentionally dinged to avoid perverts and spammers***
===========================================================================
If a tree fell in a forest and no one was there to hear it, who cares?
===========================================================================
Jim Cummings
"Robert H. Merriman" <merr...@merriman.com> wrote:
>In the future, go with Suprafax modems. These modems use a flash
>programmable BIOS. When they upgrade them, you simply download the
>latest revision of the BIOS from their web site and flash the ROM.
>Your modem is upgraded instantly and it doesn't cost a thing. I have
Sounds exactly like the USR Courier I bought in 1994 for $250. It is
now a 56K X2 modem that get's me 48K connects consistently. Haven't
spent a penny in upgrading it to V.34, V.34+ and now X2.
Jim Cummings <j...@starlinx.com>
Chris Quirke
Steve <nospam_...@earth.execpc.com> wrote:
>This is what I dont understand. Alot of people pick up USR Sportsers
>and the complain when they run into problems and then make
>generalizations claiming that ALL USR modems are crap. Sportsters are
>stipped down modems.
Ah. So we aren't getting joy with USR because we haven't thrown
enough money at them.
FYI, Sportsters are *already* more expensive than many other
hardware-based, non-Windows-dependent, PnP-proof modems. And if USR
can't make a useable modem (your assessment) for more money than
workable generics, why bother with 'em?
>Here is a little advice, spend a few extera bucks and get the Courier
>V. Everything.
Buy, buy, bye-bye.
Jim Becker
A AOL user bashing USR...now there's a twist. We've come a long way!
--
Jim
Brian Cloutier <B...@CLOUTIER.AGN.NET> wrote in article
<01bc3f6f$afb18de0$LocalHost@default>...
> You should see the usr message board on aol. It is filled with irate
> customers including me!
>
>
Byron C. Elkins
On Tue, 01 Apr 1997 12:13:15 -0700, Bob Bergman <bber...@frii.com>
wrote:
>Robin Cheng-Hai Gan (Home) wrote:
>>
>>
>> (snip)
>> No the second problem is that after I sent in all the free upgrade and
>> rebate paperwork, they now finally responded after six weeks with a piece
>> of cheapy postcard claiming that they did not receive a valid sales
>> receipt! They ask me to resubmit before the deadline of 05/03/97.
>> Resubmit what?! I have given them everything in original and I don't have
>> anything in original to "resubmit".
>> (snip)
>I received the same postcard from US Robotics and have the same dilemma
>after sending them the original.
(snip)
Well, I must of got lucky.... `cause I just received my $20 check from
USR's promotions co last week. Of course, I sent xerox copies of my
Proof of Purchase. Perhaps they're targeting the ones who send the
originals? ......they know the customer can't resubmit?!?!
Anyway, I noticed at their WWW site that they are charging $60 for the
X2 update to the Model 1125's. I, too, was suppose to get a free
upgrade with my Sportster purchase. But, I haven't received any
follow-up from them regarding my application I sent with the rebate
form. Perhaps I'll start looking in to it......
Best of Luck,
B. Elkins
Scott Gibson
On 31 Mar 1997 23:18:58 GMT, "Robin Cheng-Hai Gan (Home)"
<rg...@dhc.net> wrote:
>
>So for those of you who are thinking about buying a US Robotics modem,
>please think again because you might be the next victim.
>
I have used U.S. Robotics modems for years, all have given me
excellent service. I have recommended them to several friends who
bought computers with crap modems. In every case, there connection
problems went away with the installation of a Sportster modem. As a
matter of fact, in response to your message I went out and bought a 56
kbps Sportster that I had been considering. As I write this now I am
connected to my ISP at 49.33 kbps. I'm sorry you have problems, but
U.S. Robotics makes a good product and the few times I dealt with
customer service they were very helpful.
>US Robotics, you better look out because you are now dealing with a very
>angry customer and I am going to continue distributing this email to
>
I'm sure they're terrified.
Scott Gibson
Jim Cummings
by...@poboxes.com (Byron C. Elkins) wrote:
>On Tue, 01 Apr 1997 12:13:15 -0700, Bob Bergman <bber...@frii.com>
>wrote:
>
>>Robin Cheng-Hai Gan (Home) wrote:
>>>
>>>
>>> (snip)
>>> No the second problem is that after I sent in all the free upgrade and
>>> rebate paperwork, they now finally responded after six weeks with a piece
>>> of cheapy postcard claiming that they did not receive a valid sales
>>> receipt! They ask me to resubmit before the deadline of 05/03/97.
>>> Resubmit what?! I have given them everything in original and I don't have
>>> anything in original to "resubmit".
>>> (snip)
>>I received the same postcard from US Robotics and have the same dilemma
>>after sending them the original.
>(snip)
>
>Well, I must of got lucky.... `cause I just received my $20 check from
>USR's promotions co last week. Of course, I sent xerox copies of my
>Proof of Purchase. Perhaps they're targeting the ones who send the
>originals? ......they know the customer can't resubmit?!?!
I sent in the original around XMAS but SAVED a copy of it. They must
have known this somehow because I got my $20 rebate last week. :)
Jim Cummings <j...@starlinx.com>
Steve
Chris Quirke wrote:
> Ah. So we aren't getting joy with USR because we haven't thrown
> enough money at them.
>
> FYI, Sportsters are *already* more expensive than many other
> hardware-based, non-Windows-dependent, PnP-proof modems. And if USR
> can't make a useable modem (your assessment) for more money than
> workable generics, why bother with 'em?
I still beleive that Sportsters are better than most other "Best Buy"
and "Circuit City" variety modems. And yes, they cost a bit more. But
they are still stripped down when compared thoes chosen by ISPs and BBSs
as well as the users who like a bit more power. That does not mean they
are that much more expensive. I got my Courier V Everything over two
years ago on a deal for about $170. For a 28.8 that was a fair price.
Now I run the same modem at just under 55.6 with no problems. sure I
spent about $50 more than other 28.8 modems were going for but I I just
downloaded new firmware to make my modem faster. All the people who
bought the "Best Buy" variety modems are pretty much stuck with their
28.8s or they paid $$ to upgrade. I think the $50 was worth it. Not to
mention, I have the most supported, fastest, and most reliable modem on
the market. I have had 8 modems since the days of the 1200 bps modems.
I have had Hayes, Mot., USR, as well as many of the lower priced
modems. From what I have seen, you get what you pay for.
--
Steven Greasby
****IMPORTANT: remove the "nospam_" from my address when emailing me****
Steve King
Steve <nospam_...@earth.execpc.com> wrote:
I live in the "boonies" with lousy phone lines. Thanks to Office Depot's
liberal return policy, I tried 8 different modem brands/models before settling
on a Motorola -- the only one that handles all the garbage my phone lines put
out without major problems. Of the modems I tried, Modem Blaster handled line
noise the worst, the 2 USRs, a Sportster and a Courier V.Everything, tied for
2nd worst. IMHO, you don't always get what you pay for.
Hugh McCurdy
In article <01bc3f6f$afb18de0$LocalHost@default>,
"Brian Cloutier" <B...@CLOUTIER.AGN.NET> writes:
> You should see the usr message board on aol. It is filled with irate
> customers including me!
