hi glenn,
Glenn Johnson wrote on 01/15/2014 05:54 PM:
> Sorry, I thought that list was only for those who had support contracts.
so for clarification let's say
sup...@fhgfs.com is just a general way
to report something to the fhgfs development team, so there's nothing
wrong with sending a mail like
"i think it would be great if a future version of fhgfs could..." or
"i'm so happy with fhgfs, because..." or
"i found out that fhgfs has a problem with..." etc
to this address.
(so mails to
sup...@fhgfs.com simply generate a ticket in our support
system; it's not some kind of mailing list for supported customers, if
that was a misunderstanding.)
of course, how we then internally proceed and handle/prioritize/react on
incoming reports (e.g. whether we immediately call our wifes to let them
know that it's gonna be a long night for the team, because we need to
change something in the code asap ;-) ), depends on whether you have a
support contract or not.
best regards,
sven breuner
fraunhofer