Cable modem for Comcast/Infinity

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Kent Madsen

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Oct 13, 2023, 3:01:43 PM10/13/23
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Question for the group:  For those of you who use your own modem & router for Comcast, do you have a favorite?

Thanks,

Kent

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Kent Madsen                                                                   kent....@gmail.com
Santa Cruz, California

Wayne

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Oct 13, 2023, 3:43:38 PM10/13/23
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I have used several different modems and routers over the years and these are by far the best I've used. Connections are stable and they have worked flawlessly. They are also faster than any service than we're likely to ever have in our area, so they should be future-proof for some time to come. I believe that Fiber needs different modem, however.

Motorola MB8611 DOCSIS 3.1 Modem
https://www.amazon.com/MOTOROLA-MB8611-Ethernet-Approved-Comcast/dp/B08DDFKXKC

Asus RT-AX3000 Router
https://www.amazon.com/ASUS-RT-AX3000-802-11ax-Lifetime-Whole-Home/dp/B084BNH26P
> Kent Madsen kent....@gmail.com <mailto:kent....@gmail.com>
> Santa Cruz, California
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Kent Madsen

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Oct 13, 2023, 3:55:07 PM10/13/23
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Thanks Wayne.

Kent

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Constantine Lackides

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Oct 13, 2023, 5:23:59 PM10/13/23
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Hi:
I use Motorola mod # MB8611,DOC 3.1 cable Modem. It has worked well for the last 4 years. 
Constantine 

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Robert Michael

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Oct 13, 2023, 5:23:59 PM10/13/23
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I have been very happy with my Motorola MB8600, and would have no hesitation going for the newer MB8611.  I have ASUS wireless and have not been very happy with them (probably not relevant to the original question).


Robert Lewis

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Oct 13, 2023, 6:16:42 PM10/13/23
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Jeff Liebermann

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Oct 13, 2023, 7:49:22 PM10/13/23
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On 10/13/2023 12:01 PM, Kent Madsen wrote:
Question for the group:  For those of you who use your own modem & router for Comcast, do you have a favorite?
That's not an easy question to answer.

For myself and some customers, I prefer separate modem and router/wi-fi boxes.  However, that becomes difficult (or impossible) if you also have Xfinity phone service.  There is one model cable modem that has a built in phone modem (Arris TM822), but I don't recommend using it.  So, you're stuck with either leasing or buying a "gateway" from Comcast, Circuit City, or online vendor.

There are also two types of cable modems.  DOCSIS 3.0 and 3.1.  Despite the similar numbers, the protocols and modems are radically different.  Fortunately, a 3.1 modem will also work with 3.0, which is useful if you want to future proof the modem purchase.  Basically, 3.0 works with anything up to about 1 gigabit/sec.  Over that speed, you'll need 3.1.  With 3.1, things are complicated if you want to use separate modem and router boxes.  The router needs to have TWO bonded 1 Gbit ethernet ports or a single 2.5Gbit ethernet port.  It doesn't make much sense to have a modem capable of 2Gbits/sec when the best your router can do is half that.

One thing that's important when selecting modems and gateways is avoid the Intel Puma 6 and 7 chips.
https://approvedmodemlist.com/intel-puma-6-modem-list-chipset-defects/
https://lookgadgets.com/articles/intel-puma-modems-list/

Mostly, I've been using an Arris SB6183 for DOCSIS 3.0 and whatever router/wi-fi box is available.  The SB6183 will work up to 373 Mbits/sec download.  The data sheet says 686 Mbits/sec download, but that includes overhead and perfect SNR (signal to noise ratio).  It's also quite cheap at $24 to $70.  I have a few refurbished modems in stock if you want to play.
https://www.newegg.com/p/pl?d=sb6183&Order=1

If you want to go faster, the Arris SB6190 will do about 700 Mbits/sec but claims 1.4 Mbits/sec.  However, there's a problem.  Nobody knows for sure if the SB6190 has a Puma 6 chip or not.  For example, this lawsuit says it does:
https://www.classactionlawyers.com/puma6
while others say it doesn't and is therefore ok to use.  I only have one in service.  The 2nd time the modem hung, the customer called Xfinity support and they leased him a gateway.  Sigh.

For Docsis 3.1 speeds, I have limited experience, none of which is very good.  I've been using Motorola SB8611 modems but at Docsis 3.0 speeds.  None of the people who bought these current have 3.1 service from Xfinity (because they don't need to pay for speed they're not using).  When they do get 3.1, they will need to change their router to something that works at 2.5 Gbits/sec ethernet (instead of 1.0 Gbits/sec):
https://www.motorola.com/us/modems-routers
I have one customer with one of the Motorola Docsis 3.1 cable routers.  Of course, I can't recall which model.  Here's where I made a mistake.  They bought a TP-Link Deco mesh something with 3 access points.  The problem was that they preferred to use router in the built TP-Link router instead of the router in the Motorola.  I don't recall the exact problem but the result was that I had to use double NAT (network address translation) to make this work.  The only problem has been that Wi-Fi calling in their various iPhones was not reliable and not intelligible.  If you want to do something complex with such a network, be prepared for problems.

"List of approved devices for Xfinity"  (login required)
https://www.xfinity.com/support/devices/

"Using Approved Third-Party Equipment for Xfinity Internet and Xfinity Voice"
https://www.xfinity.com/support/articles/list-of-approved-cable-modems

(I'll bet you thought this was going to be simple).




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TG

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Sep 2, 2025, 12:48:13 PM (7 days ago) Sep 2
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I have been looking into Comcast's lowest-tier business plan with voice, and the indications regarding requirements to lease versus buying one's own equipment are ambiguous.

If I click through the configuration for an "XFinity Business Essential 150 Mbps" plan with one telephone line, the description includes the following:

"...If you’re purchasing one of our Internet-related services, like Comcast Business Security Edge™,  or Business Voice, you’ll be required to lease Comcast Business equipment..."

"Specific Comcast Business leased equipment is required for orders that include Internet-related services, like Comcast Business Security Edge™, or Business Voice, or if your modem is not compatible with our service."

The second sentence is a bit odd, specically the last clause about your modem not being compatible. "If your equipment does not work then you have to lease stuff from us"? That actually makes sense.

On the other hand, a support page seems to offer better news regarding the ability to avoid renting:

https://www.xfinity.com/support/articles/list-of-approved-cable-modems
"Before buying your own equipment, use my device info to easily check if your device is approved for Xfinity Internet and/or Voice service."
"You can purchase your own retail modem for use with your Xfinity Internet and/or Voice service, as long as the equipment is certified to work on our network."


Does anyone have recommendations regarding equipment for Xfinity with a telephone line? I am looking at the "XFinity Business Essential 150 Mbps" plan with claimed typical data rates on the broadband facts label of download 178, upload 170 Mb/S.

Unlike previous inquiries, I am not concerned about buying high-end equipment for future-proofing. One can buy inexpensive equipment now that more than covers the available data rates for the subscription, then upgrade inexpensively in a few years or switch to fiber if it becomes available.
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