>
>
> Brian
>
try one of the following...
1. Contact a Consumer Protection group?
2. Start a class action suit?
3. Petition State Atty. Generals?
If this is a pattern, there should be thousands of irate people.
I'm not a damaged party, so I can't participate.
--
Hugh McCurdy
dar...@wwa.com
On Thu, 03 Apr 1997 23:47:07 -0600, Steve
<nospam_...@earth.execpc.com> wrote:
>Chris Quirke wrote:
>> Ah. So we aren't getting joy with USR because we haven't thrown
>> enough money at them.
>>
>> FYI, Sportsters are *already* more expensive than many other
>> hardware-based, non-Windows-dependent, PnP-proof modems. And if USR
>> can't make a useable modem (your assessment) for more money than
>> workable generics, why bother with 'em?
>
>I still beleive that Sportsters are better than most other "Best Buy"
>and "Circuit City" variety modems. And yes, they cost a bit more. But
>they are still stripped down when compared thoes chosen by ISPs and BBSs
>as well as the users who like a bit more power. That does not mean they
>are that much more expensive. I got my Courier V Everything over two
>years ago on a deal for about $170.
For a 28.8 that was a fair price.
I hear ya Steve. I've had my Courier a year. It's great!
>Now I run the same modem at just under 55.6 with no problems. sure I
>spent about $50 more than other 28.8 modems were going for but I I just
>downloaded new firmware to make my modem faster. All the people who
>bought the "Best Buy" variety modems are pretty much stuck with their
>28.8s or they paid $$ to upgrade. I think the $50 was worth it. Not to
>mention, I have the most supported, fastest, and most reliable modem on
>the market. I have had 8 modems since the days of the 1200 bps modems.
>I have had Hayes, Mot., USR, as well as many of the lower priced
>modems. From what I have seen, you get what you pay for.
>--
>Steven Greasby
>
>****IMPORTANT: remove the "nospam_" from my address when emailing me****
"The Doctor"
cen0...@centuryinter.net
I had a similar episode with false and/or misleading advertising at
Best Buys. USRobotics didn't respond, Best Buys is worthless.
Nextmodem will not be USR., nor will the one's I buy for work.
On Tue, 01 Apr 1997 07:53:18 GMT, !mpor...@gpu.srv.ualberta.ca
(Mieszko) wrote:
>On 31 Mar 1997 23:18:58 GMT, "Robin Cheng-Hai Gan (Home)"
><rg...@dhc.net> wrote:
>
>hehehe The laugh was unintentional, but I've heard this story TWICE
>already. Once from a friend, and once from my neighbour. I just
>figured they were goofing around. Who knew?
>
>Mieszko
>
>>Hi, Everyone,
>>
>>I would like to share with you a very bad experience that I had with US
>>Robotics:
>>
>>I bought a Sportster 33.6 modem model 840 before their deadline of
>>so-called free upgrade to 56Kpbs and $20 rebate. Now I have two problems:
>>
>>The first problem is that the flash hook feature of that modem doesn't work
>>which prevents me from calling into work smoothly. I contacted their
>>tech-support through Internet email and all I got back was that they will
>>look into it, but nothing further ever since. Also, the modem sometimes
>>cannot be initialized correctly at the first time after I start my
>>computer. I am not really satisfied with their support effort.
>>
>>No the second problem is that after I sent in all the free upgrade and
>>rebate paperwork, they now finally responded after six weeks with a piece
>>of cheapy postcard claiming that they did not receive a valid sales
>>receipt! They ask me to resubmit before the deadline of 05/03/97.
>>Resubmit what?! I have given them everything in original and I don't have
>>anything in original to "resubmit".
>>
>>To me, this is just a scam that US Robotics trying to trick customer like
>>me to buy their junky product that they try to get rid of before the end of
>>the year with fancy packaging and marketing materials such as "free upgrade
>>to 56K", and "$20 rebate", etc. Now customer like me is the "definitely
>>lose" situation because I have given them the original receipt already and
>>I have nothing in my hand to resubmit as "original". Now I can't even
>>return the product although I didn't get what I paid for which includes
>>that so-called rebate and so-called free upgrade.
>>
>>So for those of you who are thinking about buying a US Robotics modem,
>>please think again because you might be the next victim. I have heard of
>>similar story like this about other companies but I can never believe that
>>US Robotics, a previously very reputable company, would do something like
>>this to a value customer like me because this is the second time that I
>>bought a modem from US Robotics.
>>
>>US Robotics, you better look out because you are now dealing with a very
>>angry customer and I am going to continue distributing this email to
>>everywhere and everyone that I can think of, and let all the people in the
>>world know about what kind of treatment you give to a value customer like
>>me. Think about how many people are connected to the Internet! I will
>>make you very famous of bad service and bad support!
>>
>>A very upset customer of US Robotics
>>Robin Cheng-Hai Gan
>
>
>
>!mpor...@gpu.srv.ualberta.ca
>(NOTE:- To email me, just remove the ! at the front of the above address)
Donn Hayes
In article <334a11b1...@news.c-zone.net>,
whee...@c-zone.net (Steve King) wrote:
>Steve <nospam_...@earth.execpc.com> wrote:
>
>>Chris Quirke wrote:
>>> Ah. So we aren't getting joy with USR because we haven't thrown
>>> enough money at them.
>>>
>>> FYI, Sportsters are *already* more expensive than many other
>>> hardware-based, non-Windows-dependent, PnP-proof modems. And if USR
>>> can't make a useable modem (your assessment) for more money than
>>> workable generics, why bother with 'em?
>>
>>I still beleive that Sportsters are better than most other "Best Buy"
>>and "Circuit City" variety modems. And yes, they cost a bit more. But
>>they are still stripped down when compared thoes chosen by ISPs and BBSs
>>as well as the users who like a bit more power. That does not mean they
>>are that much more expensive. I got my Courier V Everything over two
>>years ago on a deal for about $170. For a 28.8 that was a fair price.
>>Now I run the same modem at just under 55.6 with no problems. sure I
>>spent about $50 more than other 28.8 modems were going for but I I just
>>downloaded new firmware to make my modem faster. All the people who
>>bought the "Best Buy" variety modems are pretty much stuck with their
>>28.8s or they paid $$ to upgrade. I think the $50 was worth it. Not to
>>mention, I have the most supported, fastest, and most reliable modem on
>>the market. I have had 8 modems since the days of the 1200 bps modems.
>>I have had Hayes, Mot., USR, as well as many of the lower priced
>>modems. From what I have seen, you get what you pay for.
>
>I live in the "boonies" with lousy phone lines. Thanks to Office Depot's
>liberal return policy, I tried 8 different modem brands/models before settling
>on a Motorola -- the only one that handles all the garbage my phone lines put
>out without major problems. Of the modems I tried, Modem Blaster handled line
>noise the worst, the 2 USRs, a Sportster and a Courier V.Everything, tied for
>2nd worst. IMHO, you don't always get what you pay for.
>
Interesting....
