A common reason we experience presentation anxiety is the fear that we will forget what we have to say and risk losing credibility. A method many use to address this fear is to create presentation slides as a memory aid. However, this can be short-sighted because nothing erodes your credibility as a speaker faster than signaling to the audience that you depend on your slides.
Seasoned presenters are able to announce a slide before showing it. At a minimum, they know their material so well that they only need to briefly glance at the slide to know what's coming next. You can achieve this by doing simple memory-boosting practices to remember your presentation material and, in turn, reduce your anxiety.
Among the most effective tips for memorizing lines is The Palace Method or Mind Palace. The Palace Method is based on research into brain science that has proven a very deep connection between how we remember an event and the space in which it occurred. The brain system important for memory is lso important for space; in other words, we remember things based on spatial locations or "spatial scaffolds."
In a nutshell, The Palace Method is a memory technique that involves transforming what you want to remember into images and placing the images in a familiar mental location. In other words, you're giving your memories something to hang on to, a spatial anchor. You can then mentally tour your Memory Palace looking at your memories through these spatial anchors to help you recall each memory.
For further reading, you might consider Joshua Foer's book, Moonwalking with Einstein: The Art and Science of Remembering Everything (or watch Foer's popular video, To Remember Better, Build a Mansion in Your Mind, which illustrates a specific memory-building technique.)
A mindmap is a diagram that allows you to lay out all of your presentation material in a visual shape rather than in list form. A mindmap can be a powerful memory aid as the visual shape or image is imprinted on your brain, making it easier to recall the information than a linear list of items.
Second step: Once you've established your main topic for the mindmap, add branches listing the topics you want to remember. In the case of this example, you would have a branch titled: "When it's important to pause." (You can simply write "When?")
Short phrases and even keywords should suffice to jog your memory when rehearsing from your mindmap. For example, instead of "Pause before displaying a complex visual," you only need to write "complex visual."
Third step: Explore another topic by adding another branch to the main topic in your mindmap, such as "The benefits of pausing." (You can simply write "Why?") To continue with this example, your sub-topics branches would include:
You can draw images and use different colors to help you visualize and recall information more quickly than words. You can draw a mindmap manually or purchase mind-mapping software such as Matchware, MindGenius, Scapple or Xmind, to name a few.
Examine how you go about preparing for a presentation. Are you concentrating fully on the task of transferring the information from your notes into memory? Or are you in the habit of interrupting yourself by checking e-mail, reacting to each social media notification, or answering the phone? Remember the crucial eight seconds rule and carve out dedicated time when you can be laser-focused on rehearing the information without any interruptions. This will prevent you from overthinking your material and considerably shorten your preparation time.
How long should you be rehearsing your presentation? Memory experts recommend the 20-20-20 rule, which prescribes going over the details of a presentation for 20 minutes, then repeating the same material twice more. If material is not repeated within 30 minutes, it is not encoded into long-term memory.
When you explore tips for memorizing your presentation, don't forget music. Music is an effective tool to help us retain information. Dr. Georgi Lozanov, a psychologist, developed a methodology for teaching foreign languages which involved using baroque music with about 60 beats per minute. This type of music activates the left and right brain; the simultaneous action of both hemispheres maximizes the retention of information.
Students learned in a fraction of the usual time and had an average of 92 percent retention. The same applies to retaining your presentation material. Consider listening to music while rehearsing your presentation to help you absorb and retain large amounts of information.
A simple, yet surprisingly not widely-known, feature is the record narration function. This allows you to record yourself delivering your presentation and then replaying it. Hearing yourself narrating your presentation from slide to slide will boost your ability to remember your material, as you now use a visual and auditory memory aid. This is a highly effective way to memorize a presentation or a speech.
Neuroscientists uncovered a link between sleep and learning and memory. The findings showed that sleep enhances the consolidation of recently-acquired information in our memory system. Therefore, if you rehearse your presentation just before bedtime, you are more likely to remember the material more easily in the morning. Try doing this for your next presentation.
What's more, a quick run-through of the material before bedtime can help you calm your mind and get a good night's sleep. Consider doing a "brain dump" before bedtime by jotting down thoughts circling in your mind of any last-minute arrangements you must make the following day so they don't run through your head while you try to sleep.
Let's start by defining what working memory is. Working memory, also referred to as our "mental chalkboard," is a system in our brain that allows us to temporarily retain small amounts of information, such as remembering a phone number, a grocery list or a set of directions. It's our capacity to retain and control information for brief periods.
If you forget something, move on, and the audience will likely not notice. If you remember something later, say: "There is one other item I would like to add," or "Let me digress for a moment to mention another point."
If it's too hard for employees to find an answer to a customer question, or if it takes too long for them to access or complete a training, then they are expending too much effort trying to learn or do their jobs. And that absolutely affects their satisfaction and loyalty to the company, just like product or service difficulties detract from customer experiences.
The need for effortless employee learning experiences was also illustrated by CEB's 2016 L&D Digital Learner Survey, which highlighted that more than 54% of employees surveyed reported that learning was hard to access, hard to consume, and hard to apply! (See the figure below)
We've evolved our operations to support customers via their preferred channels and devices. We need to do the same for employees, so they have access to learning content and development opportunities via the time they have available, and via their preferred media and devices.
With an average of 84% of our collective training hours being offered as primarily formal, scheduled, classroom, e-learning, and webinar 'courses', and only 32% accounting for social and mobile learning, it becomes apparent why employees don't have easy, timely access to learning resources and information they need, how and when it's needed - informally, and while they work!
This means there is still tremendous opportunity to design and deliver learning content and activities outside of classroom/e-learning/webinar venues, to better provide real-time guidance and growth for today's digitally-driven learners. Our people are starving for development opportunities that add immediate value, helping them better serve customers, right now.
To do this, L&D has to focus on varying the types of learning available, how the learning is accessed, how long the learning takes to complete, and how useful it is to the employee's immediate work. So how do we do that?
I love Jay Cross's definition of Informal Learning. He said, "Informal learning is the unofficial, unscheduled, and impromptu way most of us learn to do our jobs. Informal learning is like riding a bike - the rider chooses the destination and the route, whereas formal learning is like riding a bus, the driver decides where the bus is going."
Think again about how we as consumers learn in the digital age; we use a device to search for a keyword, then we read a piece of content or watch a video; we're done in seconds or minutes. Now think about being in between chats or calls in a contact center. Can your employees go to a device, search a keyword, and get an instructional answer within seconds or minutes?
Josh Bersin stated in a CLO article, "The way people want to learn today can be described in one word: fast. We want entertaining videos that make a point quickly, and we want systems that let us find and consume content with the click of a button." And Deloitte's 2018 Human Capital Trends Report reported, "The new rules call for learning that is always on, and always available over a range of mobile platforms."
In the past, L&D provided training that was specific to a role - and content was generally useful to anyone performing that role. It was typically delivered as formal classroom or e-learning, was an hour or more in duration, and was scheduled for off-phone time. It was also, however, of short-term value, because of the Ebbinghaus Forgetting Curve; retention erodes over time, particularly if not used.
But retention, and ease of application are both improved when learning content is personalized to the individual, based on their unique performance needs. This is Adaptive Learning, and was nicely defined by Zach Posner in a McGraw Hill article last year, as "A field which uses artificial intelligence (AI) to actively tailor content to each individual's needs-drawing upon knowledge domains as diverse as machine learning, cognitive science, predictive analytics, and educational theory-to make this learner-centered vision of education a reality."
7fc3f7cf58