But when I run it asks for registration code. On videos on Youtube it says there is the code in the box which the Gear 360 came in. But in mine ....nothing. Does the 2017 model not have this code? If not can someone suggest an editing program for gear 360 files....preferably FREE
None of you are doing anything wrong. The gear 360 application takes your serial and checks it with samsung, Or rather it tries. If you don't like or get technical jargon feel free to skip to the summary - in short you're doing nothing wrong and it's all samsungs fault.
Well the request that is generated by the gear360 does not recieve any kind of response where as a request sent to the same resource (samsungimaging.com/keydownload/c2) from a web browser does recieve a request.
Unfortunately the response I recieve back from the samsung key server lets me know that the application that they SHOULD be running to give people their keys, Does not exist. As shown in the screen shots below which shows the failed request made by the app at the top and the successful one made by a web browser to the same resource.
This is due to there being no DNS record on samsungs authoritative nameserver for the host that the app was told to look for. The app tries to request from www.samsungimaging.com and there is only a record for samsungimaging.com. The request made by the app can be seen to generate a response when the host is altered to reflect this.
Now if this were the only problem I give everyone a fix for this, however, There have been more failings on samsungs side. As I mentioned before the resource "samsungimaging.com/keydownload/c2" does not exist on samsungs server. It was responsible for verifying users serial numbers.
request generated by the gear360 app with host altered, host has "www." removed. request now recieves a resonse but it is one telling us that the server has had the componant responsible for user verification removed
In summary there have been two failings here. One by CyberLink in having the app call a nonexistant domain and not testing the user verification functionality, And secondly by Samsung for removing the capability of that server to verify users.
Samsung have a responsability to their consumers to provide a means to allow their product to function without a samsung phone. No where on the packaging is there a stipulation that a samsung galaxy is required in order to use the camera. I would ask that samsung provide a means for customers to be able to use the CyberLink Action Director software as soon as possible to prevent possible reputaional damage that may arise from the disclosure of this information. I expect a reply within 2 days, Thankyou.
Hola tengo el mismo problema, genera error en el cosido de las imagenes, dice que no tengo navegador. uso el software que ofrece la pagina web de samsung, he enviado correo a cyberlink y no recibo repuesta, requiero de la ayuda de algun de ustees, o con que otro software podemos hacer el cosido de imagenes o videos.
Tengo Gear 360 2017. En el sitio de Samsung dice descargar Gear 360 Action Director. intente hacerlo qero no me da el enlace. Necesito el Action Director Gear 360 pra PC para trabjr los videos. Gracia
So does anyone have a solution? I cant get the freaking thing to work. My app on the phone is horrible too. Every time I click on the gallery it force closes. Just so anyone from samsung needs to know i have a samsung phone S20 and I have a PC using windows for the app. Major issue if I cant actually use the app or software to view edit or share my videos and good luck trying to watch a 360 video in 2 fish eye circles instead of in 360.
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