I also live in the "boonies" with those legendary terrible phone lines (I
also throw several phone extensions at it just for fun :-). Also have
tried several modems (tho not the Motorola) and found the Courier
V.Everything to be head and shoulders above the others I have tried in
regard to noise. FWIW.
connected as we speak at 49.3 :-)
Donn Hayes
Gary Hensley
First of all, all retailers will print an extra "original" copy if you ask
them for it...for rebate purposes
Second, if it is that big a deal on the rebate, contact the consumer
division of your state atty general office giving them full detail of the
problem. Almost all have an email address. They will be in contact with
the company if there is any wrongdoing.
Robert H. Merriman <merr...@merriman.com> wrote in article
<01bc3eba$9cf878e0$b63199ce@earth>...
> The problem with this is that most rebaters specify that you must
> submit the original receipt. Had he submitted a photocopy, they
> probably would have been justified in refusing to honor their offer.
>
> Having provided them with the only "original" that he had, how can
> he now provide them with another "original"?
> --
> ____________________________________________________________________
> Robert H. Merriman merr...@merriman.com
> P. O. Box 219 (301)725-2006/voice
> Laurel, MD 20725 (301)725-2007/fax
> A mind is a terrible thing to... Uh, I forget..
>
>
Shaun
Donn Hayes wrote in article ...
Have you tried calling the phone company & asked if they have repeaters on
your line & if they do remove them?
Eckhard Osenberg
--------------892C26415051A578A945A3E0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Mieszko wrote:
I can fortunately say, that I had an at least slightly better
experience with US Robotics. I also bought one of the upgradeable modems
with $20 rebate, and recently (after four months waiting) received the
rebate check ! I still haven't heard from them about the upgrade to 56k,
but I am willing to give them another few weeks.
I'd be actually interested to hear from somebody who actually received
the upgrade kit. My personal opinion is that the company has a
reputation to loose, so they will try to fullfill their promise.
Eckhard Osenberg (not quite that upset)
--------------892C26415051A578A945A3E0
Content-Type: text/html; charset=us-ascii
Content-Transfer-Encoding: 7bit
<HTML><BODY>
Mieszko wrote:
<BLOCKQUOTE TYPE=CITE>On 31 Mar 1997 23:18:58 GMT, "Robin Cheng-Hai Gan
(Home)"
<BR><rg...@dhc.net> wrote:
<BR>
<BR>hehehe The laugh was unintentional, but I've heard this story TWICE
<BR>already. Once from a friend, and once from my neighbour. I just
<BR>figured they were goofing around. Who knew?
<BR>
<BR>Mieszko
<BR>
<BR><I>>Hi, Everyone,</I>
<BR><I>></I>
<BR><I>>I would like to share with you a very bad experience that I had with
US</I>
<BR><I>>Robotics:</I>
<BR><I>></I>
<BR><I>>I bought a Sportster 33.6 modem model 840 before their deadline of</I>
<BR><I>>so-called free upgrade to 56Kpbs and $20 rebate. Now I have two
problems:</I>
<BR><I>></I>
<BR><I>>The first problem is that the flash hook feature of that modem doesn't
work</I>
<BR><I>>which prevents me from calling into work smoothly. I contacted
their</I>
<BR><I>>tech-support through Internet email and all I got back was that they
will</I>
<BR><I>>look into it, but nothing further ever since. Also, the modem
sometimes</I>
<BR><I>>cannot be initialized correctly at the first time after I start my</I>
<BR><I>>computer. I am not really satisfied with their support effort.</I>
<BR><I>></I>
<BR><I>>No the second problem is that after I sent in all the free upgrade
and</I>
<BR><I>>rebate paperwork, they now finally responded after six weeks with a
piece</I>
<BR><I>>of cheapy postcard claiming that they did not receive a valid sales</I>
<BR><I>>receipt! They ask me to resubmit before the deadline of 05/03/97.</I>
<BR><I>>Resubmit what?! I have given them everything in original and
I don't have</I>
<BR><I>>anything in original to "resubmit".</I>
<BR><I>></I>
<BR><I>>To me, this is just a scam that US Robotics trying to trick customer
like</I>
<BR><I>>me to buy their junky product that they try to get rid of before the
end of</I>
<BR><I>>the year with fancy packaging and marketing materials such as "free
upgrade</I>
<BR><I>>to 56K", and "$20 rebate", etc. Now customer like me is the "definitely</I>
<BR><I>>lose" situation because I have given them the original receipt already
and</I>
<BR><I>>I have nothing in my hand to resubmit as "original". Now I can't
even</I>
<BR><I>>return the product although I didn't get what I paid for which includes</I>
<BR><I>>that so-called rebate and so-called free upgrade.</I>
<BR><I>></I>
<BR><I>>So for those of you who are thinking about buying a US Robotics modem,</I>
<BR><I>>please think again because you might be the next victim. I have
heard of</I>
<BR><I>>similar story like this about other companies but I can never believe
that</I>
<BR><I>>US Robotics, a previously very reputable company, would do something
like</I>
<BR><I>>this to a value customer like me because this is the second time that
I</I>
<BR><I>>bought a modem from US Robotics.</I>
<BR><I>></I>
<BR><I>>US Robotics, you better look out because you are now dealing with a
very</I>
<BR><I>>angry customer and I am going to continue distributing this email to</I>
<BR><I>>everywhere and everyone that I can think of, and let all the people
in the</I>
<BR><I>>world know about what kind of treatment you give to a value customer
like</I>
<BR><I>>me. Think about how many people are connected to the Internet!
I will</I>
<BR><I>>make you very famous of bad service and bad support!</I>
<BR><I>></I>
<BR><I>>A very upset customer of US Robotics</I>
<BR><I>>Robin Cheng-Hai Gan</I>
<BR>
<BR>!mpor...@gpu.srv.ualberta.ca
<BR>(NOTE:- To email me, just remove the ! at the front of the above
address)
</BLOCKQUOTE>
I can fortunately say, that I had an at least slightly better experience
with US Robotics. I also bought one of the upgradeable modems with $20
rebate, and recently (after four months waiting) received the rebate check
! I still haven't heard from them about the upgrade to 56k, but I am willing
to give them another few weeks.
<BR>
<BR>I'd be actually interested to hear from somebody who actually received
the upgrade kit. My personal opinion is that the company has a reputation
to loose, so they will try to fullfill their promise.
<BR>
<BR>Eckhard Osenberg (not quite that upset)
</BODY>
</HTML>
--------------892C26415051A578A945A3E0--
Eckhard Osenberg
--------------8096F1D9EA97CD11AEBE5183
Mieszko wrote:
reputation to loose, so they will try to fulfill their promise.
Eckhard Osenberg (not quite that upset)
--------------8096F1D9EA97CD11AEBE5183
Content-Type: text/html; charset=us-ascii
Content-Transfer-Encoding: 7bit
<HTML><BODY>
Mieszko wrote:
<BLOCKQUOTE TYPE=CITE>On 31 Mar 1997 23:18:58 GMT, "Robin Cheng-Hai Gan
(Home)"
<BR><rg...@dhc.net> wrote:
<BR>
<BR>hehehe The laugh was unintentional, but I've heard this story TWICE
<BR>already. Once from a friend, and once from my neighbour. I just
<BR>figured they were goofing around. Who knew?
