حل مشكلة Rooted Device Is Not Supported
Johanne
Square you need to allow all android devices that are not rooted which mine is not to have access to the contactless chip reader, I cant connect, 2 months old from the OPTUS store, i've checked the rooting of the device and it comes up with no root.
The message that you're seeing saying your device is rooted may be related to Developer Options being enabled on your phone. Apps to check the rooting of a mobile device also need to be uninstalled from your mobile device before you can connect a Square Reader.
We are always working towards having more Android compatibility, but sometimes a mobile device does not meet all the security requirements to support card processing, and we need to be mindful of our customers' private card information being processed securely.
Hi all. While this may not be a solution for everyone, it's working for me. After trying several Android phones and tablets of different makes and models with no success on most and limited success on one, I have found one that appears to be reliable.
I bought a Nokia 1 Plus in a Vodafone store for $109. I didn't do anything to it except install the Square app and it connected first time to the reader and I successfully made a transaction. It is locked to VF, however, in my case that doesn't matter as it will be dedicated to the card reader and I don't need a SIM. I simply connect to my personal mobile Wifi hotspot to get Internet connectivity to process transactions. For me this is a relatively cheap solution to a problem that doesn't appear will be addressed by Square anytime soon.
I just wanted to say, after running into a similar problem on my verified unrooted Samsung S10, I uninstalled and reinstalled the Square app, and voila, it worked immediately. Obviously, no guarantee this will work, but an easy thing to try. Good luck!
The most likely culprit is an app that impacts the phone in such a manner that our app detects the phone as rooted. One app I've heard of that has been causing these issues of late is XRecorder, a screen recording app. If you have this or any other apps that record the phone's screen or alter the way the OS operates I recommend uninstalling them and trying again.
how do you do this? I have ahd this problem for the last 2 months on my redmi note 10 pro. Reader was working fine, the all od a sudden stopped working. I reinstalled the square app and restarted ohoe which helped for a month but the last 2 weeks i can't get it to work at all. i bought a new reader and same issue.
Hello,
I have the same issue. I have a Google Pixel 3 XL. The contactless reader use to work and not work. And now, it does work at all. When I called in, the only option was to buy a new reader.
I run a small business that is craziness. It almost makes me want to switch a bigger brand to handle my payments in-store.
We heard a few reports late yesterday of an Android update conflicting with Square's security protocol and our engineers are looking into it - are you able to try again and see if the issue is still occuring?
I called in again today, and had a more technical person who filed a ticket with pictures/videos that sent him. He said he is 100% a software issue with Android, since iOS is not facing the same problem.
This issue is unfortunately continuing to occur. I have a Samsung Galaxy S7. I am getting the dreaded phone Rooted error. Phone has never been rooted and developer options are Off. Obviously there is an app or phone setting causing this error as I have tried it on other devices and it works fine, But I need it to work on MY device. As it has been a few months since any comments on this thread, I was hoping you could advise that Square have discovered the cause of this issue and we can all amend our devices to now be compatible.
Just bought my brand new Square Reader. I checked before purchasing that it was compatible with my Sony Xperia XZ Premium - Square said 'yes'. Out of the box it tells me "Device Not Supported - Rooted devices are not supported." My phone is NOT rooted. It has never been rooted. I have run apps to double-check. So I have a useless reader that is not fit for purpose and does NOT do what it is advertised to do...
While your device is listed as a compatible device, we're unable to confirm on our end whether your Android device has developer options enabled (the setting required to customise your Android operating software).
Each device is different and may come with certain settings already enabled, so we recommend first confirming this option has been disabled on your device in order to be able to successfully run the Square Point of Sale app.
To turn off developer options on your device, you may need to first activate it for the menu option to appear in your device Settings. Please follow the steps below:
4. Tap About Device.
5. Tap Software information.
6. Tap Build Number 7 times.
7. You will see a prompt on the screen indicating developer options are enabled.
8. Tap the back arrow to navigate back to Settings.
9. Tap Developer Options.
10. Toggle Developer Options off.
This will disable Developer Options on your device. Please open the Square Point of Sale app and try to connect your reader again.
