F Magazine Italia
Rosangela Pinkard
Italia! is the award-winning magazine for everyone who has a passion for Italy. In each issue, you'll find a wide variety of beautifully photographed and intelligently written articles to inspire and inform you. Covering every aspect of Italian life, from travel, holidays and property to food, wine and culture, we bring Italy closer to English-speaking readers across the world.
All new subscription orders will start with the next available issue. You will receive a welcome email confirming your subscription start date within 1 working day from placing a new order. If you are an existing subscriber, your renewal order will start at the end of your current subscription.
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A magazine style blog relating to all things cycling. We tell you about industry news, new product reviews, as well as featuring interviews with cycling personalities and making cycle apparel and accessory recommendations.
Returns Policy
Making a return is easy. If you are not 100% satisfied with your purchase, return it within 90 days of receipt and in saleable condition for a refund or like-for-like exchange.
Returns are only accepted online for products purchased directly from ridevelo.cc, if you have purchased from a Ride Velo retail partner then they must also arrange your return or exchange.
If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it.
All returns should be in \u2018as new\u2019 condition, both unwashed and unworn and with the original tags.
When returning items to Ride Velo, please ensure the product is well packaged and protected from damage in transit.
Gifted products can only be refunded to the original purchaser or a credit note can be provided to the gift recipient. Gift exchanges will show on the order history of the original purchaser.
All gift cards are non-refundable.
Exchanges
If you would like to make an exchange on your purchase please follow the steps in the section \u2018How to make a return\u2019. Exchanges can be made on a like-for-like basis, this means a different size or colour of the same product. If you would like a different product, please use the same process to return the item for a refund and place a new order.
Faulty Goods
Ride Velo is committed to product excellence and stands behind the quality of the products it produces, although, from time-to-time manufacturing faults can and do occur. If you think your product has a suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty. Returned items that have been worn should be laundered before return, receipt of unwashed garments may result in your product being returned to sender.
How To Make a Return
To make a return login and visit your account page, click on order history and select the appropriate order, click returns and complete the web form to let us know which products you will be returning. Once complete, print a copy of the return slip to enclose in your returns package. If there is anything else you feel Ride Velo should know please write legibly on the form.
If you completed your purchase via our guest checkout, please fill out the correct form for your region:
UK and Rest of World Guest Checkout Returns & Exchanges \u00BB
USA Guest Checkout Returns & Exchanges \u00BB
JPN Guest Checkout Returns & Exchanges
Please post the package back according to your location to one of the following returns addresses:
All UK, Europe and Rest of the World Returns:
Returns Ride Velo, 42 Old College House, 8-10 Richmond Terrace, Brighton BN2 9SY
For return packages there are a number of options:
a) For UK returns please use the Royal Mail label that is available by telephoning us on: 01273 047705 or emailing: he...@ridevelo.cc
We recommend that you acquire a PROOF OF POSTAGE receipt and retain this until you receive email confirmation that we are processing your return. Please note this service can take 4-6 working days to be delivered to our headquarters. We do not refund UK postage costs.
b) For USA returns please note that we do not refund US postage.
c) For all other returns, when you have completed your return via email or telephone
d) Alternatively you can post items using your service of choice with cost of postage clearly marked on the package. Please obtain a proof of posting wherever possible. Please avoid using timed deliveries. Please note that for gift exchanges we can refund postage to the original purchaser or issue a credit to the gift recipient. Once we receive returned items at Ride Velo, we aim to process them within seven days. We will then refund you any money owing, and/or the postage costs incurred, up to the following value:
Europe \u2013 \u20AC 15
Switzerland \u2013 CHF 20
Denmark \u2013 120 kr
Norway \u2013 100 kr
Sweden \u2013 150 kr
Japan \u2013 \u00A5 1800
Taiwan \u2013 NT $ 1000
Canada \u2013 CAD $ 30
Rest of the World \u2013 $ 30
If you are returning goods in the UK, please use the available postage paid return service. Refunds will be made directly to the card used to make the original purchase. Please note that we can only refund one postage payment for each package received, and then only if the cost of postage is clearly marked on the parcel.
For international returns \u2013 Ride Velo will not accept customs charges incurred when returning items. All packages must be marked \u201CGoods returned under warranty\u201D. If you do have any enquiries about your return once it has been posted, email ret...@rapha.cc. Please include the date the item was posted, which address it was sent back to, the name it was sent under and the item\u2019s tracking number if applicable.
Any carrier choice outside of those offered by Ride Velo is at your own risk, we can not take responsibility for loss or damage caused by independent carriers.
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PRIVACY POLICY
Ride Velo (\u201Cwe\u201D) are committed to protecting and respecting your privacy.
This policy (together with our Terms & Conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By visiting ridevelo.cc (\u201Cour site\u201D) you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the \u201CAct\u201D), the data controller is Ride Velo, 42 Old College House, 8-10 Richmond Terrace, Brighton BN2 9SY.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
Information you give us. You may give us information about you by filling in forms on our site or on our social media pages or profiles, or by corresponding with us by phone, e-mail or otherwise.
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information: technical information, e.g. about your browser or the device you use to access the site etc.; information about your visit, e.g. which website you clicked through to reach ours, lengths of visits to pages etc.
Information we receive from other sources. We work closely with third parties (including, for example, business partners and sub-contractors in technical, payment and delivery services) and may receive information about you from them.
COOKIES
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse the site and also allows us to improve our site. See also our Cookie Policy.
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
Information you give to us. We will use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us; to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the [order form OR registration form]);
Information we collect about you. We will use this information: to administer, operate and improve our site and ensure it is presented in the most effective manner; as part of our efforts to keep our site safe and secure; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you and use it for the purposes set out above.
DISCLOSURE OF YOUR INFORMATION
We may share your personal information with any member of our company, and you should only give us your information if you consent to this.
We may disclose your personal information to third parties: In the event that we sell or buy (or plan to sell or buy) any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Ride Velo or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal, or in order to enforce or apply our Terms & Conditions. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you may be transferred to, and stored at, a destination outside the Economic Area (\u201CEEA\u201D). It may also be processed by staff operating outside the EEA work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the of your order, the processing of your payment details and the provision of support services.
By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonably necessary to ensure that your data is treated securely and in accordance with this policy.
Unfortunately, the transmission of information via the internet is not completely secure. Although will do our best to protect your personal data, we cannot guarantee the security of your data to our site; any transmission is at your own risk. Once we have received your information, will use strict procedures and security features to try to prevent unauthorised access.
YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. You can also exercise the right at any time by contacting us at he...@ridevelo.cc.
Our site may, from time to time, contain links to and from third party websites. If you follow a link to of these websites, please note that those websites should have their own privacy policies and we do not accept any responsibility or liability for these policies.
ACCESS TO INFORMATION
The Act gives you the right to access information held about you. You may request from us a copy of personal data we hold on you subject to a fee of \u00A310 to meet our costs.
CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
CONTACT
We welcome questions, comments and requests regarding this privacy policy. They should addressed to Ride Velo, 42 Old College House, 8-10 Richmond Terrace, Brighton BN2 9SY or to he...@ridevelo.cc.