<BR>
<BR>Mieszko
<BR>
<BR><I>>Hi, Everyone,</I>
<BR><I>></I>
<BR><I>>I would like to share with you a very bad experience that I had with
US</I>
<BR><I>>Robotics:</I>
<BR><I>></I>
<BR><I>>I bought a Sportster 33.6 modem model 840 before their deadline of</I>
<BR><I>>so-called free upgrade to 56Kpbs and $20 rebate. Now I have two
problems:</I>
<BR><I>></I>
<BR><I>>The first problem is that the flash hook feature of that modem doesn't
work</I>
<BR><I>>which prevents me from calling into work smoothly. I contacted
their</I>
<BR><I>>tech-support through Internet email and all I got back was that they
will</I>
<BR><I>>look into it, but nothing further ever since. Also, the modem
sometimes</I>
<BR><I>>cannot be initialized correctly at the first time after I start my</I>
<BR><I>>computer. I am not really satisfied with their support effort.</I>
<BR><I>></I>
<BR><I>>No the second problem is that after I sent in all the free upgrade
and</I>
<BR><I>>rebate paperwork, they now finally responded after six weeks with a
piece</I>
<BR><I>>of cheapy postcard claiming that they did not receive a valid sales</I>
<BR><I>>receipt! They ask me to resubmit before the deadline of 05/03/97.</I>
<BR><I>>Resubmit what?! I have given them everything in original and
I don't have</I>
<BR><I>>anything in original to "resubmit".</I>
<BR><I>></I>
<BR><I>>To me, this is just a scam that US Robotics trying to trick customer
like</I>
<BR><I>>me to buy their junky product that they try to get rid of before the
end of</I>
<BR><I>>the year with fancy packaging and marketing materials such as "free
upgrade</I>
<BR><I>>to 56K", and "$20 rebate", etc. Now customer like me is the "definitely</I>
<BR><I>>lose" situation because I have given them the original receipt already
and</I>
<BR><I>>I have nothing in my hand to resubmit as "original". Now I can't
even</I>
<BR><I>>return the product although I didn't get what I paid for which includes</I>
<BR><I>>that so-called rebate and so-called free upgrade.</I>
<BR><I>></I>
<BR><I>>So for those of you who are thinking about buying a US Robotics modem,</I>
<BR><I>>please think again because you might be the next victim. I have
heard of</I>
<BR><I>>similar story like this about other companies but I can never believe
that</I>
<BR><I>>US Robotics, a previously very reputable company, would do something
like</I>
<BR><I>>this to a value customer like me because this is the second time that
I</I>
<BR><I>>bought a modem from US Robotics.</I>
<BR><I>></I>
<BR><I>>US Robotics, you better look out because you are now dealing with a
very</I>
<BR><I>>angry customer and I am going to continue distributing this email to</I>
<BR><I>>everywhere and everyone that I can think of, and let all the people
in the</I>
<BR><I>>world know about what kind of treatment you give to a value customer
like</I>
<BR><I>>me. Think about how many people are connected to the Internet!
I will</I>
<BR><I>>make you very famous of bad service and bad support!</I>
<BR><I>></I>
<BR><I>>A very upset customer of US Robotics</I>
<BR><I>>Robin Cheng-Hai Gan</I>
<BR>
<BR>!mpor...@gpu.srv.ualberta.ca
<BR>(NOTE:- To email me, just remove the ! at the front of the above
address)
</BLOCKQUOTE>
I can fortunately say, that I had an at least slightly better experience
with US Robotics. I also bought one of the upgradeable modems with $20
rebate, and recently (after four months waiting) received the rebate check
! I still haven't heard from them about the upgrade to 56k, but I am willing
to give them another few weeks.
<BR>
<BR>I'd be actually interested to hear from somebody who actually received
the upgrade kit. My personal opinion is that the company has a reputation
to loose, so they will try to fulfill their promise.
<BR>
<BR>Eckhard Osenberg (not quite that upset)
</BODY>
</HTML>
--------------8096F1D9EA97CD11AEBE5183--
Eckhard Osenberg
--------------01A848A70F677D74E0E35374
Mieszko wrote:
reputation to loose, so they will try to fullfill their promise.
Eckhard Osenberg (not quite that upset)
--------------01A848A70F677D74E0E35374
<HTML><BODY>
Mieszko wrote:
to loose, so they will try to fullfill their promise.
<BR>
<BR>Eckhard Osenberg (not quite that upset)
</BODY>
</HTML>
--------------01A848A70F677D74E0E35374--
Eckhard Osenberg
--------------DAB77E4C4BB7498C746DE682
Mieszko wrote:
reputation to loose, so they will try to fulfill their promise.
Eckhard Osenberg (not quite that upset)
--------------DAB77E4C4BB7498C746DE682
<HTML><BODY>
Mieszko wrote:
to loose, so they will try to fulfill their promise.
<BR>
<BR>Eckhard Osenberg (not quite that upset)
</BODY>
</HTML>
--------------DAB77E4C4BB7498C746DE682--
Eckhard Osenberg
--------------926895D24F05CEC4CFC643EE
Mieszko wrote:
--------------926895D24F05CEC4CFC643EE
<HTML><BODY>
Mieszko wrote:
<BR>EOse...@ix.netcom.com
</BODY>
</HTML>
--------------926895D24F05CEC4CFC643EE--
Eckhard Osenberg
--------------09A86295F9EB83438EA0CB46
Mieszko wrote:
--------------09A86295F9EB83438EA0CB46
<HTML><BODY>
Mieszko wrote:
</BODY>
</HTML>
--------------09A86295F9EB83438EA0CB46--
Paul R. Sloane
cen0...@centuryinter.net wrote:
>
> I had a similar episode with false and/or misleading advertising at
> Best Buys. USRobotics didn't respond, Best Buys is worthless.
> Nextmodem will not be USR., nor will the one's I buy for work.
> >>I would like to share with you a very bad experience that I had with US Robotics:
> >>
> >>I bought a Sportster 33.6 modem model 840 before their deadline of
> >>so-called free upgrade to 56Kpbs and $20 rebate.... Now I have two roblems:
> >>
> >>The first problem is that the flash hook feature of that modem doesn't work which prevents me from calling into work smoothly...
Also, the modem sometimes cannot be initialized correctly at the first
time after I start my computer...
Think about how many people are connected to the Internet! I will
> >>make you very famous of bad service and bad support!
> >>
> >>A very upset customer of US Robotics
> >>Robin Cheng-Hai Gan
Robin,
To my knowledge Best Buy does not carry the USR Courier V.Everything
modem. If you are in a position to purchase modems for your workplace
and were to consider a USR Sporster from Best Buy you should be stripped
of your authority to do so. Buying a budget peripheral from a mass
merchandiser for an enterprise installation is simply irresponsible and
borders on imcompetence. If your CFO/MIS mgr sees a value in the budget
purchase, he should be escorted out the front the door. Inappropriate
application of any hardware at the enterprise level is cause for
disciplinary action.