Hi, @wyck, thanks for giving these steps a go and sorry to hear this hasn't resolved the issue for you.
We're unable to offer further assistance in device troubleshooting outside of what I sent through in my previous comment. At this point, I would strongly recommend reaching out to your service provider or performing a factory reset of your device to resolve the issue.
There may be additional resources online that go through the steps to disable this mode specifically on a Sony Xperia XZ Premium that isn't covered in our general Android steps above, however, I haven't personally come across a device where these steps haven't worked - so this is definitely a first!
Should a factory reset or third-party solution resolve the issue for you, please feel free to share this with us in this thread, as other Sellers may find this beneficial.
Otherwise, the only other advice I can offer you is to try and source another compatible device to use with Square.
Attestation is a process that verifies the integrity of a device. It can check if a device has been rooted or is running unauthorized firmware. You might use this feature to ensure you are not handling private or confidential data on a device that might be compromised and be vulnerable to malware.
Samsung Knox Platform for Enterprise (KPE) extends the core functions embedded in the Android operating system, protecting Samsung devices with advanced security and management features. A license is needed to activate Knox Platform for Enterprise on a device.
All paid KPE licenses (KPE-Premium and KPE-Customization, both Cloud and On-Premise) are affected by this new KPE policy. Knox Dual Data-At-Rest (DualDAR) and Knox Universal Credential Management (UCM) capabilities are not included in this policy change. These solutions remain separate, paid licenses for those customers that require them.
Existing KPE pricing policy continue to be in effect until July 1, 2021. Please contact your local Knox reseller or Samsung representative to get assistance with special pricing/ promotions during this interim period (until July 1, 2021).
Existing KPE pricing policy continues to be in effect until July 1, 2021. Please contact your local Knox reseller or Samsung representative to get assistance with renewing your existing license key if it expires before July 1, 2021.
Existing KPE Cloud licenses are updated automatically after July 1, 2021. No action is needed from customers or Knox resellers to extend existing cloud keys. Customers will receive notifications regarding automatic renewal of existing KPE Cloud license keys. KPE On-Premise license key extensions can be extended as needed by customer request. Please contact your Samsung representative to get assistance with KPE On-Premise license needs.
Samsung provides any necessary licensing updates (2 years and 10,000,000 copies) to eligible KPE Cloud customers so that they can continue to use their existing licenses beyond July 1, 2021. No action is required for KPE Cloud customers. KPE On-Premise license keys can be extended as needed. Customers should contact their Samsung representative to get assistance with KPE On-Premise licenses.
KPE capabilities can be embedded directly within mobile apps to create unique solutions on Samsung devices. Customers can gain access to these unique capabilities via our Knox partner solutions. Customers may also embed KPE features within their own in-house apps to leverage the power of our platform for their deployments. Starting on July 1, 2021, customers can request a free KPE key at samsungknox.com. Prior to July 1, 2021, please contact your Samsung representative or Knox reseller to get assistance with special pricing/promotions during this interim period.
By default, the data and voice used in the Knox Workspace container are merged into one billing including the data and voice used in the personal space. However, data used in the container can be tracked and billed separately using a feature called Enterprise Billing.
In order to enable this feature, your EMM solution needs to have this feature implemented and a separate discussion is needed with the respective operator so that the customer could get two separate bills from the operator.
If an IT admin tries to create Knox Workspace on a rooted device, installation is denied. Unauthorized firmware on the device implies that there can be an unknown security hole, putting corporate data in the container at risk. Therefore, Knox Workspace is not installed unless integrity of the device is proven.
Most major EMMs support Knox Platform for Enterprise. The process works like this: Samsung distributes the Knox Premium SDK to EMM vendors, who then implements the functions that activate and manage Knox Platform for Enterprise to their EMM server and client using the APIs described in the SDK. When implementation is done, the IT admin will see a menu and options on the console to activate and control the Knox Workspace container.
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