Google Authenticator For Windows
Kathryn Garivay
I am unable to log in to my Authenticator app since I changed my phone. My last one broke, and I was unable to back everything up and transfer to my new phone. Now when I log into my Authenticator app, I'll go through the recovery process and when it asks me to confirm my identity, it's asking for an Authenticator code, which I am already IN Authenticator itself, therefore there's no way for me to get a code to unlock it. Hope that makes sense. I desperately need access to it, as it contains my 2FA codes for access to several accounts I have and use often, including my outlook email. I've submitted several recovery request forms to no avail because Microsoft ignores them when you have 2FA on your accounts.
Now I just realize that all Microsoft stores were closed - missed the headline on that one - so I can't speak to someone to help me. How can I get access to my Authenticator app without an Authenticator code, OR speak to someone at Microsoft who can help?
I am also locked. I cannot remember even choosing a passwork, let alone knowing what it is. I need authenticator to access medical records, so pretty desparate. I seemed to be able to do a one-off workaround by deleteing and re-installing the App. Immediately after getting the access I needed, I was locked out again and received the "authenticator locked" message. No "help" or "Forgotten your password" link.
You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
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I'm still not sure how to access the backup. I've gone to settings and turned on iCloud backup, but then a window pops up saying that I already have a backup on another device (my old phone). My options were to either 'Replace backup" or cancel. I just (accidentally) replaced the backup. How should I proceed?
We have recently implemented MFA with a conditional access policy. We turned off the ability to receive texts/calls and are forcing the Authenticator app. This is causing issues when users need to re set up the account in the Authenticator app. I have had multiple scenarios this week where the Microsoft Authenticator app has stopped displaying the approve/deny message. The end users try to fix the issue themselves and will remove their accounts from the app and try to reenroll by going to myapps.microsoft.com and restarting the setup process. The problem lies in that even though they are visiting the portal from devices that are excluded from MFA via conditional access (Compliant/Hybrid AD Joined) the myapps.microsoft.com portal is still enforcing MFA to log in. Since they have removed their account from the application they can not authenticate to the portal. There is no alternate method since Phone/Text are disabled.
In order to get the end user back into the portal I have to go to the regular MFA Setup page, enable phone calls or texts, enable and enforce MFA on the end user, and they can finally get in to re-set up the account.
I have an issue with MFA, my customers are setup to use Microsoft Authentication Mobile App, all of them have chosen to authenticate through the OATH token, they have been connecting successfully, but this week most of them are receiving this error "Unable to reach the server, please verify internet connectivity", the MFA server is up and running! but the amazing thing is they can reach other web-pages like google or Yahoo. What might be the issue?
My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. I had to white-list "Company Portal" application in the battery settings (both Android settings & DuraSpeed application settings, that comes with my version of Android by default). After that, starting Company Portal application again, Authenticator started to work as expected.
I found with my phone that the notifications had been set back to low priority, so no pop up and no sound. I had to go into the advanced set up to be able to change it back. Once i did that, I now get the notifications again. However, I now get three notification sounds after approving the request. Not sure why but much less of a problem than not receiving the request.
@Robert Woods I've been noticing issues where the Authenticator app will not pop-up notification while I'm connected to Wi-Fi but as soon as I disconnect and go to mobile connection, the notification pops-up immediately. This behavior doesn't make sense to me.
This really really helped me @Martin_Durec all I had to do it go to the Battery Optimizer settings, Select ALL Apps, and find the Authenticator + Google Authenticator apps which to my surprise were ON. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. Much thanks mate!
Here, we suggest to try the following suggestions to see if it is working.
1. Restart the device and try again.
2. Try change the network to see if the result is different? For example, if we use WIFI. change it to mobile connection to see if it is working
3. Try to remove the account in Authenticator and try again to see if there's any different.
@Robert Woods I resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. Finally, add the account again and turn authenticator backup back on again. I am now receiving notifications as expected and all approvals are working.
@Robert Woods Somehow I got mine to work. I had to start app every now and then to get the MFA approval notifications, despite battery saver off for this app. Maybe it was turning off wifi. I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. I did turn off "Smart Touch" which is a transparent soft button that floats across phone to switch from one open app to another. It was in the way more than I used it so I turned it off. I did change my tone for notifications so I knew it was "special". Reminds me of the Church lady on SNL!
@Robert Woods I would like to see the one-time bypass feature in Azure MFA. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears.
Add your credential to the YubiKey with touch or NFC-enabled tap. Hardware-backed strong two-factor authentication raises the bar for security while delivering the convenience of an authenticator app.
Generate your unique credential using QR codes available from the services you wish to protect with 2FA. Secures all the services currently compatible with other Authenticator apps. For example, Azure MFA supports TOTP authentication to secure Office 365.
Start protecting all of your accounts with stronger two-factor authentication. Easily generate new security codes that change periodically to add protection beyond passwords. And your secrets are never shared between services.
The Yubico Authenticator app works across Windows, macOS, Linux, iOS and Android. Get the same set of codes across all Yubico Authenticator apps for desktops as well as for all leading mobile platforms.
Users switch phones often. With other authenticator apps, when a user has a new phone or OS upgrade, IT often needs to help reset the enrollment flow and support calls rack up costs.
The Yubico Authenticator app allows for user self-service to enroll multiple secrets across various services, making this a secure and efficient solution at scale.
WinAuth is a portable, open-source Authenticator for Windows that provides counter or time-based RFC 6238 authenticators and common implementations, such as the Google Authenticator. WinAuth can be used with many Bitcoin trading websites as well as games, supporting Battle.net (World of Warcraft, Hearthstone, Heroes of the Storm, Diablo), Guild Wars 2, Glyph (Rift and ArcheAge), WildStar, RuneScape, SWTOR and Steam.
WinAuth supports any service or website that uses the Google Authenticator, Microsoft Authenticator or an RFC 6283 based authenticator. It also supports games such as Battle.Net (World of Warcraft, Hearthstone, Diablo III), GuildWars 2, Glyph, WildStar, Runescape, SWTOR and Steam.
An unlimited number of authenticators can be stored, each with their own personalized name and icon for quick reference. The WinAuth application can be sized as preferred or automatically displayed to fit.
Each authenticator can be assigned a hot-key to notify, display, clipboard copy or inject the current code into another application. An advanced injection script can also be created to automate username, password and code entry. Scripts are part of the private data and also fully encrypted along with the authenticator data.
As recently as three years ago, you could count available authenticator apps on one hand, but with a few dozen in the mix now, it is easy to get lost in the options. To help you choose an authenticator that works with your operating systems, we have grouped the 10 most noteworthy by OS:
On the whole, Google Authenticator is a convenient solution for those who would rather not get involved with token synchronization through the cloud. Instead, the app can export all of the tokens created in it, making a single QR code to import them en masse to a new device. In the iOS version, it recently became possible to search tokens and protect access to the app with Touch ID or Face ID, unlike with the Android version. Google Authenticator still cannot hide generated codes from view, which may be problematic if you use it in public. (Incidentally, all authenticators for Android restrict the taking of screenshots, so all screenshots in this post come from the iOS versions of the apps.)
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