USR and most all companies design and develop products aimed at
different market segments and at various price points. In the ideal
world everybody would drive Mercedes, eat caviar and tell time on their
Rolex. However, everybody has their financial limits and manufacturers
of products adjust to those limits.
I have been visiting various hardware newsgroups for about a year. It
is really amazing to me, and a study in human nature, that the less
people spend on a product the more they will complain about the limits
of that product's performance. The whining about the Sportsters and
Winmodems is truly funny.
So. Do not nickel and dime your purchases. Buy the best you can afford
and then understand the limitiations of that purchase.
Paul Sloane
Steve Emery
Paul R. Sloane wrote:
>
> cen0...@centuryinter.net wrote:
> >
> > I had a similar episode with false and/or misleading advertising at
> > Best Buys. USRobotics didn't respond, Best Buys is worthless.
> > Nextmodem will not be USR., nor will the one's I buy for work.
>
> > >>I would like to share with you a very bad experience that I had with US Robotics:
> > >>
> > >>I bought a Sportster 33.6 modem model 840 before their deadline of
> > >>so-called free upgrade to 56Kpbs and $20 rebate.... Now I have two roblems:
> > >>
> > >>A very upset customer of US Robotics
> > >>Robin Cheng-Hai Gan
>
> Robin,
>
> To my knowledge Best Buy does not carry the USR Courier V.Everything
> modem. If you are in a position to purchase modems for your workplace
> and were to consider a USR Sporster from Best Buy you should be stripped
> of your authority to do so.
> I have been visiting various hardware newsgroups for about a year. It
> is really amazing to me, and a study in human nature, that the less
> people spend on a product the more they will complain about the limits
> of that product's performance. The whining about the Sportsters and
> Winmodems is truly funny.
>
-these people are complaining that the products they bought dont
function as advertised and that usr cheated them out of promised promo
items (cash and upgrades) -then you say they got what they deserved and
they should be fired for believing what they were told -they will learn
from their mistake (buy _anything_ from usr) so they will go from being
ignorant to informed but you will stay an idiot
mickey
The upgrade is already posted at USR's web site, isn't it? Go to:
http://x2.usr.com
> rebate check ! I still haven't heard from them about the upgrade to 56k,
> but I am willing to give them another few weeks.
>
> I'd be actually interested to hear from somebody who actually received
> the upgrade kit.
Didn't do the upgrade...bought a native 56k external. But it works--I'm
getting consistent 46.6 connects (got a 48 connect on a POP that wasn't a
local call).
mickey
Neville Kanathigoda
I also have a USR sportster Flash 33.6/56k but in the UK, after speaking
to the sales people regarding the flash upgrade they toldd me that the
upgrade wasn't available in the market till the end of this month
(April) soI suppose its worth the wait, but I am wondering after all
since my ISP only supports upto 33.600 is it worth the effort.
--
__________________________
Neville Kanathigoda
E-Mail: n...@dircon.co.uk
Steve
Neville Kanathigoda wrote:
> I also have a USR sportster Flash 33.6/56k but in the UK, after speaking
> to the sales people regarding the flash upgrade they toldd me that the
> upgrade wasn't available in the market till the end of this month
> (April) soI suppose its worth the wait, but I am wondering after all
> since my ISP only supports upto 33.600 is it worth the effort.
> --
> __________________________
> Neville Kanathigoda
> E-Mail: n...@dircon.co.uk
Dont get the upgrade if your ISP does not support X2. This is currently
the first build of the new firmware. After I installed it on my V.
Everything I did not connect at the faster rates as often when
connecting to other 33.6 modems. The new software works fine, its just
a little more "picky". But, if you have a provider that supports X2,
get the upgrade, its a noticable increase.
Willard Seehorn
Eckhard Osenberg wrote:
>
> Mieszko wrote:
>
> On 31 Mar 1997 23:18:58 GMT, "Robin Cheng-Hai Gan (Home)"
> <rg...@dhc.net> wrote:
>
> >No the second problem is that after I sent in all the free
> upgrade and rebate paperwork, they now finally responded after six
> weeks with a piece of cheapy postcard claiming that they did not receive a
> valid sales receipt! They ask me to resubmit before the deadline of
> 05/03/97. Resubmit what?! I have given them everything in original
> and I don't have anything in original to "resubmit".
> >
> >To me, this is just a scam that US Robotics trying to trick
> customer like me to buy their junky product that they try to get rid of
> before the end of the year with fancy packaging and marketing materials such
> as "free upgrade to 56K", and "$20 rebate", etc. Now customer like me is
> the "definitely lose" situation because I have given them the original
> receipt already and I have nothing in my hand to resubmit as "original". Now I
> can't even return the product although I didn't get what I paid for
> which includes that so-called rebate and so-called free upgrade.
> >
>
> I'd be actually interested to hear from somebody who actually received
> the upgrade kit. My personal opinion is that the company has a
> reputation to loose, so they will try to fulfill their promise.
>
> Eckhard Osenberg (not quite that upset)
--
Willard (not as optomistic as Eckhard) Seehorn
Whiteville NC USA
wsee...@intrstar.net
Lane Palmer
On Thu, 10 Apr 1997 20:57:36 +0100, Neville Kanathigoda
<n...@dircon.co.uk> wrote:
>> >__________________________
> Neville Kanathigoda
>E-Mail: n...@dircon.co.uk
Join the Club. USR wont even reply to the messages i sent them
regarding the rebates. Last time i buy a USR product!!
************************************************
* *
* Lane Palmer *
* Systems Engineer. Total Tec Systems, Inc. *
* Http://www.totaltec.com. *
* Voice (908) 906-6500 EXT. 113 *
* Lpa...@totaltec.com *
* *
************************************************
Ken Doesschate
Just received a card in response to my rebate request: "Your purchase was
made outside the qualifying period." Not true!!!
Lane Palmer <LPA...@TOTALTEC.COM> wrote in article
<334e6572...@news.totaltec.com>...
> On Thu, 10 Apr 1997 20:57:36 +0100, Neville Kanathigoda
> <n...@dircon.co.uk> wrote:
>
> >Eckhard Osenberg wrote:
> >>
d7dot
"Ken Doesschate" <kdoes...@msn.com> searched memory banks and
found:
>Just received a card in response to my rebate request: "Your purchase
was
>made outside the qualifying period." Not true!!!
Keep your cool, and go back to USR. There was an official post a while
back in which USR admitted that the approval process was flawed and
that they would re-visit that process to ensure no valid request was
denied improperly..
Regards, Brad
d7...@mindspring.com
d7...@juno.com
Brad's Internet Help Resources
http://www.mindspring.com/~d7dot
John O. Stambaugh
--
John O. Stambaugh Lantana, FL, USA <j...@gate.net>
I bought a Courier V.34 off the Internet in an Amiga
newsgroup. Went to a US Robotics web site and got drivers
that updated it to Courier V. Everything Plug and Play.
Filled out request for free X2 upgrade and received e-mail
from US Robotics with instructions and key to upgrade.
Followed directions and things seem faster. How can I tell
if at X2? Using I.E. 3.02/ Mail and News.
Eckhard Osenberg <Eckhard_...@dbna.com> wrote in
article <334BA181...@dbna.com>...
Jim Dompier
--------------9B720B3FE9796D5484479D65
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Content-Transfer-Encoding: 7bit
Donn Hayes wrote:
The Courier *is* a US Robotics modem, and yes it is the best around, at
least many others say the same thing about them as you did...
--
Jim Dompier
IslandSoft
isle...@lava.net
http://www.lava.net/~islesoft/
--------------9B720B3FE9796D5484479D65
Content-Type: text/html; charset=us-ascii
Content-Transfer-Encoding: 7bit
<HTML><BODY>
Donn Hayes wrote:
<BLOCKQUOTE TYPE=CITE>In article <334a11b1...@news.c-zone.net>,
<BR>whee...@c-zone.net (Steve King) wrote:
<BR>
<BR><I>>Steve <nospam_...@earth.execpc.com> wrote:</I>
<BR><I>></I>
<BR><I>>>Chris Quirke wrote:</I>
<BR><I>>>> Ah. So we aren't getting joy with USR because we haven't thrown</I>
<BR><I>>>> enough money at them.</I>
<BR><I>>>></I>
<BR><I>>>> FYI, Sportsters are *already* more expensive than many other</I>
<BR><I>>>> hardware-based, non-Windows-dependent, PnP-proof modems. And
if USR</I>
<BR><I>>>> can't make a useable modem (your assessment) for more money than</I>
<BR><I>>>> workable generics, why bother with 'em?</I>
<BR><I>>></I>
<BR><I>>>I still beleive that Sportsters are better than most other "Best Buy"</I>
<BR><I>>>and "Circuit City" variety modems. And yes, they cost a bit
more. But</I>
<BR><I>>>they are still stripped down when compared thoes chosen by ISPs and
BBSs</I>
<BR><I>>>as well as the users who like a bit more power. That does not
mean they</I>
<BR><I>>>are that much more expensive. I got my Courier V Everything
over two</I>
<BR><I>>>years ago on a deal for about $170. For a 28.8 that was a fair
price.</I>
<BR><I>>>Now I run the same modem at just under 55.6 with no problems.
sure I</I>
<BR><I>>>spent about $50 more than other 28.8 modems were going for but I I
just</I>
<BR><I>>>downloaded new firmware to make my modem faster. All the people
who</I>
<BR><I>>>bought the "Best Buy" variety modems are pretty much stuck with their</I>
<BR><I>>>28.8s or they paid $$ to upgrade. I think the $50 was worth
it. Not to</I>
<BR><I>>>mention, I have the most supported, fastest, and most reliable modem
on</I>
<BR><I>>>the market. I have had 8 modems since the days of the 1200 bps
modems.</I>
<BR><I>>>I have had Hayes, Mot., USR, as well as many of the lower priced</I>
<BR><I>>>modems. From what I have seen, you get what you pay for.</I>
<BR><I>></I>
<BR><I>>I live in the "boonies" with lousy phone lines. Thanks to Office
Depot's</I>
<BR><I>>liberal return policy, I tried 8 different modem brands/models before
settling</I>
<BR><I>>on a Motorola -- the only one that handles all the garbage my phone
lines put</I>
<BR><I>>out without major problems. Of the modems I tried, Modem Blaster
handled line</I>
<BR><I>>noise the worst, the 2 USRs, a Sportster and a Courier V.Everything,
tied for</I>
<BR><I>>2nd worst. IMHO, you don't always get what you pay for.</I>
<BR><I>></I>
<BR>
<BR>Interesting....
<BR>
<BR>I also live in the "boonies" with those legendary terrible phone lines
(I
<BR>also throw several phone extensions at it just for fun :-). Also
have
<BR>tried several modems (tho not the Motorola) and found the Courier
<BR>V.Everything to be head and shoulders above the others I have tried in
<BR>regard to noise. FWIW.
<BR>
<BR>connected as we speak at 49.3 :-)
<BR>
<BR>Donn Hayes
</BLOCKQUOTE>
<BR>The Courier *is* a US Robotics modem, and yes it is the best around, at
least many others say the same thing about them as you did...
<BR>
<BR>
<BR>--
<BR>Jim Dompier
<BR>IslandSoft
<BR>isle...@lava.net
<BR><A HREF="http://www.lava.net/~islesoft/">http://www.lava.net/~islesoft/</A>
</BODY>
</HTML>
--------------9B720B3FE9796D5484479D65--
Maxman
USRobotics is a joke. I bought a 33.6 Sporster Voice modem with free
upgrade to 56k X2 all over it. Boy was I excited. I got it home and opened
it and found out I had to mail in a form and I would be notified. Well 3
months later I finally recieved a letter.
Not an upgrade but al etter. It says we are holding your upgrade. Please
call this number with your visa or mastercard ready and the following
serial number off your modem it then listed a 8 digit number.
O.K it's worth it for 7.00 bucks so I call. AND call AND call. For two days
it's busy.
So today I finnaly get through at work and I give them the 8 digit number.
She tells me that's the model number and I need the serial number off the
box. I told them I had already mailed in the serial number 3 months ago and
I was at work. I explained to her that the 8 digit number was giving to me
by them. She rudely RUDELY tells me that their was a slight mistake on the
letters mailed out and they accidently put the model instead of serial
number on them. I was pissed.I told her to pull up my serial number and
send me my upgrade. She then tells me that the serial numbers are kept in a
database in another city. She then tells me I could talk to a supervisor.
I say goo. Then I'm on hold for 35 minutes waiting. I had to hangup to go
back to work and never got a supervisor. So I come home get my box (luckily
I kept it) and I call for another 2 hours over and over. I finally get
through and pay my 7 bucks and find out I should recieve it it 6 weeks!!!
Thanks for nothing USR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
My next modem will be anything but a USR. Never again
Paul in Sacramento
Steve
Maxman wrote:
>
> USRobotics is a joke. I bought a 33.6 Sporster Voice modem with free
> upgrade to 56k X2 all over it. Boy was I excited. I got it home and opened
> it and found out I had to mail in a form and I would be notified.
First of all when I see the word UPGRADE anywhere on a box I would
immediately draw the conclusion that some form of paperwork is involved
unless the word INCLUDED appears on the box. Secondly, it sounds like
quite a bit of time elapsed durring the course of your story. It was
common knowlege that the modems on the store shelves were not X2 capable
off the shelf. Even if you did not know that, you could have picked up
a computer magazine and read any of the dozens of articles in each issue
related to X2. Ill admit USR has a poor tech support/public relations
right now. But I dont hold it against them due to the merger, the wave
of modem purchases, and the introduction of X2. I know for a fact that
there support was excelent last year and the year before and I have no
doubt that it will return to the level it was once at. Even still, your
sportster is heads and shoulders above any other "computer superstor"
brand modem. How many of the other brands have a firmware uprgade.
Most of them are hardware upgrades if they have any at all. But if you
were realy concerned about features you would have picked up a Courier.
--
Steve
Joe Drelicharz
<<< much ranting deleted >>>
>>
>> Join the Club. USR wont even reply to the messages i sent them
>> regarding the rebates. Last time i buy a USR product!!
>> ************************************************
>> *
In an effort to balance things out, I've been VERY happy with every
USR purchase!!!
Peace,
--------------
Joe Drelicharz
eigh...@earthlink.net
Sure. I had a problem with a brand new 33.6 Voice, and wrote to USR
about it. I received a two page message giving me codes. Use this code
for this problem, use this other code for this product. I finally got
the right information to the right person, and was given a SHR# or was
it a SHO#. I spend $13.50 sending them the bad modem, and was surprised
to get the replacement modem in 2 days. I unwrapped the package and
instead of a 33.6 voice modem the case says 14.4 VI modem. I plug it in
and check it out just to be sure, and find they gave me the right modem
with the wrong case. I e-mail them and a week later get a message they
are working on a new case. I reply and get back another two page
message with codes. That was three weeks ago, and still nothing.
I've registered my first modem which was good for the X/2 upgrade, but
haven't received that either. I'm wondering just what I'm going to have
to go through with the new modem, and serial number?
--
Regards
EIGHTYEighty eight
e-mail: eigh...@earthlink.net
homepage: http://home.earthlink.net/~eighty88
gwa...@direct.ca
I appear to be dealing, without any sucess for the past four months,
with a contract firm in Phoenix, in an attempt to get an advertized
rebate on a Robotics modem. Shabby bussiness practices! I know they
are on contract, because they came through with a rebate from Bacardi
rum, from the same address, using an identical format.On Sat, 19 Apr
John Linschoten
> USRobotics is a joke. I bought a 33.6 Sporster Voice modem with free
> upgrade to 56k X2 all over it. Boy was I excited. I got it home and opened
The modem might work well but you don't surf the net with the people
do you ?
Elizabeth Vollbach
After I complained that US Robotics didn't answer my email about not
having the bar code for the rebate, they gave me the rebate, anyways,
after I called their 800 number and explained. Beth
Tom Missimer
Joe Drelicharz wrote:
>
> <<< much ranting deleted >>>
> >>
> >> regarding the rebates. Last time i buy a USR product!!
> >> ************************************************
> >> *
>
> USR purchase!!!
>
> Peace,
> --------------
> Joe Drelicharz
Got the rabate just fine. Waiting on the upgrade to 56k (53k) which I
though I would get in January or Feb.
Kit
Leigh Anderson
FYI- they are actually shipping chips for X2. I got my free/$7 upgrade
chip just a few days after FINALLY getting thru on their
AWFUL-ALWAYS-BUSY-SIGNAL 888#, and have installed it. I registered for
the free upgrade months ago and they finally sent a letter which
prompted me to persist and finally got thru in the evening. Of course,
now Device Mgr says its installed and no conflicts but my apps can't see
it and hang. arggghh.
Leigh
Rick Rankin
So far, I've been very happy with my Sportster. I got the rebate within a
month or so of sending in the form, and I got the 56K upgrade about a month
ago. I installed it in about 5 minutes, and it works fine.
Rick Rankin
rra...@primenet.com
Tom Missimer <miss...@peganet.com> wrote:
>Joe Drelicharz wrote:
>>
>> <<< much ranting deleted >>>
>> >>
>> >> Join the Club. USR wont even reply to the messages i sent them
>> >> regarding the rebates. Last time i buy a USR product!!
>> >> ************************************************
>> >> *
>>
>> In an effort to balance things out, I've been VERY happy with every
>> USR purchase!!!
>>
>> Peace,
>> --------------
>> Joe Drelicharz
>So have I (very happy that is)
>Got the rabate just fine. Waiting on the upgrade to 56k (53k) which I
>though I would get in January or Feb.
>
>Kit
Rick Rankin
rra...@primenet.com
dsam...@atlanta.com
On 2 May 1997 19:43:02 -0700, rra...@primenet.com (Rick Rankin)
wrote:
>So far, I've been very happy with my Sportster. I got the rebate within a
>month or so of sending in the form, and I got the 56K upgrade about a month
>ago. I installed it in about 5 minutes, and it works fine.
Glad to hear it Rick. I bought my Sportster AFTER they started
plastering the 56K stickers on the box. I don't get the "free"
upgrade. I seems that you only qualify if you fell for thier
advertising and bought the modem 1 1/2 months AFTER they started
putting the stickers on the boxes in the store. I specifically bought
it at that time because I figured that if they were announcing the
upgrade (all the coupons, etc were there), then I'd qualify for it.
Nope - they want $60.
david sampson
Rick Dickert
Did the sticker on your box have an expiration date listed? If not, I'd say
you have a valid point against either USR or the retailer (for not removing
the sticker after the promotional period.)
Rick
dsam...@atlanta.com wrote in article
<3379bdb9...@hpuerci.atl.hp.com>...
dsam...@atlanta.com
On 14 May 1997 22:46:01 GMT, "Rick Dickert" <rdic...@sprintmail.com>
wrote:
>Did the sticker on your box have an expiration date listed? If not, I'd say
>you have a valid point against either USR or the retailer (for not removing
>the sticker after the promotional period.)
>
I bought it at Circiut City. The sales guy said the USR sales rep
came into all the stores in the Atlanta metro area and plastered those
stickers on the boxes. This was well ahead of the "eligibility"
period threshold for the "free" upgrade.
When dealing with a chain like that, I'm not sure they would solve
anything. And, judging from what people seem to be saying about USRX,
you won't get far there either.
david sampson
doug bosco
I am installing new Windows 95 machines complete with the latest version
of Schedule+ (version 7). However it is totally incompatible with the
old WFWG Schedule+ (version 1) on most of my legacy machines. I talked
with Microsoft and they say that there is a fix out there which enables
them to communicate but MS doesn't support it. Hmmm....strange that two
subsequent versions of software supported by the same company are
incompatible...thanks Microsoft.
Does anyone know of this fix?
N H
Free upgrade is BS!
20 hrs on the phone a lawyer
Had to send my internal sporter in for the upgrade
(after they sent me the card) cause it turns out the
upgrade sockets are junk. The bastards kept my modem
for 80 days. Return phone calls never came even after
telling them that my lawyer was now involved.
The rude bitch I talked to made me feel like I was
a sucker for calling. Hope you bastards are listening
cause you missed out on the sale of 2000+ network cards
and 300 modems :P
Buy Rockwell save hundreds on asprin
Shelly Weiler
I do not know if I would go as far as you in down playing US Robotics,
but I too have had difficulty contacting the company when it comes to
tech support.
Why is it that when you want to buy the product there is always a
happy smiling sales person? When you want to complain about the
product or get required tech support, one, you are put on hold for at
least 15 to 20 minutes, and, two, you are usually made to feel that
you are a fool for calling because the fault is you and your software
not the inferior product they sold you in the first place?
This not only stands true for US Robotics, it is also true for MOST of
the major software and hardware manufacturers.
Shelly Weiler
Joe
You should try their email support if you want a real experience. I've
been trying to "work" with them for 3 weeks to get a headset/microphone to
work though the modem connections (driven by Delrina's Talkworks 8.01).
First you have to send an email with 0000 in the subject header to get a
"human" response. Then you get a different idiot in support each time you
jump over one of the walls they put up (send the serial number, send this
log, run this test, etc.). Continuity is impossible. Since you can't get
one person to focus on the problem, information has to be continually
repeated. Because of the lack of problem ownership, you have to keep
adding your replies to the end of the mail. So after a few response it
starts to look like this:
> > > We
> > > > > understand
> > > > > > > > you are having a problem with using your headset with our
> > > modem. I
> > > > > would
> > > > > > > > like some additional information. I would like your modems
> > > serial
> > > > > > > > number.This is the 12 or 16 digit bar code number found on
> > the
> > > > > modem
> > > > > and/or
> > > > > > > > the modem box. If it is a 12 digit number, then we will
> > also
> > > need
> > > > > the 8
> > > > > > > > digit model number that can be found in the same location.
> > > Also, I
> > > > > would
> > > > > > > > like your atix information. To find your ATix information
> > you
> > > will
> > > > > need
> > > > > to
> > > > > > > > go to a terminal program. From a terminal program
(RapidComm
> ,
> > > > > Quicklink,
> > > > > > >
> > > > > > > > HyperTerminal, Terminal, MacComCenter, ZTerm, etc.)send
> > > ATI4I5I6I7I1
> > > > > 1Y11
> > > > > > >
> > > > > > > > then hit return or enter. Copy and include all that
> informatio
> > n
> > > for
> > > > > when
> > > > > you
> > > > > > > > contact our support again. This will allow me to look
> > further
> > > into
> > > > > this
> > > > > matter.
Now imagine a 700 line (and growing) email looking like this. If you were
in technical support, could you follow the above, repeated many times over?
I couldn't. I'm going to take this issue up with 3Com management in CA.
--
Joe
Al Randall
Joe,
I agree with your comments about USR EMail tech support. However, their
phone support is much better and I suggest you try that approach to
resolve your problem.
Al
George
Uh...I've been on the phone with USR tech support and x2 upgrade
people about my 56k upgrade for the past 3 mos. I've spoken with over
10 different reps, all of whom gave me different stories about why my
modem was:
1. Not upgradeable (bullshit)
2. Would be expedited (2x)
3. "We're not expediting orders anymore" (3x)
4. "You'll get a whole new modem"
5. "You'll get a chip replacement"
6. "You'll get a new modem"
7. "You'll get a chip replacement"
8. "Dell OEM? We don't support them"
...and on and on.
I asked to speak with customer service about a billing issue and was
transferred 3x to tech support before being cut off. The first tech
support person, after asking who transferred the call to them,
commented, and I quote, "The X2 department sent you here?...boy are
they stupid".
USR is the worst company that I have ever dealt with. I finally
contacted Jim Ryan, the Attorney General for Illinois (312/814-3810)
and filed a formal complaint.
On Mon, 30 Jun 1997 07:30:30 -0400, Al Randall <aran...@icgroup.net>
wrote:
--------------------------------------------------------------------------
Please replace "nospam" with "javanet" in address when responding!
And for you automated email spammers out there, here's the email addresses
of the current board of the Federal Communications Commission:
Chairman Reed Hundt: rhu...@fcc.gov
Commissioner James Quello: jqu...@fcc.gov
Commissioner Susan Ness: sn...@fcc.gov
Commissioner Rachelle Chong: rch...@fcc.gov
And let's help you send some spam to the USPS, too:
cust...@email.usps.gov
---------------------------------------------------------------------------
Joe
It's a lot more expensive than email, for both of us...
--
Joe
Al Randall <aran...@icgroup.net> wrote in article
<33B798...@icgroup.net>...
Chris Quirke
gs...@nospam.com (George ) wrote:
>Uh...I've been on the phone with USR tech support and x2 upgrade
>people about my 56k upgrade for the past 3 mos. I've spoken with over
>10 different reps, all of whom gave me different stories about why my
>modem was:
>1. Not upgradeable (bullshit)
>2. Would be expedited (2x)
>3. "We're not expediting orders anymore" (3x)
>4. "You'll get a whole new modem"
>5. "You'll get a chip replacement"
>6. "You'll get a new modem"
>7. "You'll get a chip replacement"
>8. "Dell OEM? We don't support them"
>...and on and on.
That's why I NEVER pay any attention to proprietary "standards" that
pre-empt the next ITU V.whatever - always a bloody mess
miker
George wrote:
>
> Uh...I've been on the phone with USR tech support and x2 upgrade
> people about my 56k upgrade for the past 3 mos. I've spoken with over
> 10 different reps, all of whom gave me different stories about why my
> modem was:
>
> 1. Not upgradeable (bullshit)
> 2. Would be expedited (2x)
> 3. "We're not expediting orders anymore" (3x)
> 4. "You'll get a whole new modem"
> 5. "You'll get a chip replacement"
> 6. "You'll get a new modem"
> 7. "You'll get a chip replacement"
> 8. "Dell OEM? We don't support them"
> ...and on and on.
>
> transferred 3x to tech support before being cut off. The first tech
> support person, after asking who transferred the call to them,
> commented, and I quote, "The X2 department sent you here?...boy are
> they stupid".
>
> USR is the worst company that I have ever dealt with. I finally
> contacted Jim Ryan, the Attorney General for Illinois (312/814-3810)
> and filed a formal complaint.
>
> On Mon, 30 Jun 1997 07:30:30 -0400, Al Randall <aran...@icgroup.net>
> wrote:
>
> >
> >I agree with your comments about USR EMail tech support. However, their
> >phone support is much better and I suggest you try that approach to
> >resolve your problem.
> >
> >Al
>
> Please replace "nospam" with "javanet" in address when responding!
>
> And for you automated email spammers out there, here's the email addresses
> of the current board of the Federal Communications Commission:
>
> Chairman Reed Hundt: rhu...@fcc.gov
> Commissioner James Quello: jqu...@fcc.gov
> Commissioner Susan Ness: sn...@fcc.gov
> Commissioner Rachelle Chong: rch...@fcc.gov
>
> And let's help you send some spam to the USPS, too:
> cust...@email.usps.gov
> ---------------------------------------------------------------------------
had it since Dec. 30, 1996. I think they've finally admitted they
have it, and will expedite it. Been two weeks since that communication.
I don't think I'll buy another modem from them.
--
Please remove NOSPAM from return address before replying.
Bruce Beisel
In article <5pbvbf$5g7$6...@news01.iafrica.com>, cqu...@iafrica.com says...
> gs...@nospam.com (George ) wrote:
>
> >Uh...I've been on the phone with USR tech support and x2 upgrade
> >people about my 56k upgrade for the past 3 mos. I've spoken with over
> >10 different reps, all of whom gave me different stories about why my
> >modem was:
>
> >1. Not upgradeable (bullshit)
> >2. Would be expedited (2x)
> >3. "We're not expediting orders anymore" (3x)
> >4. "You'll get a whole new modem"
> >5. "You'll get a chip replacement"
> >6. "You'll get a new modem"
> >7. "You'll get a chip replacement"
> >8. "Dell OEM? We don't support them"
> >...and on and on.
>
After spending almost 1 hour on hold I found out that the chip is
back ordered.
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Bruce Beisel
bba...@pacbell.net